MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated July 25, 2017
109 reviews

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109 Employee Reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Great benefits for a statutory W2 emplyee (in 31 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. Helpful (2)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Springfield, MA
    Current Employee - Vice President in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    Decent opportunities to move between departments and functions. Lots of turnover in recent years has been good in that it has brought in new people to a company that desperately needs fresh perspectives.

    Cons

    Bureaucratic, slow, disfunctional executive leadership team who makes poor decisions and focuses on the wrong things, subpar talent, lack of focus

    Advice to Management

    Be willing to make the tough decisions that need to be made to be relevant in the future. Stop changing things that don't need to be changed, such as eliminating all officer level titles (e.g., SVP, VP, AVP).


  2. Helpful (3)

    "Horrible Management, Terrible Toxic Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. Run away as far as you can.

    Cons

    Management is some of the most inept I have seen. Management is allowed to behave badly, treat people badly, without any accountability whatsoever. Especially if you are a white man. Extremely toxic environment with heavy attrition, lack of transparency, Management in roles that they are not qualified to do with heavy internal monetary losses without ramification. The Board of Directors is dropping the ball by allowing this poorly skilled c-suite continue on as they do. No heart and could care less about team members. It is a let them leave mentality. Bad bad bad.

    Advice to Management

    Advice to the Board of Directors. Start cleaning house with the c-suite. You have dropped the ball. The amount of incapable, unaccountable, egotistical c-suite management is mind blowing. The employees feel it and you will be doing the work by yourself since employees are leaving in droves.

  3. Helpful (1)

    "MassMutual St. Louis management/training was a severe disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in Saint Louis, MO
    Former Employee - Financial Services Professional in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    They have a great whole life insurance product for you to sell. It truly is the best on the market if you do your research.

    Cons

    They hire anyone who breaths. If you can breath they can hire you, you can bring a friend/family member on as a client, and then when you quit they don't have to pay you residual so they make more money.

    They train on old school insurance sales, not the financial products or how to run a business. They charge you for everything most people take for granted at businesses. They charge for your E&O insurance, CRM's, printing, licensing, and a bunch of other stuff most companies would take care of for you.

    There are good advisors here who focus on comprehensive planning, but management pushes insurance because that is what they get paid for.


  4. Helpful (1)

    "Financial Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Fort Worth, TX
    Former Employee - Financial Services Representative in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at MassMutual full-time (Less than a year)

    Pros

    Lots of opportunity in this career field as 93% of reps wash out in the first 6 months to a year. Ability to make good money, as long as you have a huge wealthy network. Offers the ability to set your own hours, IF you can last more than 3 years. Starting out is a grind which is why I rate it a 2.

    Cons

    "What have you done for me lately" attitude by partners at the office I worked for. Minimal training for those new to the industry or out of school which makes it extremely difficult to establish credibility in an extremely competitive landscape. Poor leadership shown by managers, "Book appointments and let me know if you want me to go with you" mentality. Out-dated presentation and approach to gaining clients.

    Advice to Management

    Invest in your agents, especially those fresh out of school new to this industry. Develop some sort of process for attracting clients other than calling people in their "warm market". That literally ruined friendships because I was expected to dial and leave messages until they responded. Get away from the "sell as many $100 a month whole life policies" mindset and develop a new training program and presentation that's focused around EDUCATING the client rather than SELLING to them.


  5. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at MassMutual (More than a year)

    Pros

    Products are great! Get to network with slot of people.

    Cons

    Sell to friends and family. Try to fit client to product not product to client. Not great training. Underwriting is difficult

    Advice to Management

    Try to really help your employees instead of looking at them a profit centers.


  6. Helpful (4)

    "Management is corrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time

    Pros

    Decent pay and vacation time.

    Cons

    long hours
    Illegal unpaid overtime for hourly employees
    Bad health insurance
    Management is hostile and thrives on drama
    Poor teamwork. Hostile environment amongst coworkers of the same team
    HR is there for the leadership, not the underdog employees. They protect the company not the people.
    Dishonest management
    Poor communication amongst the entire organization. We were putting in the proposals things that didn't exist anymore because other teams and departments were withholding information.
    A lot of ageism.

    Advice to Management

    Respect your employees and do not get involved in or start drama as it creates an unprofessional work environment. Value the input of new and young employees instead of bullying them. HR needs to show more respect for employees and not solely work for the big guy. There needs to be better vetting before promotions are offered. There is a reason turnover is high and that's because the managers are monsters.


  7. Helpful (2)

    "Case manager"

    StarStarStarStarStar
    Current Employee - Case Manager
    Current Employee - Case Manager
    Doesn't Recommend

    Pros

    Good pay and benefits but can't think of anything else positive

    Cons

    Micromanaging, layoffs, dishonest management depending on manager, very high turnover

    Advice to Management

    Support your staff

  8. Helpful (5)

    "Started out wonderfully. Then my conscience took over."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Customer Service Representative in Enfield, CT
    Former Employee - Registered Customer Service Representative in Enfield, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than 5 years)

    Pros

    The team is comprised of terrific people who try. I can't think of any other positives. Seriously. It was miserable for the last 2 years.

    Cons

    In my time with MassMutual we went from a company focused on client and customer education. The focus was to help people understand and make smart decisions about their retirement. Sadly the focus changed exclusively to assets in management and collecting as many fees as possible from participants. The pressure to push people into contributing more than they could afford was overwhelming. We were discouraged from explaining the pros and cons of various transactions in the interest of time and getting rollover funds, regardless of circumstances. It was all about the upsell, not the client's needs.

    Advice to Management

    You need to either commit to the marketing slogan "help people retire with dignity" or change it to " give us your money".


  9. Helpful (4)

    "No Training micro managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Bala Cynwyd, PA
    Former Employee - Financial Advisor in Bala Cynwyd, PA
    Doesn't Recommend
    Positive Outlook

    I worked at MassMutual full-time (More than a year)

    Pros

    Great coworkers but it's so hard because it's such a revolving door that people are there one day gone the next.

    Cons

    They train you for 4 days and then have you go out and sell your family and friends with really no experience in what your doing. They sell you on owning your own business then micro manage you and your time, there is no base salary but want you there 6 days a week in the office. Many hidden charges in paycheck never is what you think it will be.


  10. Helpful (4)

    "The grass is not greener."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay and good benefits. There is a lot of private space to meet with others and take calls.

    Cons

    Insular culture and they don't know what they don't know.

    Advice to Management

    Challenge your circle as you have no one in it who will do that honestly.


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