MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated August 15, 2017
271 reviews

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4.0
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
123 Ratings

271 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Great benefits for a statutory W2 emplyee (in 31 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. "For the most part, very few cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Support Specialist in Springfield, MA
    Former Employee - Operations Support Specialist in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Lots of room for growth in a variety of roles. Strong female leadership and ample training opportunities. Springfield MA headquarters had mother's rooms for breastfeeding moms and made reasonable accommodations for new parents (I.e work from home opportunities). They also had a lot of additional on site perks, such as a nice cafeteria with plenty of meal options, on site gym, salon, etc.

    Cons

    Depending on your manager, the experience of working there differed quite a bit. Working from home was per manager's discretion, not equally available to all employees. I was also there when they outsourced my department to a 3rd party vendor and thought that transition could have been handled better.

    Advice to Management

    Keep going in a positive direction, like supporting work at home opportunities and flex time, as those benefits mean a lot to younger workers with little kids at home.


  2. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Great training program for new hires.

    Cons

    Hard to keep on new advisors

  3. "Career Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Syracuse, NY
    Current Employee - Financial Services Professional in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Sky's the limit on income

    Cons

    It costs money to get started. 3-5 years to shows signs of success .

    Advice to Management

    Developing agents should be a 1 on 1 with a designated successful agent with succession plan.


  4. "Director, Relationship Management"

    StarStarStarStarStar
    Current Employee - Client Services Director in Enfield, CT
    Current Employee - Client Services Director in Enfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    MassMutual is my legacy and runs through my blood. I'm proud to work for a company I grew up with!

    Cons

    Work life balance and morale seem to be the struggle working for MassMutual. We need to unite, focus and help the business be profitable!

    Advice to Management

    Keep doing what your doing. We trust your leadership skills and vision!


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Enfield, CT
    Former Employee - Call Center Customer Service Representative in Enfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Great benefits, great culture. Management will work hard to help you advance as long as you prove to them you are a good worker.

    Cons

    Call center was hard to schedule vacation time. They had blackout periods for 4 entire months where no one was allowed time off. The work schedule was based on performance.


  6. "Executive Asisstant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time

    Pros

    Management is great.. values are on point and its an awesome place to work!

    Cons

    Could use extra help with phones and coverage


  7. "Great company, depending on the area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Saint George, UT
    Current Employee - Financial Services Representative in Saint George, UT
    Positive Outlook

    I have been working at MassMutual full-time (More than a year)

    Pros

    I love the commission aspect and the sense that you get what you work for. This is one of the best financial services companies in my opinion and while comparing it to others, many of the aspects are far superior.

    Cons

    hard to get started. everyone is working "together" while also looking out for themselves. it is tough to get much help without having to pay out of pocket for it.

  8. "Solid"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time

    Pros

    Get out what you put in

    Cons

    Tough FYC goals to hit full benefits


  9. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at MassMutual full-time (More than 5 years)

    Pros

    Great health insurance and benefits, good work/life balance

    Cons

    Difficult to move up, senior management does not listen to lower level employees


  10. "Investment Analyst - Boston"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time

    Pros

    Benefits are very solid +

    Cons

    Career Growth and opportunities are slow


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