Masco Reviews | Glassdoor

Masco Reviews

Updated November 6, 2017
154 reviews

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3.4
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Masco President & CEO Keith Allman
Keith Allman
30 Ratings

154 Employee Reviews

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Pros
  • Great work culture and work/life balance (in 8 reviews)

  • Flexibility working M-F, good benefits with matching 401K (in 9 reviews)

Cons
  • Depending on what division you work there are limited opportunities for advancement (in 3 reviews)

  • Senior management not aligned which is causing significant inefficiencies and confusion in the business and the subs (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "This company is in need of help!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Las Vegas, NV
    Former Employee - Sales Representative in Las Vegas, NV
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The compensation & benefits package was pretty good at first; however, it kept going downhill after every enrollment period.

    Cons

    The labor board has had to intervene on behalf of the installers twice, and it's my understanding that they will be back for round three very soon. Management tells installers to "fudge" information on their time sheets and does not compensate them for overtime worked. If you are not part of the management click, you are snubbed and given low paying houses to install. The people who benefit the most are friends and family (that are employees too) of supervisors, most of whom have no idea what it means to be a supervisor. Office personnel are not trained to properly do their job, but are written up when they make mistakes. Supervisors are given (or just take) more time off than any company I have ever worked for. Nepotism runs rampid too.

    Advice to Management

    It would be beneficial to the future of Merillat if Kathy Strauss sent a team to Las Vegas to investigate the inner workings of the management staff there. Some training classes would also be of great help to the supervisors, such as Dale Carnegie or supervisor team building, just to name a couple.


  2. Helpful (3)

    "One man's opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Adrian, MI
    Former Employee - Anonymous Employee in Adrian, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are not really qualified in your chosen field, and you enjoy fawning over senior management that is similarly qualified, then Merillat is the place for you.

    Cons

    It is the only place I have ever worked where hard work and dedication are kicked to the curb while whining, incompetent, sycophants rise to the top.

    Advice to Management

    Do the rest of the working world a favor, when you finally succeed in sinking the ship, go down with it.

  3. Helpful (3)

    "A company on the way down!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Adrian, MI
    Former Employee - Anonymous Employee in Adrian, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits and decent pay. Some opportunities for development for select individuals. A competent, very team oriented workforce.

    Cons

    Poor morale due to very bad leadership at the higher levels of the organization, over-worked with under appreciation, products are lacking in style and innovation while quality is diminishing, a CFO who verbally abuses employees and runs around screaming with his hair on fire!

    Advice to Management

    Realize that business will continue to go down and stay down for quite awhile. Make the cuts to right size the organization and be done with it, so the morale can begin to improve. Invest in your product innovation and value your existing employees!


  4. Helpful (3)

    "Nice Office but Few Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Taylor, MI
    Former Employee - Anonymous Employee in Taylor, MI
    No opinion of CEO

    Pros

    nice office
    good benefits
    nice vacation package

    Cons

    no career planning for employees
    very few promotional opportunities
    they used to have an onsite MBA program but most of the graduates left due to no opportunities, so they discontinued the program

    Advice to Management

    need to implement career planning


  5. Helpful (1)

    "Employees are made aware how expendable they are on this sinking ship."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Middlefield, OH
    Former Employee - Customer Service Associate in Middlefield, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay rate is excellent.

    Cons

    There is no autonomy granted to employees. Masco/Kraftmaid pulls the wool over employee's eyes concerning company wide decisions that have an impact on their livelihoods. For instance, days prior to a layoff all coordinators on the production floor reassured their departments that an upcoming layoff was just a rumor. Two days later a memo was posted stating that if an employee's hire date was prior to the date listed that they would have to be let go. After said employees were laid off there was not enough individuals left for all departments to function properly. Management is all about passing the buck here.....accountability is moved from one managers shoulders to the next down until an issue is forgotten rather than resolved. The housing market/scam of 2007 can only be blamed for so long before management re-evaluates decisions they have made.

    Advice to Management

    Company wide meetings with the president of the company that are relayed via pre-recorded media is a blatant disregard for employee's opinions and/or feelings. In reference to the question below about Tom Chieffe...he is no longer with the company. He resigned as he was able to foresee the company declining.


  6. Helpful (4)

    "No growth opportunity for support personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Staff in Taylor, MI
    Current Employee - Support Staff in Taylor, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The health benefits are much better than previous companies; on-site cafe; matching gifts; the company closes for the week between Christmas Eve and New Year's. There is a gym on-site. 4% match for 401k. Annual bonus and profit sharing.

    Cons

    Minimum to zero advancement potential for support personnel. I have never had a performance review. They are so focused on bringing in good young talent that they make everyone that has been there for years feel undervalued. Support personnel are continuously left out of department meetings, not given any projects, basically made to feel that we are not an important part of the team. Telecommuting policy is not fairly governed.

    Lots of red tape for every little idea you may have, legal has to look at everything and takes weeks to respond. IT Help Desk is in bad shape, but they are genuinely pleasant people. It seems to be a lack of direction.

    The HQ building has so much empty space (waste of money) and should be moved to Ann Arbor with Cabinetry. According to our last all-employee meeting, layoffs are coming AGAIN. Staff are tired of seeing their co-workers terminated. Morale is pitiful. It feels as if there is a constant threat, and there are a couple director level employees who seem to get energized by firing people. These are the type of people that become executives in the company. The "atmosphere" has changed so much.

    It is very heartbreaking as this used to be a wonderful company. I hope that Masco can find its way back, but it doesn't look like it will anytime soon.

    In general, I cannot recommend Masco to any interested support level candidates. That said, if you are an executive level employee, you will probably be quite pleased, especially as there are extra perks for execs. I think the extra perks would make up for some of the low morale, etc. that you will face. So, please don't let my review hold you back if you are at that level. It is only for the office workers that the situation is truly dire.


  7. Helpful (1)

    "Someone put this company out of its misery!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Middlefield, OH
    Former Employee - Anonymous Employee in Middlefield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Masco full-time

    Pros

    Some of the stupidity was laughable. Some of it could have been laughable had it not been so unbelievable.

    Cons

    1. You have people in positions of power that know NOTHING about engineering, systems, quality, etc... The fact that these morons think that they knew something was even more entertaining.
    2. There wasn't any innovation in this company...just a bad verson of the "The Little Train that could." Projects were being recycled over and over, each time the result was a painful death. Maybe a note to self: Changing paint color isn't considered innovative in the real world. As Mr. Webster states: Definition of INNOVATION. something (as a device) created for the first time through the use of the imagination.
    3. Your intelligence is the average of your peers. So when you have to have an employee development class on how to read a tape measurer...well, what can I say? I would laugh except it just wasn't as funny to experience. Seriously.
    4. "Run, Forest, Run!" Get the hell out if you haven't already. If there was an option to not give this company any stars, I would. Working there was the worst experience of my life. Working for a bipolar insecured boss that looked like a tree stump, priceless. I now have stories to tell.

    Advice to Management

    Get off your high horse and actually read a book about how to properly manage your people. Degrading and intimidating them actually makes you look more like the village idiot (and that's disturbing since you're surrounded by idiots already). Get rid of the Kraftmaid "Lifers" who are still left at the top. You need new blood that knows something about the 21st century technology. Lastly, you need to take a look at some of these upper management lying about their qualifications.

  8. Helpful (2)

    "Milgard is the worst company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Coordinator in Temecula, CA
    Former Employee - Service Coordinator in Temecula, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Masco full-time (More than 8 years)

    Pros

    Dress down Fridays, coworkers were the best. They do hire and promote from within, so if you want to move up you can, or switch to a different department. Decent product just sometimes the level and cost of servicing it is not considered when new product is offered.

    Cons

    no raises for years or they were very small. Micro-management became more the norm after Masco took over. If they want you out they will find a way to get you, I've seen it numerous times-Don't make upper management look bad, even by accident. Made bonus' impossible to achieve. Took away almost all employee functions. Very high turnover of employees.

    Advice to Management

    Take care of your employees and the customers will come. They still had big parties for the dealers but cut all the employee fun. I would reccommend firing almost all upper management in Temecula and some middle management. That place is horrific. The philosophy does not exist anymore.


  9. Helpful (1)

    "No Strategy, No Leadership, Facile People Who Don't Deliver Get Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Masco Corporate Marketing in Taylor, MI
    Current Employee - Masco Corporate Marketing in Taylor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Masco full-time (More than 8 years)

    Pros

    Potentially interesting portfolio of brands and products.

    Cons

    A CEO who should have retired 5 years ago, can't decide if it is a disjointed collection of buinesses or an integrated company, of late there is a penchant to 'go back' to the holding company model (which has totally run out of gas...). Indecision, paralysis and mediocre talent at the Sr Leadership level equals a company to stay away from.

    Advice to Management

    The Board of Directors needs to be much more hands on and work with the current CEO to find a new leader outside of the company. Fresh blood must be brought in at the corporate VP level, and quickly. The CEO needs to be much more critical of how strategies are being deployed in the company.


  10. "Worst employment experience of my life - 7 years of hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - KAAT Builder in Middlefield, OH
    Former Employee - KAAT Builder in Middlefield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Masco full-time (More than 5 years)

    Pros

    Pay was decent for being a semi-skilled position that didn't require a college education. I learned how not to treat employees while working there -- that came in handy for my next job.

    Cons

    1) As an assembly (KAAT) employee, your ideas are irrelevant. Don't bother bringing up your opinion, peon, and get back to work. You're not being paid to think,
    2) Quality assurance is a joke, and is only considered when the QA department is auditing your department at any given time.
    3) Hit your projected production numbers for the hour or else. Work harder, faster, and don't you dare make a mistake, If you do, you will be berated and made to stop what you're doing to fix it, then will be reprimanded for not hitting your hourly numbers. Rinse and repeat.
    4) Management will lie to you in order to keep morale in that cushy spot between dissatisfaction and outright mutiny. Expect no more or less from them - they're in the same boat, just higher up the chain.
    5) You and your coworkers will be reminded on a near-daily basis that if you don't like working at KM/Masco, McDonald's is hiring. So clever.
    6) The half-assed JIT system is in shambles. Staging and milling are overworked and under the same conditions as assembly, so their output is rarely timely or in any way resembles a quality product.
    7) Since we live in the United States of America, you may think that hard work and initiative will eventually be rewarded by increased opportunities, but get that silly idea out of your head if you work for Masco. You are a cog, and a disposable and contemptable one at that. Hit your pay ceiling (or don't) and shut up. No one is interested in any other skills or knowledge that you may think that you can bring to the table. Your ideas, if raised to management, will fall on deaf ears, unless someone in management thinks they can use them and snag all the credit for it. If someone in middle-management has their eye on you to become a supervisor, DO NOT TAKE THE BAIT. I saw MANY good, hard workers go down that path and lose their jobs when the going got tough, with no option to return to their prior positions.
    8) You are expected to have the utmost loyalty to Masco/Kraftmaid, but that is a one-way street. Do not make the mistake of thinking that this company cares one iota about its employees.
    9) This company is a sinking ship. If you haven't already, get a backup plan and get the hell out of there, unless you want to be let go at the same time as everyone else. The job pool will be diluted and it will likely be very difficult to find something else, as you'll be competing with your former corowkers.
    10) I could really write a book about the horrible way this company conducts itself, but I have leaves to rake. Maybe I'll add more if this site lets me edit my post.

    Advice to Management

    Keep doing what you're doing, guys. Eventually, you'll whittle this company down to nothing and will get the opportunity to spread your cancerous business ideologies to other firms.


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