MassMutual Reviews | Glassdoor

MassMutual Reviews

Updated July 23, 2017
783 reviews

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Pros
  • Work from home option is very flexible (in 15 reviews)

  • Supportive management, good benefits, good people to work with (in 30 reviews)

Cons
  • Commission only, no base salary or temporary salary while training (in 20 reviews)

  • It is 100% commission based, so the beginning can be very difficult to get through (in 25 reviews)

More Pros and Cons

  1. Helpful (3)

    "Do not become a "financial adviser" - you're just pushing life insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Raleigh, NC
    Former Employee - Financial Services Representative in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    It only COSTS YOU (MONEY OUT OF YOUR POCKET) a couple hundred dollars to become licensed to sell life insurance in North Carolina. Couple thousand if you want to sell annuities. Luckily, you don't have to worry about where you'll be depositing your payroll checks from working at the company, because you won't be receiving any until you sell a certain amount of product and "qualify" to become "part of the team".

    Cons

    You have to find your own "customers" which will be people that you sell products to. Once those customers lock into a product, the company receives a stream of cash, from which you receive a percentage, provided that you are in "good standing" meaning that you've sold enough product recently.

    Advice to Management

    Don't be such self-centered arrogant jerks that brag about your success selling product to people and the money that you've made by doing so.... especially when you can't bring new "employees" into a meeting with one of your own customers to show your slick talking ways. Of course, you're VERY quick to leech onto any potential sales leads that a new employee may bring... like a blood thirsty shark that hasn't eaten in weeks. By the way, thanks for stealing my commissions on those deals by "accidentally" deleting me off of the paperwork.


  2. Helpful (3)

    "Financial services professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Charlotte, NC
    Former Employee - Financial Services Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    There is a bit of freedom with the position and allow you to find your niche. Unlimited income potential and unlimited commission.

    Cons

    Well, granted you can find your own niche. But how the hell do you find that niche. The amount of knowledge to get started is very difficult. Sell your project 200 and hope they buy. Bad that no real support except training is all the same ole whole life this, deferred income annuity that, and disability. Hope you don't have any blue collar clients because they won't get approved. Many many unfulfilled, empty promises. When I asked about those I was asked what I received in writing. Stupid of me for taking the GA's word on how he is willing to help.

    Consider yourself warned.

  3. "Pass on MassMutual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rinancial Advisor
    Former Employee - Rinancial Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They are expert at self promotion and manipulating the media..

    Cons

    You cannot believe anything the management promises or says. In regard to their securities brokerage subsidiary, MMLIS, LLC., they continually violate FINRA rules and SEC laws. Most of their people have no idea what they are doing. You can get at least three answers to any question regarding policy and procedures.

    Advice to Management

    Sell the MMLIS, LLC subsidiary to a broker-dealer who knows what they are doing. Start living up to your advertising


  4. Helpful (4)

    "An old system insurance company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Representative
    Current Employee - Registered Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MassMutual (More than 3 years)

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to Management

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.


  5. "Financial Services agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual (More than 3 years)

    Pros

    Some commissions are good and renewals can build up

    Cons

    Training is terrible and support from Home Office doesn't exist. The longer you stay the more difficult it becomes for you to make the quotas. Seems they want to get you to enroll family members and clients, then they dump you so they no longer have to pay you the renewals. It goes with meager benefits they offer and expect you to pay for. You having so much money the company could easily be a little generous to its field agents who are bringing in the business.

    Advice to Management

    Share the wealth. Seems home office lives in a tower looking down on the workers.


  6. Helpful (2)

    "Very political, not interested in new ideas."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Quality Manager in Springfield, MA
    Former Employee - Project Quality Manager in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many employees have been there for many years.

    Cons

    Too many old school ideas.

    Advice to Management

    Try working with new technology and be open to changing with new technology.


  7. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    if you are willing to work many hours and sell to all of your friends and family you can make short term money

    Cons

    sales pressure is steep and the managers don't really care about your success

  8. Helpful (6)

    "Limited to no diversity - impossible to advance from within the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Stable. Decent Benefits. Nice people.

    Cons

    Nothing moves! they talk about change but don't do anything about it. Instead they invest millions in MMWay that is more about checking the box than fixing their decades old systems and processes. Limited advancement opportunities - not accepting of any outside perspective... they want to massmutualize everything!

    Advice to Management

    Get rid of the CIO and all his cronies... they are too busy building "toys" rather than fixing real world problems.


  9. Helpful (1)

    "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Summer Associate in New York, NY
    Former Employee - Summer Associate in New York, NY

    I worked at MassMutual full-time (Less than a year)

    Pros

    If you have a strong network before you begin working there, willing to provide you business and referrals, you have a chance to survive

    Cons

    Lied to throughout entire interview process
    Made no investment in new hires so if you fail they do not care
    Shady business practices and employees
    No direction from upper management

    Advice to Management

    Treat your employees like people, not slaves


  10. Helpful (4)

    "Company lost its compass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good opportunities to move around within the company but you have to take the initiative yourself.

    Cons

    Upper management is completely disconnected and either is unaware or doesn't care what front line employees or managers think.

    Advice to Management

    Get rid of the ridiculous huddle boards and "CI Leaders" who do nothing more than get in the way of actual improvement and results. Remember your most valuable asset is your employees - stop treating them like low rent tenants.


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