MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated August 20, 2017
445 reviews

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3.5
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
197 Ratings

445 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Great benefits for a statutory W2 emplyee (in 31 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. "No Way To Make a Living"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in San Francisco, CA
    Current Employee - Insurance Agent in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    Professional people who work there

    Cons

    Their system of paying 100% commission is outdated in a world where people have so many options to buy life insurance and the cost of living is so high

    Advice to Management

    Pay a base salary


  2. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Their is an opportunity for real autonomy. You set your own schedule and have flexibility in the products you promote to clients.

    Cons

    The learning curve can be a very lonely experience. The process of trial and error will eat up a lot of your initial enthusiasm.

    Advice to Management

    No enterprise can succeed without energetic leadership and well defined goals. Very often, these are lacking in the firm.

  3. "Summer Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MassMutual as an intern

    Pros

    Great work environment and very friendly people.
    Although it is commission based and you run your own practice, you are encouraged to do 'Joint-Work', i.e. work together with other agents.
    Financially rewarding if you put the hours in.
    Have the full support of the company behind you.

    Cons

    Solely commission based salary can be challenging.

    Advice to Management

    Keep up the good work and don't lose focus of the business we are in, which is one for the people, and specifically helping people.


  4. Helpful (1)

    "Client Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time

    Pros

    Really great company to work for. Looks good on the resume

    Cons

    Maybe change up some of the training so it's not so boring


  5. "Great benefits, difficult to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Customer Service Representative in Springfield, MA
    Current Employee - Registered Customer Service Representative in Springfield, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Great benefits such as 401k - also the vacation time and available use of personal and sick time is a plus.

    Cons

    Difficult to advance; managers definitely pick favorites. For the amount of work we do, I do believe that my salary should be higher.


  6. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Great training program for new hires.

    Cons

    Hard to keep on new advisors


  7. "Career Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Syracuse, NY
    Current Employee - Financial Services Professional in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Sky's the limit on income

    Cons

    It costs money to get started. 3-5 years to shows signs of success .

    Advice to Management

    Developing agents should be a 1 on 1 with a designated successful agent with succession plan.

  8. "Director, Relationship Management"

    StarStarStarStarStar
    Current Employee - Client Services Director in Enfield, CT
    Current Employee - Client Services Director in Enfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    MassMutual is my legacy and runs through my blood. I'm proud to work for a company I grew up with!

    Cons

    Work life balance and morale seem to be the struggle working for MassMutual. We need to unite, focus and help the business be profitable!

    Advice to Management

    Keep doing what your doing. We trust your leadership skills and vision!


  9. "The worst internship ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Academy in Springfield, MA
    Current Intern - IT Academy in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MassMutual as an intern (Less than a year)

    Pros

    they give you nothing to do so you sit at your desk and do nothing all day

    Cons

    you learn nothing you waste your time no one cares about you

    Advice to Management

    I came here and sat at my desk for the whole internship asking my boss everyday for things to do and he had nothing for me to do so I spent my entire time here watching online tutorials and accomplishing nothing. I wasted my summer and my time. I'm very upset with this company.


  10. Helpful (2)

    "Vindictive, Backstabbing, Unprofessional, Petty,Extreme bias"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Ted talks and Fortune 100 compny looks good on your resume. Thats about it.

    Cons

    Where to start... the team I work on has the most negative, energy sucking, vindictive individuals I had ever worked with. Specifically my supervisor and her favorite employee. She would regularly bad mouth people on the team and speak about personal, confidential information, out loud, to her sidekick (her favorite on the team due this employee's knowledge, because without this individual my supervisor would be SOL). A few of the rest of us are in ear shot so we hear her talk about how she wants to get people fired, how she feels about people's reasons for taking FMLA, or even just sick/personal days. One time, she even questioned an employees bereavement (out loud) when the employees father died. She has pitted team members against each other, and regularly reveasl employees' personal situations to the team, and laughs about it with her sidekick. Also, if you do not have kids, there is no leniency offered to you. She has an extreme bias when it comes to employees with kids vs employees without. Having to leave early, come in late or take personal days are approved with a smile. If you don't have kids she feels there is no reason for personal days or flexibility with your shift. She and her sidekick always have ulterior motives. If they don't like you, they will find a way to turn people against you, specifically your team and management. She is so unprofessional that I cannot believe she is in this position. She has told blatant lies about employees and is extremely petty. The team know it all gets special privledges, comes and goes as she pleases, gets bonuses she doesnt deserve, and mostly because she has 3 kids and the manager would be lost and not survive eithout this employee's help. For the pennies it pays, it's not worth being on such a cheap team. 5 cannot wait to start my new job. Worst experience of my life

    Advice to Management

    I have seen the best talent leave in the last 6 months due to how this team operates. Get rid of management and employees that act like high schoolers in the workplace. This makes it uncomfortable for everyone. At the very least, I shouldn't know the reasons why or my managers personal feelings in regards to my teammates FMLA.


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