MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated September 23, 2017
229 reviews

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3.0
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
60 Ratings

229 Employee Reviews

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Pros
  • Great work environment and very friendly people (in 41 reviews)

  • great benefits and great training (in 32 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 21 reviews)

  • Compensation is predominantly commission based (in 26 reviews)

More Pros and Cons

  1. "You get what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Houston, TX
    Current Employee - Financial Services Professional in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Great array of competitive insurance products. Non-captive agency which provides more options to service the client. Ongoing in-house sales and product training provided, as well as occasional opportunities to obtain CE Credits to maintain licensure. Uncapped earning potential, particularly after you obtain your FINRA securities licenses. Firm will fund State Insurance License exam fees as well as provide study materials.

    Cons

    Can be a very lonely career choice. While starting your career, be prepared to give 40 - 50% of your commission to a experienced Advisor while you learn the business for the first 3-6 months. MassMutual does not provide any lead lists. You generate all of your own leads, so if you have a weak network, you have a higher likelihood of failure. If you plan to take any FINRA exams, be prepared to come out of pocket for the Series 7/66 or the 6/63 exams (unlike competing firms) and training materials. "Orphan" clients are generally not provided to new Advisors. 100% commission after your "training year." In-house training is wholly geared towards sales of various Life, Disability, and Annuity Insurance products which is constraining. Investment training is an afterthought and virtually non-existent within the firm although we have the capabilities for brokerage service, individual / group retirement accounts, and managed money "wrap" accounts, which I feel is an squandered opportunity. Career-wise, the trajectory is pretty flat compared to other industries.

    Advice to Management

    For new hires, the training salary should be a little more competitive. At a minimum there should be parity with rival firms and their respective training "salary." With the rebranded name into "MassMutual Financial Group," we need to take the investment side of the business seriously. By treating the investment side of the business as an afterthought culturally, we are leaving money on the table. New advisors on a 100% commission shouldn't have to dig deeper into their pockets for investment licenses. Encourage all new hires to obtain at least their Series 6/63 licenses within the first 6 months.


  2. "Great potential but not there yet."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA

    Pros

    Smart and engaged people. It should be a great place to work. Many seasoned professionals who are experts in their respective fields.

    Cons

    IT is antiquated and often the overall IT strategy is unclear. Strange culture where public celebration of diversity coexists with the old boys club.

    Advice to Management

    Keep moving forward. Invest in IT. Keep an open mind to new ways of thinking and executing on work.

  3. "Great products/ Mediocre management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Insurance Producer in White Plains, NY
    Former Contractor - Insurance Producer in White Plains, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual as a contractor (Less than a year)

    Pros

    MassMutual offers a lot of good financial products, as well as having some great people in their compliance department.

    Cons

    I felt that management was slightly immoral, as well as not really open to do intensive training for one who is not that well versed in the financial services industry. I eventually quit because I thought my manager couldn't really be bothered with me: perhaps he was frustrated by my low skill level.

    Advice to Management

    Offer more in-depth training to new agents. As well, pair new agents with managers who suit their personality style.


  4. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Representative in Denver, CO
    Former Contractor - Sales Representative in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual as a contractor (More than 5 years)

    Pros

    An unlimited cap on your earning potential.

    Cons

    They charge you for everything.


  5. "EA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working environment and friendly coworker

    Cons

    Not a lot of growth. Hard to seek promotions


  6. "Opportunities are there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual full-time

    Pros

    Potential to make great money if you can bring people in the door.

    Able to sell products that aren't MM.

    Cons

    Good training but absolutely no investment in their workforce, have to pay for literally everything out of pocket.

    Advice to Management

    Invest in your workforce.


  7. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Downers Grove, IL
    Former Employee - Business Analyst in Downers Grove, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Salary was good. Health insurance and 401k with a 5 percent match.

    Cons

    I feel that the Training needs improvement.

  8. "Great benefits, difficult to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Customer Service Representative in Springfield, MA
    Current Employee - Registered Customer Service Representative in Springfield, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Great benefits such as 401k - also the vacation time and available use of personal and sick time is a plus.

    Cons

    Difficult to advance; managers definitely pick favorites. For the amount of work we do, I do believe that my salary should be higher.


  9. "Financial Advisor"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at MassMutual as a contractor

    Pros

    Good, professional atmosphere

    Good opportunity

    Cons

    Lack of coaching and development


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Great company, products and people

    Cons

    Commission splits are VERY low. They tell you about all the benefits you get. If you have a few years experience it is MUCH better to go independent, get paid Brokerage Allowance bonuses, provide yourself your own benefits and join MDRT mentorship program to increase your sales revenue.

    Advice to Management

    Start getting paid for what your veterans do. Otherwise you ignore them and lose your greatest assets.


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