MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated August 20, 2017
786 reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Great benefits for a statutory W2 emplyee (in 31 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. Helpful (3)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Enfield, CT
    Former Employee - Senior Product Manager in Enfield, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Great direct manager, good colleagues, relatively competitive compensation

    Cons

    Business unit senior leaders jockeying for position. Poor communication to and respect for employees. No single vision- all have their own agendas. Slow and inward-focused teams that cannot respond effectively and timely to market place challenges.

    Advice to Management

    Have a common vision and purpose. Give employees autonomy and ability to implement good ideas rapidly and when necessary outside the strictures of the corporate infrastructure. Realize and respond to the fact that your processes own you, you do not own your processes.


  2. Helpful (2)

    "Challenges and Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Springfield, MA
    Former Employee - Assistant Vice President in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    * Some great people
    * Stated organizational appetite for change and reinvention
    * Mutual company (long term perspective)
    * Doing some innovative things (for the industry)

    Cons

    * More and faster change than organizational culture can support
    * The conflict created when the culture (old, slow, WASP, consensus, failure-averse, change-averse) is at odds with leadership's aspirations (fast, fresh, diverse, innovative)
    * Lots of layoffs, some of which were poorly managed and messaged

  3. "Financial Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time

    Pros

    Nice colleagues, nice work environment

    Cons

    No leads, adrift as a salesperson

    Advice to Management

    Provide leads


  4. "Lots of turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time

    Pros

    Not publicly traded, which is a plus for these guys.

    Cons

    Local management will tell themselves everything they want to hear.

    Advice to Management

    They don't want to hear it.


  5. Helpful (1)

    "Dated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative in Los Angeles, CA
    Former Employee - Financial Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Job is fairly easy to get even though they'd like to make it seem like it isn't

    Cons

    - Dated sales strategy, promotes cold calling, door to door sales when (IF) anyone is in the market for insurance they will be going online.
    - Offices will charge for everything, copies, cubicles, everything.
    -Mandatory morning meetings that get pretty useless and repetetive after going for a month or two


  6. "operations consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    exposure networking compensation knowledge experience

    Cons

    too much time on phones


  7. "Financial Services Professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in La Jolla, CA
    Former Employee - Financial Services Representative in La Jolla, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than 8 years)

    Pros

    Provided A+ training for all new reps.

    Cons

    Favoritism to people close to the GA. (In the Past.)

  8. Helpful (10)

    "Don't walk, RUN away - not a place for talented people"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Boston, MA
    Current Employee - Project Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    If you're a Data Scientist maybe - any body else, especially development, Customer Experience, this is NOT the place for top talent, career path.

    Cons

    Horrible morale, working environment. Management openly solicits feedback to get rid of people.

    Advice to Management

    Leadership from VP level up is arrogant and out-of -touch ... and doesn't care what you think. Don't be fooled by doing an Engagement Survey you're addressing people's concerns.


  9. "Solid insurance products, sales tactics need improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Remote Support Tech
    Former Employee - Remote Support Tech
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Technology, software, advisor support seemed to be above average. Whole Life product is the company's bread and butter.

    Cons

    Lacks ability to provide clients with "holistic advice" . Recent acquisition of MetLife Group continues to be challenging. Still operates under traditional "life agent" model. Not many advisor teaming opportunities either. Depends what you are looking for as a financial services professional.

    Advice to Management

    Diversify your workforce


  10. Helpful (2)

    "Performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    Professionalism and opportunities for upward mobility.

    Cons

    It is too easy to get lost, given its size and many great employees have excited to other employers were their talents would be recognized and rewarded.

    Advice to Management

    Performance reviews should be more than checking boxes. Emphasis should be employee development.


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