MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated March 23, 2017
111 reviews

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111 Employee Reviews

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Pros
  • Stable Company, good benefits if you take advantage of them (in 28 reviews)

  • Great benefits for a statutory W2 emplyee (in 28 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 19 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 23 reviews)

More Pros and Cons

  1. Helpful (2)

    "Overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible hours and nice people especially managers.

    Cons

    They giving you more work in the call center without proper training, others get paid more than you for the same work. They its a business need when it's just them downsizing other departments and dumping work. The systems do not work. They promote volunteering for the company but call center reps can't participate. You request vacation days and they are denied because of the call volumes. No promotions unless you've been there 3+ years and even they you make $2000 more per year.

    Advice to Management

    Stop overloading your call center employees, then turn around and say they need more experience for promoting. People dislike coming to work and are leaving the company.


  2. Helpful (2)

    "Varies greatly depending on agency. You could have a great leader or a want to be Machiavelli."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not typical corporate, best I can say about it really. Maybe different in another agency, but not too many pros in mine.

    Cons

    Pay varies with agency owner and location, you could receive great pay or end up with the short end of the stick.


  3. Helpful (1)

    "Financial Services Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Nice co-workers, nice office. Nothing negative to say about the people, only the job itself.

    Cons

    No base salary, all commission. All leads are generated by you.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor
    Current Employee - Financial Advisor
    Doesn't Recommend

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Good training and the few who have made it are smart and give great advice.

    Cons

    Processing time
    Everyone in the office is selfish
    They judge the business on statistics.
    If you're one of the advisors with huge potential to be a big shark, you still get treated like a mino
    No Salary
    No reimbursements
    No beginning financial help
    All of the people you submit your work to take forever to get back to you
    You are completely on your own, and they make you pay rent to the building you work in, pay for every time you print (really?) and give you absolutely nothing
    No such thing as Wine and Dine no matter how big the client (really?)

    Advice to Management

    Hire more efficient people. Don't play such a numbers game knowing 80% of advisors fail, have your advisors be mentored. Don't Hire 10 advisors a quarter knowing 8 will fail, hire 4 a quarter and don't let them fail. Help them start out financially so they don't go thousands of dollars into debt their first month.
    Make your advisors trust the company they work for and actually believe it's a good company and that the company cares about them succeeding.


  6. Helpful (3)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Springfield, MA
    Former Employee - Analyst in Springfield, MA

    Pros

    Some perks - like working from home, on-site gum. Depending on the manager.

    Cons

    Very high turn over. Unhealthy culture, that promotes yes-men.


  7. Helpful (1)

    "Agent's life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend

    Pros

    First year commissions are good with override, no micromanagement.

    Cons

    Useless training sessions for the same product 5 times a year, monday morning meetings with 50 zombies napping in the meeting room not having any idea of what is going on. Should be by-weekly 30 min meeting on anything current. Slow underwriting on large cases.

    Advice to Management

    Pay more attention to the weak agents who need your help. Your aces will make you $ anyway.


  8. Helpful (6)

    "Retirement Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at MassMutual full-time

    Pros

    There are some good, smart people who work hard, try to do the right thing and do their best for the company.

    Cons

    Culture is dysfunctional. Upper management is about their own egos rather than what makes sense for the business. MassMutual's approach to the retirement industry is "my way or the highway." MassMutual's biggest obstacle to success in the industry is their own dysfunction.


  9. "decent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time

    Pros

    great training programs for new comers

    Cons

    pressure to do joint sales work.


  10. Helpful (10)

    "A GIANT HOT MESS!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual (More than 10 years)

    Pros

    Mutuality helps senior managers not make decisions driven by Wall Street analysts and stock price. Pay is pretty good.

    Cons

    CEO approves layoff off 5-8% of workforce after company earns over 24 Billion in revenue. Decision made because he didn't keep his eye on expenses and missed profit targets. All you hear about is Diversity, but senior management is still all white guys with some white women thrown in to at least show gender diversity. None of them resigned to encourage diversity either. If you are a policyholder, you're in good hands. If you are an employee, you are expendable and will be. Promotions don't really happen. Lateral moves and more responsibilities are the norm. HR calls it "Latticing". Bonuses are terrible, they create unrealistic targets and rank and file employees get low payouts while the company breaks sales records. All you hear internally all year long is how great the company is doing, until it's bonus time....then....well, we missed the targets...sorry. Health benefits are disturbingly bad...high deductible health care...employee is responsible up to either the first $5,000 or $9,000 of annual cost. Company gives $500 here and there if you jump through hoops. Forced everyone in the company a few years ago to adopt an efficiency process for manufacturing environments called Lean Six Sigma. Made it company wide instead of where it was needed, wasting everyone's time to create a reportable metric ensues. Before you apply at MassMutual ask someone who works there about the environment and culture....no one is happy. Everyone feels burnt out. They would leave if they could. Don't believe me....do your research. Good night and good luck.

    Advice to Management

    Quit!


  11. Helpful (4)

    "Lean needs support from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Architect in Enfield, CT
    Current Employee - Enterprise Architect in Enfield, CT
    Doesn't Recommend
    Negative Outlook

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Many of the staff are great to work with. If you get on the good side of management - there are good benefits still available.

    Cons

    Management is very old school. Cronies, poker buddies, and the best looking staff is rewarded for others work. Surprising in a Fortune 100 company. Current layoffs and outsourcing deals are surprising in a "record breaking" year.



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