MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated March 23, 2017
111 reviews

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2.0
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
34 Ratings

111 Employee Reviews

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Pros
  • Stable Company, good benefits if you take advantage of them (in 28 reviews)

  • Great benefits for a statutory W2 emplyee (in 28 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 19 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 23 reviews)

More Pros and Cons

  1. "Want to ruin your career, go here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Rochester, NY
    Former Employee - Financial Services Representative in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    The whole life product is good, should be, that's what you are going to be forced to sell. You can sell MML products from almost anywhere, why settle? If it is the right fit, do yourself a favor and interview with at least 3-4 companies. It's easy, call the office, ask for a manager and ask for an interview. Every manager is driven to fill seats, they will likely interview you. Benefits are good.

    Cons

    Managers and the agency get a huge override on what they call Tier 1 LADL business in your early years. Outside of that, the overrides are drastically reduced. Following the Met purchase, management in both firms are competing to try to win the right to be the only GA left in Upstate NY. The two GAs in Buffalo hate each other and trash each other to their managers. To "win" they have to be profitable and cut costs, which they are doing by firing people with no notice or charging fees to new advisors in excess of $400 per month. You don't have to pay that, find a different company and ask about costs during and if you do not make it. If you fail, and 90% of people do, expect a bill. Want to go somewhere else, maybe keep your clients, expect a battle. MassMutual loves the courtroom.


  2. "If you are looking for stability, look elsewhere..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Planner in Birmingham, AL
    Former Employee - Financial Planner in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than 5 years)

    Pros

    Independence, entrepreneurial spirit, want to do your own thing

    Cons

    Commission only, hostile work environment, no training and do not pay for anything.

    Advice to Management

    If you want to hire younger individuals, please do a better job helping them get their feet on the ground and off to a good start.


  3. "Investment Advisor Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Investment Advisor Representative in West Hartford, CT
    Former Contractor - Investment Advisor Representative in West Hartford, CT
    Doesn't Recommend
    Neutral Outlook

    I worked at MassMutual as a contractor (Less than a year)

    Pros

    Able to work remotely. Multiple electronic tools.

    Cons

    Limited documentation of operational procedures using old tools.

    Advice to Management

    Learn to optimize employees into effective teams.


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  5. Helpful (4)

    "Doesn't care about employees anymore unless you are one of the echelion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at MassMutual full-time

    Pros

    Great benefits, flexible hours, good group of people for the most part

    Cons

    No longer cares about employees, too many "position" eliminations over the past several years, upper manager is too political and only cares about their pockets

    Advice to Management

    Start looking at some of the people who you've dismissed. Once you "eliminate" positions, you hire groups of new people. Yes, the benefits to them cost you less than what you gave your older and long-term employees, but you've thrown away a lot of talent and experience. Top management needs to be more empathetic and less worried about his bonus and pay.


  6. "Not ideal for interns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Fabric Co-op in Boston, MA
    Current Employee - Digital Fabric Co-op in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual part-time (Less than a year)

    Pros

    Good work/life balance.
    Great location.
    Good benefits.

    Cons

    Lack of challenging work.
    My team hierarchy was a bit of a mess.

    Advice to Management

    Make better use of interns.


  7. "financial services rep"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at MassMutual full-time (More than a year)

    Pros

    good sales training and thats it

    Cons

    All Commission, only cared about top performers and selling products to people that didn't need them


  8. Helpful (1)

    "Mass mutual review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative
    Doesn't Recommend
    Negative Outlook

    Pros

    Good commission structure for first year employees if you have clients and many people to reach out to.

    Cons

    While the commission structure is good, the only problem is that if you are new to the business it is very difficult to make an money and keep your business going. There is no salary so if you have a a difficult month getting business you have absolutely no income


  9. "Very clicky"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    At the time, the benefits weren't bad. I heard since I left, the premiums and deductibles went through the roof.

    Cons

    After Tom Wheeler retired, management went down the toilet. If you didn't kiss butt, or say "how high" when they told you to jump, they made life miserable for you. Management was known to make things up during reviews and have other managers side with their statement. A very poor work environment.

    Advice to Management

    Advice wouldn't even be taken into consideration by them. If you're not one of them - you're not one of them.


  10. "Representative in the field. Lack of innovation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Midwest City, OK
    Former Employee - Financial Advisor in Midwest City, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Good benefits. Very highly rated and stable. Great award conferences. Good whole life product.

    Cons

    Severe lack of commitment to client facing and advisor facing technology. The broker dealer is terrible. They have one really good insurance product (whole life). All other products are way too expensive to consider selling to a client. They give too much power to the local general agents and do a terrible job of hiring local general agents. Customer service reps would constantly unknowingly give wrong information about basic procedures and form requirements. WAY to conservative with decisions. Broker dealer would constantly blame FINRA for reasons why certain decisions were made when very few other broker dealers would make the same decision.

    Advice to Management

    Don't treat the broker dealer like it's a necessary evil. Treat the broker dealer like a revenue center and an asset in recruiting reps. Clearly distinguish between company policies and FINRA rules. Don't blame everything on FINRA, it causes the reps to not trust what you tell us.


  11. "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time

    Pros

    They are a large well known fortune 500 company and are affiliated with Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; Skylight Financial Group; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, Inc., member FINRA and SIPC; Oppenheimer Funds, Inc.; and The MassMutual Trust Company, FSB.

    Cons

    They only want you selling insurance products. If you want to start your financial planning career or are interested in getting into the industry look somewhere else that actually understands investments and retirement planning

    Advice to Management

    Start new employees off with some sort of salary so that you have time to grow your business without the pressure of your bills accumulating while waiting for a sale.



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