MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated October 16, 2017
129 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
38 Ratings

129 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work environment and very friendly people (in 41 reviews)

  • great benefits and great training (in 32 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 21 reviews)

  • Compensation is predominantly commission based (in 26 reviews)

More Pros and Cons

  1. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MassMutual full-time (More than 8 years)

    Pros

    Pockets of great co-workers. Good benefits, except health insurance plan very costly.

    Cons

    Poor leadership. Constant org changes. A lot of bad managers. Culture of treating people badly and pitting employees against each other instead of focus on teamwork. It was a good company many years ago but poor executive leadership has discarded many of the good managers and kept the toxic ones.

    Advice to Management

    Dispose of Gareth Ross and get back on track treating employees and policy owners with respect.


  2. Helpful (1)

    "Bureaucratic and political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time

    Pros

    MM has many resources, dedicated people, and a long history. They have tons of different initiatives and like to promote from within. They also have a fairly active LGBT advocacy group.

    Cons

    Like any older company, there's plenty of political machinations and bureaucratic nonsense to deal with. Be prepared for different managers telling you different things and not communicating with each other. I was laid off when MM removed 5% of their staff after a reorganization, so be prepared for your job to become obsolete unless you get on your boss's good side!

  3. "Old ways"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Benefits, flexibility, no other pros.

    Cons

    Systems are old and hard to work with, takes way too long to get anything done, hard to get help when you don't know how to do something/what to do, communication is sorely lacking...


  4. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Their is an opportunity for real autonomy. You set your own schedule and have flexibility in the products you promote to clients.

    Cons

    The learning curve can be a very lonely experience. The process of trial and error will eat up a lot of your initial enthusiasm.

    Advice to Management

    No enterprise can succeed without energetic leadership and well defined goals. Very often, these are lacking in the firm.


  5. "Double edged sword"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Portland, OR
    Former Employee - Financial Advisor in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MassMutual full-time

    Pros

    A lot of flexibility and work life balance.

    Cons

    It is an all commission job. No base salary.


  6. "TERRIBLE training program for inexperienced reps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Knoxville, TN
    Former Employee - Financial Advisor in Knoxville, TN
    Doesn't Recommend
    Positive Outlook

    I worked at MassMutual full-time (Less than a year)

    Pros

    Great people to work with, the training was just not there. The financial field is very regulated and training is key.

    Cons

    Without proper training in a field that is scrutinized by the government, it only sets an inexperienced rep up to fail.

    Advice to Management

    Better training for inexperienced financial reps or perhaps don't hire inexperience financial reps


  7. Helpful (1)

    "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in Glendale, AZ
    Former Employee - Financial Services Professional in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    You have a somewhat flexible schedule. There' is unlimited income potential if you are good at networking and have access to wealthy clients. You have access to robust training systems.

    Cons

    Work long hours for little reward. Loss of commissions for declined clients. Need to provide 100% of your own office support materials including computers.

    Advice to Management

    Don't assume everyone works the same way. Don't overly rely on software systems that can diminish productivity and lower morale.

  8. "Tail of two worlds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time

    Pros

    CEO with a vision and great intent.
    Nice people.

    Cons

    Lack of clear direction from the Executive team .
    Desperately needs real marketers to build a brand for the next generation
    Struggles with an old world mind set and new age demands

    Advice to Management

    Get a CMO that truly knows how to build a brand and understands both offline and digital marketing.


  9. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Phoenix, AZ
    Former Intern - Intern in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual as an intern (More than a year)

    Pros

    Very fun place to work. Good sales meetings. High energy place to work.

    Cons

    Not paid hourly. Usually there was nothing to do. For the most part I didn't work and was forgot about.

    Advice to Management

    Put people to work.


  10. Helpful (4)

    "Tough Times at MassMutual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in San Francisco, CA
    Current Employee - Financial Services Professional in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    My current MassMutual firm is a former MetLife Premier Client Group firm, this has exposed me to a different side of things as at MPCG the focus was on holistic financial planning. This gave me good exposure to Financial Planning. Great product training and a competitive Whole Life product but not much else.

    Cons

    After the acquisition of MPCGs associates there has been a major shift from fee based financial planning to pushing insurance products making this business less about building relationships and more about making one time sales. The insurance industry is slowly turning into a commodity industry especially with online insurance brokerages getting the business of millennials. I am a millennial myself and understand that Life Insurance is an important part of a financial plan but MassMutual simply cares about producing LADL and not the overall plan. I am considering leaving the business because this is a eat what you kill environment and there are so many jobs out there that let you eat what you kill and if you have a bad month they'll give you some rations to get you through the slow times.

    Advice to Management

    This business structure is not sustainable, you are using 20th century methods to sell products in the 21st century. It would be incredibly easy for your in house research department to take the data of the policies that have been sold over the past 10 years and create a huge list of qualified prospects based on the returns from some pretty basic client analysis. Since the average age of reps is 55 I'd recommend you move away from a 100% commission compensation strategy to offering base with a commission cap on LADL sales while maintaining a minimum requirement of production so people aren't just sleeping on the job after hitting their caps. You need to rethink how to bring young people in here and get them excited and how you are going to compete in the landscape of compressed commissions due to the serious competition of online brokerages.


Showing 129 of 929 reviews
Reset Filters