MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated June 22, 2017
264 reviews

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264 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Supportive management, good benefits, good people to work with (in 30 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 19 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. "The work is good if you know how to be your own boss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Miami, FL
    Former Employee - Financial Services Representative in Miami, FL
    Recommends
    Positive Outlook

    I worked at MassMutual (Less than a year)

    Pros

    Good atmosphere and positive energy in the office. Co-workers willing to help out. The work itself is a little repetitive but you are your own boss and have good resources to work with.

    Cons

    The salary is not fixed and that might be an issue if you have fixed costs and bills to pay. Other than that everything else is fine.

    Advice to Management

    People working in the Miami office are awesome and it was a pleasure to work with all of them. The internship was 3 months long. Overall a positive experience.


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Neutral Outlook

    I worked at MassMutual (More than 10 years)

    Pros

    Good work environment, emphasis on work-life balance, very professional atmosphere

    Cons

    health benefits offered are expensive


  3. "Summer Finance Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Part Time Assistant Manager in Oakland, CA
    Former Intern - Part Time Assistant Manager in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual as an intern (More than 3 years)

    Pros

    -exposure to the insurance industry and being exposed to how a corporation operates. Learned alot about sales techniques and negotiation strategies. Gained a lot of insight from many successful insurance agents. Great place to learn fast and take the most information you can from meetings to individually improve yourself and skill-set.

    Cons

    Could have been more hands on in terms of dealing with client information. only dealt this data entry, and regular clerical administrative support. Felt like i could have done alot more when i interned there but there was just not enough time

    Advice to Management

    Keep a closer knit with you interns and show them the ropes of how to close sales and ultimately become a more confident and successful businessman.


  4. "Financial advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    The opportunity to build your own business creating a great work life balance. Unlimited earning potential.

    Cons

    Full commission, there's no base salary

    Advice to Management

    Be more involved and hands on


  5. Helpful (4)

    "Was once very proud to work there, but now just feel like a number..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expense Analyst in Springfield, MA
    Current Employee - Expense Analyst in Springfield, MA
    Recommends
    Neutral Outlook

    I have been working at MassMutual full-time (More than 5 years)

    Pros

    Good benefits and lots of perks on both Springfield and Enfield Campuses.

    Cons

    You can be a number there. Hard to stand out. They give you lip service and say you are doing great but then not very many opportunities to advance.

    Advice to Management

    The most recent reorgs have really hurt people's moral. Try to be attuned to that and give people a chance to settle in.


  6. Helpful (1)

    "Information Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in West Springfield, MA
    Former Employee - Assistant Vice President in West Springfield, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Meritocracy, very strong C-level leadership, clear vision with steadfast focus. Mutual standing enables follow through on longer term initiatives.

    Cons

    Little forward progress on a few stated goals regarding informed risk taking, willingness to speak up, diversity of workforce in terms of gender, ethnicity and diversity of thought. Is a culture that prides conformity over all else, even if words state otherwise, actions don't.

    Advice to Management

    Leaders must exemplify aspirational goals. People watch what you do, not what you say.


  7. "Great people, nice company, starting to relate to younger generation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Applications Developer in Springfield, MA
    Former Employee - Web Applications Developer in Springfield, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual (More than a year)

    Pros

    Great people to work with
    Good managers (when your team has one)
    Lots of services available in the building (gym, Starbucks, dry cleaners, barber, etc.)
    Relaxed about clothing (jeans and polos are allowed now)

    Cons

    IT locks down technology choices even when there is business need
    Internal teams can't really innovate
    I experienced about a year of being on a team with no manager to report to


  8. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of career growth opportunities

    Cons

    I have none at this time


  9. Helpful (1)

    "For corporate its good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Enfield, CT
    Current Employee - Director in Enfield, CT
    Recommends
    Positive Outlook

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Plenty of opportunities for advancement. All of the pros that come with a 9-5 job. Great retirement benefits. For the most part the people are like family.

    Cons

    The health insurance is a joke. It is still a very conservative place to work. Some people are able to
    Skate by doing very little work while others break their backs.

    Advice to Management

    Make sure to reward those that are star performers. Don't be afraid to talk to employees like we are adults. Keep thanking the frontline workers because they are who most often speaks directly to our customers.


  10. "Working for Mass Mutual has been a pleasant experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Representative in Phoenix, AZ
    Current Employee - Registered Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Good salary, decent training, a very inclusive company with solid principles. This is a place where you can actually get an old fashioned pension. Average time off benefits.

    Cons

    The incentive structure at the calls centers are almost non existing. Their technology is not top notch and heavily rely in outdated and acquired technology from previous acquisitions.

    Advice to Management

    Provide less food and more incentives


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