MassMutual Financial Services Representative Reviews | Glassdoor

MassMutual Financial Services Representative Reviews

Updated February 3, 2017
57 reviews

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Financial Services Representative

3.4
Star Star Star Star Star
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
21 Ratings

Employee Reviews

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Pros
  • Great work environment, supportive mentors, highly recommend this internship opportunity if offered (in 36 reviews)

  • Great benefits for a statutory W2 emplyee (in 27 reviews)

Cons
  • No base salary, all commission based (in 19 reviews)

  • Commission based which can actually be a pro if you work hard enough (in 23 reviews)

More Pros and Cons

  1. "Great Company, Great Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Walnut Creek, CA
    Current Employee - Financial Services Representative in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    1. Exceptional leadership.
    2. Great track record of helping people secure their futures and protect their loved ones.
    3. Great ongoing training.
    4. Very supportive colleagues.

    Cons

    I have not encountered a negative in this company. The work is hard, absolutely. The work demands a total commitment in order to be successful. BUT: there are considerable rewards for hard work.

    Advice to Management

    This company has been around forever. It has consistently moved up the Fortune500 list and resides at #76 right now. I don't have any particular new nuggets of advice. I'd just suggest they keep doing what they're doing.


  2. Helpful (1)

    "Mass mutual review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative
    Doesn't Recommend
    Negative Outlook

    Pros

    Good commission structure for first year employees if you have clients and many people to reach out to.

    Cons

    While the commission structure is good, the only problem is that if you are new to the business it is very difficult to make an money and keep your business going. There is no salary so if you have a a difficult month getting business you have absolutely no income


  3. "The work is good if you know how to be your own boss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Miami, FL
    Former Employee - Financial Services Representative in Miami, FL
    Recommends
    Positive Outlook

    I worked at MassMutual (Less than a year)

    Pros

    Good atmosphere and positive energy in the office. Co-workers willing to help out. The work itself is a little repetitive but you are your own boss and have good resources to work with.

    Cons

    The salary is not fixed and that might be an issue if you have fixed costs and bills to pay. Other than that everything else is fine.

    Advice to Management

    People working in the Miami office are awesome and it was a pleasure to work with all of them. The internship was 3 months long. Overall a positive experience.


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  5. "Financial services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Financial Services Representative in San Antonio, TX
    Current Contractor - Financial Services Representative in San Antonio, TX
    Recommends

    I have been working at MassMutual as a contractor (More than a year)

    Pros

    This job really offers the flexibility to work when and where you want to. MassMutual is a company that clearly puts its clients first as proven by its policies.

    Cons

    You must be self motivated to excel in this career.


  6. Helpful (1)

    "Financial Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Fort Worth, TX
    Former Employee - Financial Services Representative in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at MassMutual full-time (Less than a year)

    Pros

    Lots of opportunity in this career field as 93% of reps wash out in the first 6 months to a year. Ability to make good money, as long as you have a huge wealthy network. Offers the ability to set your own hours, IF you can last more than 3 years. Starting out is a grind which is why I rate it a 2.

    Cons

    "What have you done for me lately" attitude by partners at the office I worked for. Minimal training for those new to the industry or out of school which makes it extremely difficult to establish credibility in an extremely competitive landscape. Poor leadership shown by managers, "Book appointments and let me know if you want me to go with you" mentality. Out-dated presentation and approach to gaining clients.

    Advice to Management

    Invest in your agents, especially those fresh out of school new to this industry. Develop some sort of process for attracting clients other than calling people in their "warm market". That literally ruined friendships because I was expected to dial and leave messages until they responded. Get away from the "sell as many $100 a month whole life policies" mindset and develop a new training program and presentation that's focused around EDUCATING the client rather than SELLING to them.


  7. "The Pyramid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Tarrytown, NY
    Former Employee - Financial Services Representative in Tarrytown, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Get paid for production. Flexible hours. High commission checks possible early on. Agency resources are at your disposal. Minimal required meetings

    Cons

    No salary. They want you to sell proprietary over what is best at times. Very abnormal working environment with the other advisors that get hired


  8. Helpful (4)

    "Looks great on paper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Springfield, MA
    Current Employee - Financial Services Representative in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual (More than 10 years)

    Pros

    There are few remaining benefits, but sharing what they are would result in management catching wind of it and cutting them. MassMutual is all about "takeaways" from its employees.

    Cons

    Cost cutting has been so drastic, people working at "over capacity" has become the norm and sadly accepted. Lip service to work/life balance. Lack of recognition for employee contributions.

    Advice to Management

    Value your workforce. Look beyond the "MassMutual Way" and focus on what really motivates employees. The annual surveys are a waste of time and pointless.


  9. Helpful (2)

    "DO NOT FALL FOR THE TRAP!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Atlanta, GA
    Former Employee - Financial Services Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ability to make your own schedule.

    Cons

    You end up paying more in dues than you make. They tell you to get credit cards and loans to get through starting out, but they don't tell you it may not work out in the end. In that case, you are stuck with the debt you racked up trying to make it through.

    Advice to Management

    Be up front and honest that failure is more possible than success.


  10. "Great comlanh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Maumee, OH
    Current Employee - Financial Services Representative in Maumee, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for.

    Cons

    Long hours / no leads other than that it's awesome.

    Advice to Management

    Keep it uo


  11. "Good potential if it suits your style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Colchester, VT
    Former Employee - Financial Services Representative in Colchester, VT

    Pros

    great work/life balance, you get out what you put in
    great if you're a natural salesman
    potential to form lasting relationships

    Cons

    compensation is based on commission
    can be frustrating and unreliable when things aren't going well
    I found myself incentivized to sell when it was not necessarily appropriate