MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated July 18, 2017
127 reviews

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127 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Supportive management, good benefits, good people to work with (in 30 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not ideal for interns"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Fabric Co-op in Boston, MA
    Current Employee - Digital Fabric Co-op in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual part-time (Less than a year)

    Pros

    Good work/life balance.
    Great location.
    Good benefits.

    Cons

    Lack of challenging work.
    My team hierarchy was a bit of a mess.

    Advice to Management

    Make better use of interns.


  2. Helpful (1)

    "Representative in the field. Lack of innovation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Midwest City, OK
    Former Employee - Financial Advisor in Midwest City, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Good benefits. Very highly rated and stable. Great award conferences. Good whole life product.

    Cons

    Severe lack of commitment to client facing and advisor facing technology. The broker dealer is terrible. They have one really good insurance product (whole life). All other products are way too expensive to consider selling to a client. They give too much power to the local general agents and do a terrible job of hiring local general agents. Customer service reps would constantly unknowingly give wrong information about basic procedures and form requirements. WAY to conservative with decisions. Broker dealer would constantly blame FINRA for reasons why certain decisions were made when very few other broker dealers would make the same decision.

    Advice to Management

    Don't treat the broker dealer like it's a necessary evil. Treat the broker dealer like a revenue center and an asset in recruiting reps. Clearly distinguish between company policies and FINRA rules. Don't blame everything on FINRA, it causes the reps to not trust what you tell us.

  3. Helpful (1)

    "Good place for an experienced insurance salesman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Insurance Agent in Peoria, IL
    Former Employee - Life Insurance Agent in Peoria, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Limitless potential of income. As a representative you are only limited by the amount you are willing to work.

    Cons

    Very poor management and training.


  4. "Financial Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Financial Service Professional in San Jose, CA
    Current Contractor - Financial Service Professional in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at MassMutual as a contractor (More than a year)

    Pros

    Unlimited income potiental and you set your own schedule.

    Cons

    All commission. Also, you need to know a lot of wealth people the want to really believe and want to work with you. The amount of time you get to grow your practice depends on your race and sex.

    Advice to Management

    Give everyone the same amount to time to grow their business.


  5. Helpful (2)

    "Financial advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Huntsville, AL
    Former Employee - Financial Advisor in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Good growth opportunity

    If you know a lot of wealthy people you have a good opportunity to make a considerable amount of money.

    Cons

    -Create all your own leads
    -Pay for office expenses

    Felt mislead in the interviews to what would be my role in agency.

    Advice to Management

    start people of with a base salary and at the very least don't make people pay for E&O / office expenses. It's tough enough that we're on commission only..


  6. Helpful (1)

    "Financial Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Roseland, NJ
    Former Employee - Financial Advisor in Roseland, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You can make your own schedule. It is a good starting point if you are interested in the finance field. People need an education on insurance as it impacts other financial aspects in a persons life.

    Cons

    -Not on a team
    -Unrealistic expectations from management
    -Finance plan not transparent (They advanced you money that they will take back at a ceratin point and can stop your financing at anytime, with or without telling you). Be mindful that this is a comission business
    -Poor leadership


  7. "The Pyramid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Tarrytown, NY
    Former Employee - Financial Services Representative in Tarrytown, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Get paid for production. Flexible hours. High commission checks possible early on. Agency resources are at your disposal. Minimal required meetings

    Cons

    No salary. They want you to sell proprietary over what is best at times. Very abnormal working environment with the other advisors that get hired

  8. Helpful (4)

    "Looks great on paper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Springfield, MA
    Current Employee - Financial Services Representative in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MassMutual (More than 10 years)

    Pros

    There are few remaining benefits, but sharing what they are would result in management catching wind of it and cutting them. MassMutual is all about "takeaways" from its employees.

    Cons

    Cost cutting has been so drastic, people working at "over capacity" has become the norm and sadly accepted. Lip service to work/life balance. Lack of recognition for employee contributions.

    Advice to Management

    Value your workforce. Look beyond the "MassMutual Way" and focus on what really motivates employees. The annual surveys are a waste of time and pointless.


  9. Helpful (3)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Springfield, MA
    Former Employee - Analyst in Springfield, MA

    Pros

    Some perks - like working from home, on-site gum. Depending on the manager.

    Cons

    Very high turn over. Unhealthy culture, that promotes yes-men.


  10. Helpful (1)

    "Agent's life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend

    Pros

    First year commissions are good with override, no micromanagement.

    Cons

    Useless training sessions for the same product 5 times a year, monday morning meetings with 50 zombies napping in the meeting room not having any idea of what is going on. Should be by-weekly 30 min meeting on anything current. Slow underwriting on large cases.

    Advice to Management

    Pay more attention to the weak agents who need your help. Your aces will make you $ anyway.


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