MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated April 27, 2017
730 reviews

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Full-time Part-time

730 Employee Reviews

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Pros
  • Great work environment, supportive mentors, highly recommend this internship opportunity if offered (in 29 reviews)

  • Stable Company, good benefits if you take advantage of them (in 28 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 19 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 23 reviews)

More Pros and Cons

  1. "IT Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Enfield, CT
    Former Employee - IT Project Manager in Enfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Fantastic work environment with the great leadership

    Cons

    Minimal training, very sink or swim, employee atmosphere very poor. no one really cares about you.


  2. Helpful (1)

    "Something is going on here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Larger company with the feel of knowing everyone, competitive benefits including pension program. Hires good local talent, has decent employee tenure. Location is attractive in both MA and CT.

    Cons

    Has recently experienced a shift in executive management that has resulted in employee dissatisfaction. Multiple job eliminations. Struggles maintaining diversity and cannot attract veterans.

    Advice to Management

    Mid level management is not in the loop. RUN!!! Once you hit a certain level, it is hard to move. There is very little support to grow your teams.


  3. "Data Science Development Program"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analytics Consultant in Amherst, MA
    Current Employee - Data Analytics Consultant in Amherst, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Great pay and benefits

    The problems we get to work on are actually pretty interesting

    For a first job out of college, you get to execute on interesting projects and be a real contributor; you're not just cleaning data in a cubicle by yourself somewhere

    Supportive environment and great collaboration between DSDP and senior data scientists and business partners in other areas of MassMutual -- which means there's lots of opportunities to learn about technical aspects of data science as well as insurance and business generally.

    Cons

    There's a lot to juggle but plenty of support from colleagues and supervisor


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  5. "Data Science Development Program"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Data Science Development Program in Amherst, MA
    Current Employee - Data Science Development Program in Amherst, MA
    Recommends

    I have been working at MassMutual full-time (More than 3 years)

    Pros

    learn a lot about data science from very knowledgeable people
    increase your skills exponentially
    great pay right out of school
    great vacation time
    they pay for classes towards Masters
    friendly coworkers

    Cons

    expect to be very busy between work and school
    communication within team is not always great

    Advice to Management

    act on feedback more


  6. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Enfield, CT
    Current Employee - Client Service Representative in Enfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time

    Pros

    Some of the people who work here are the best you'll meet

    Cons

    Absolutely no accountability. Will never admit error which can be cumbersome when you're the one who has to explain it

    Advice to Management

    Accountability


  7. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saddle River, NJ
    Former Employee - Customer Service Representative in Saddle River, NJ

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Great Benefits, Great Supervisors, Good People

    Cons

    low starting salary, hours not very flexible


  8. "Data Science Development Program"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Science Development Program in Amherst, MA
    Current Employee - Data Science Development Program in Amherst, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual (More than a year)

    Pros

    - flexible hours (work from home now and then, come in early leave early)
    - broad exposure to many different types of data science and areas of MM business
    - you'll learn a ton
    - paid master's degree at UMass Amherst (usually CS, sometimes statistics, may leave office to take classes during day)
    - you don't owe the company more time after the DSDP in return for getting the MS
    - great salary, low COLA in Amherst

    Cons

    - sometimes high pressure
    - poor communication from management


  9. "Look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Pittsburgh, PA
    Former Employee - Sales Agent in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    During the recruiting process you are promised the world. All of the benefits of this career are discussed without any mention of the challenges.

    Cons

    They do not deliver on one promise. The training is horrible and they only want you to sell annuities to your friends and families. Once you go through them you get zero help with building a business. There is no leadership in this office.

    Advice to Management

    Help new agents actually build a business instead of just asking what you can sell next.


  10. "Seems ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Katy, TX
    Former Employee - Anonymous Employee in Katy, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than 5 years)

    Pros

    I was only with them for a few months, but they seem to be an OK employer.

    Cons

    Health insurance options are high deductible plans with an HSA. It seems like they could save money in the long run, but it's hard to adjust.

    Advice to Management

    The health plans may save the employer and employee a little money, but the time employees have to take to ensure claims are processed correctly, receipts are scanned, confirming HSA transactions show up right cancel out any financial savings.


  11. "Representative in the field. Lack of innovation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Midwest City, OK
    Former Employee - Financial Advisor in Midwest City, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Good benefits. Very highly rated and stable. Great award conferences. Good whole life product.

    Cons

    Severe lack of commitment to client facing and advisor facing technology. The broker dealer is terrible. They have one really good insurance product (whole life). All other products are way too expensive to consider selling to a client. They give too much power to the local general agents and do a terrible job of hiring local general agents. Customer service reps would constantly unknowingly give wrong information about basic procedures and form requirements. WAY to conservative with decisions. Broker dealer would constantly blame FINRA for reasons why certain decisions were made when very few other broker dealers would make the same decision.

    Advice to Management

    Don't treat the broker dealer like it's a necessary evil. Treat the broker dealer like a revenue center and an asset in recruiting reps. Clearly distinguish between company policies and FINRA rules. Don't blame everything on FINRA, it causes the reps to not trust what you tell us.


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