MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated January 6, 2018
859 reviews

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859 Employee Reviews

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Pros
  • great benefits and great training (in 35 reviews)

  • Great work environment, positive experience (in 35 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 22 reviews)

  • You start out in a commission based only environment but if you have the work ethic this can work out to your advantage (in 28 reviews)

More Pros and Cons

  1. "Good place to start, but don't stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Retention Specialist in Phoenix, AZ
    Current Employee - Asset Retention Specialist in Phoenix, AZ
    No opinion of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Pay is higher than many competitors making a lateral move to a different company financially difficult.

    Cons

    Poor career development, management focuses efforts on low performers and does not pay any attention to top performers.

    Advice to Management

    Spend less time on the squeaky wheels.


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Great location to work. Excellent

    Cons

    Commute to work is very long

  3. "Financial rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual full-time

    Pros

    Good work environment and work life balance

    Cons

    poor support and training IT dept. not the best


  4. "Entrepreneurial culture"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Business Operations Consultant in Springfield, MA
    Current Employee - Business Operations Consultant in Springfield, MA
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Those who have an entrepreneurial mindset will do well in this company. Each manager and firm is treated like a business and has the flexibility to act as such.

    Cons

    The downside of an entrepreneurial culture is that there is not a lot of home office support. They are also a mutual company and whole life products are what you need to sell in order to be successful there. For home office employees, expense allowances for travel are very conservative. If you have to travel, be prepared to pay a lot out of pocket and take the cheapest flights which are not usually the easiest. The benefits consisted of a HDHP so you will pay quite a bit out of pocket for the plan and before they are active.


  5. Helpful (2)

    "Financial Services Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at MassMutual full-time (More than a year)

    Pros

    Everyone in the office is very nice and helpful. Managers all want to help you become successful. Open environment, you can go to any of the advisor for help with a case or client.

    Cons

    No base salary, all commission based. Financial service industry is tough, so if you don't have a warm market you can tap into, it'll be hard to really make in the business.


  6. "Financial Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Long Island City, NY
    Current Employee - Financial Services Representative in Long Island City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Mass Mutual is a great company. The environment is amazing.

    Cons

    Travelling and the benefit package.

    Advice to Management

    Make an exceptional working environment in which everyone can thrive upon.


  7. "Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They provided a great deal of training

    Cons

    Mass Mutual failed to provide leads.

  8. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst
    Current Employee - Data Analyst
    Approves of CEO

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Flex time, work from home option, great 401k plan

    Cons

    Benefits are not th best but compared to other companies are ok. Pay is just average.


  9. "Support Staff"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Lake Oswego, OR
    Current Employee - Anonymous Employee in Lake Oswego, OR

    I have been working at MassMutual full-time (More than a year)

    Pros

    When hired on with MassMutual, I was promised a great environment with a strong, positive culture, and that is exactly what I got. Walking into the office, everyone is so friendly and supportive and my time here has been very rewarding. The work our agents do is important and has a positive impact on others, and that is something to work hard for.

    Cons

    This business is not something that is easy and given to you on a silver platter. It requires hard work, determination and time, to build your own practice. The tools are all provided, but it is up to the individual to use them and stick with it in order to achieve their goals. From what i have seen, the reward is worth the time and effort it takes to get the work done.


  10. "Investment service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual full-time

    Pros

    Training, flexibility, training flexibility , training

    Cons

    Favoritism. The manager has her favorite people and she protect them and spoil them. There’s not room to grow if she doesn’t like you.

    Advice to Management

    Be fair and stop been so close to your friends in the team. There are hardworking people tha do their job and doesn’t have any recognition unless they are your bff.


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