MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated July 18, 2017
781 reviews

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3.3
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Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
304 Ratings

781 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Supportive management, good benefits, good people to work with (in 30 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 19 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. "Double edged sword"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Portland, OR
    Former Employee - Financial Advisor in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MassMutual full-time

    Pros

    A lot of flexibility and work life balance.

    Cons

    It is an all commission job. No base salary.


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Great company, products and people

    Cons

    Commission splits are VERY low. They tell you about all the benefits you get. If you have a few years experience it is MUCH better to go independent, get paid Brokerage Allowance bonuses, provide yourself your own benefits and join MDRT mentorship program to increase your sales revenue.

    Advice to Management

    Start getting paid for what your veterans do. Otherwise you ignore them and lose your greatest assets.

  3. "Paraplanner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    One of the best financial companies in the game. Salary is extremely competitive with quarterly bonuses almost guaranteed. Of course depending on your role it can be solely commission, but not true for many positions.
    Great culture and leadership.

    Cons

    Good technology but can improve in some areas


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Enfield, CT
    Former Employee - Call Center Customer Service Representative in Enfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Great benefits, great culture. Management will work hard to help you advance as long as you prove to them you are a good worker.

    Cons

    Call center was hard to schedule vacation time. They had blackout periods for 4 entire months where no one was allowed time off. The work schedule was based on performance.


  5. "The Worst"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    The day you leave the company will likely be one of the best days of your life.

    Cons

    The negative views already posted on this site are remarkably accurate. Toxic environment, unethical senior management, and full of middle management duds. A company to avoid unless you have nothing else.


  6. "Worst Choice You can ever make!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Detroit, MI
    Former Employee - Insurance Agent in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    None, Nothing great to brag about.

    Cons

    Most of the people at this particular location were shameless, non caring, non compassionate, lone rangering and self absorbed. No clear leaders, Everyone was out for himself or herself.
    Clear Paranoid Schizophrenia thinking along with power obsessed morons.
    Office Manager is inexperienced.
    There is no clear demand for a Mass Mutual Policy! Probably big reason why they bought MetLife.

    Advice to Management

    Create A Real Unified Team environment.
    Lead by Example.
    Integrity Training.


  7. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Boston, MA
    Former Employee - Insurance Agent in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual (More than a year)

    Pros

    If you are seeking a higher opinion of your intelligence and character - no place will provide this better than the cretins of CFG. If you are sick and tired of your employer giving you paychecks - CFG will also solve that ill.

    Cons

    For those interested in partnering with a captive agency, there are far better choices. The focus of this organization is clearly not in growing a captive agency. If you're looking for a brokerage relationship why consider a captive agency? The promises of resources are mirages. Technology is lacking. Their approach is limited and stifling. MML's product line is weak overall and MLISI is wretched spawn of a broker-dealer birthed in hell. All in all I rate my MassMutual experience as awful. But, ya know... I bet it will be different for you... Right?

    Advice to Management

    Blow it up. Start over. If an organization is only as rich as the character of its leadership - this place is bankrupt.

  8. "Executive Asisstant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time

    Pros

    Management is great.. values are on point and its an awesome place to work!

    Cons

    Could use extra help with phones and coverage


  9. "TERRIBLE training program for inexperienced reps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Knoxville, TN
    Former Employee - Financial Advisor in Knoxville, TN
    Doesn't Recommend
    Positive Outlook

    I worked at MassMutual full-time (Less than a year)

    Pros

    Great people to work with, the training was just not there. The financial field is very regulated and training is key.

    Cons

    Without proper training in a field that is scrutinized by the government, it only sets an inexperienced rep up to fail.

    Advice to Management

    Better training for inexperienced financial reps or perhaps don't hire inexperience financial reps


  10. "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in Glendale, AZ
    Former Employee - Financial Services Professional in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    You have a somewhat flexible schedule. There' is unlimited income potential if you are good at networking and have access to wealthy clients. You have access to robust training systems.

    Cons

    Work long hours for little reward. Loss of commissions for declined clients. Need to provide 100% of your own office support materials including computers.

    Advice to Management

    Don't assume everyone works the same way. Don't overly rely on software systems that can diminish productivity and lower morale.


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