MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated January 11, 2018
244 reviews

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244 Employee Reviews

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Pros
  • great benefits and great training (in 35 reviews)

  • Great work environment, positive experience (in 35 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 22 reviews)

  • You start out in a commission based only environment but if you have the work ethic this can work out to your advantage (in 28 reviews)

More Pros and Cons

  1. Helpful (3)

    "Decent company but poor culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Springfield, MA
    Former Employee - Director in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Excellent benefits, great opportunities to move laterally, beautiful grounds

    Cons

    Stepford wife culture, they want happy and loyal robots but aren't loyal in return, limited growth opportunities unless you're in the clique

    Advice to Management

    listen to the people who actually do the work, empower your employees, stop trying to do so many things at once


  2. "Company needs to work on organization from the top down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 5 years)

    Pros

    Benefits match insurance/finance industry average.

    Cons

    Home office takes little in to account when making decision for the field. The disconnect gets wider with every new project launched.

    Advice to Management

    Do your research, talk to the field. Remember that our goal is to be out seeing people not trying to keep up with all the information you send us on a constant basis. Pick one project per quarter and the field will be much more cooperative. A new project from every department every quarter is too much and we end up absorbing nothing.

  3. "AVP Retirement Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President Retirement Call Center in Enfield, CT
    Former Employee - Assistant Vice President Retirement Call Center in Enfield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    The culture was heading in a positive way

    Cons

    Turnover was very high at upper levels creating instability


  4. Helpful (1)

    "Director Of Brokerage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at MassMutual full-time

    Pros

    Quality Company strong financials

    Cons

    minimal product selection, Only strong in the whole life arena


  5. "Good life/work balance - travel is a downside"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    Good work life balance and reasonable job security

    Cons

    Commute to Springfield 2 hr away from Boston


  6. Helpful (1)

    "You get what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Houston, TX
    Current Employee - Financial Services Professional in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Great array of competitive insurance products. Non-captive agency which provides more options to service the client. Ongoing in-house sales and product training provided, as well as occasional opportunities to obtain CE Credits to maintain licensure. Uncapped earning potential, particularly after you obtain your FINRA securities licenses. Firm will fund State Insurance License exam fees as well as provide study materials.

    Cons

    Can be a very lonely career choice. While starting your career, be prepared to give 40 - 50% of your commission to a experienced Advisor while you learn the business for the first 3-6 months. MassMutual does not provide any lead lists. You generate all of your own leads, so if you have a weak network, you have a higher likelihood of failure. If you plan to take any FINRA exams, be prepared to come out of pocket for the Series 7/66 or the 6/63 exams (unlike competing firms) and training materials. "Orphan" clients are generally not provided to new Advisors. 100% commission after your "training year." In-house training is wholly geared towards sales of various Life, Disability, and Annuity Insurance products which is constraining. Investment training is an afterthought and virtually non-existent within the firm although we have the capabilities for brokerage service, individual / group retirement accounts, and managed money "wrap" accounts, which I feel is an squandered opportunity. Career-wise, the trajectory is pretty flat compared to other industries.

    Advice to Management

    For new hires, the training salary should be a little more competitive. At a minimum there should be parity with rival firms and their respective training "salary." With the rebranded name into "MassMutual Financial Group," we need to take the investment side of the business seriously. By treating the investment side of the business as an afterthought culturally, we are leaving money on the table. New advisors on a 100% commission shouldn't have to dig deeper into their pockets for investment licenses. Encourage all new hires to obtain at least their Series 6/63 licenses within the first 6 months.


  7. "Great potential but not there yet."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA

    Pros

    Smart and engaged people. It should be a great place to work. Many seasoned professionals who are experts in their respective fields.

    Cons

    IT is antiquated and often the overall IT strategy is unclear. Strange culture where public celebration of diversity coexists with the old boys club.

    Advice to Management

    Keep moving forward. Invest in IT. Keep an open mind to new ways of thinking and executing on work.

  8. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Representative in Denver, CO
    Former Contractor - Sales Representative in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual as a contractor (More than 5 years)

    Pros

    An unlimited cap on your earning potential.

    Cons

    They charge you for everything.


  9. "Great products/ Mediocre management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Insurance Producer in White Plains, NY
    Former Contractor - Insurance Producer in White Plains, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual as a contractor (Less than a year)

    Pros

    MassMutual offers a lot of good financial products, as well as having some great people in their compliance department.

    Cons

    I felt that management was slightly immoral, as well as not really open to do intensive training for one who is not that well versed in the financial services industry. I eventually quit because I thought my manager couldn't really be bothered with me: perhaps he was frustrated by my low skill level.

    Advice to Management

    Offer more in-depth training to new agents. As well, pair new agents with managers who suit their personality style.


  10. "EA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working environment and friendly coworker

    Cons

    Not a lot of growth. Hard to seek promotions


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