MassMutual Reviews in Springfield, MA | Glassdoor

MassMutual Springfield Reviews

Updated November 27, 2017
151 reviews

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Springfield, MA Area

3.2
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
75 Ratings

151 Employee Reviews

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Pros
  • great benefits and great training (in 35 reviews)

  • Good benefits, generous vacation package, flexible work timings (in 34 reviews)

Cons
More Pros and Cons

  1. "operation support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Opporation Specialist in Springfield, MA
    Former Employee - Opporation Specialist in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    great benefits,good place work, room to grow.

    Cons

    driving to springfield ,Ma sometime it come be hard specially in the winter.

    Advice to Management

    keep on doing a great job with you employee's.


  2. "Entrepreneurial culture"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Business Operations Consultant in Springfield, MA
    Current Employee - Business Operations Consultant in Springfield, MA
    Approves of CEO

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Those who have an entrepreneurial mindset will do well in this company. Each manager and firm is treated like a business and has the flexibility to act as such.

    Cons

    The downside of an entrepreneurial culture is that there is not a lot of home office support. They are also a mutual company and whole life products are what you need to sell in order to be successful there. For home office employees, expense allowances for travel are very conservative. If you have to travel, be prepared to pay a lot out of pocket and take the cheapest flights which are not usually the easiest. The benefits consisted of a HDHP so you will pay quite a bit out of pocket for the plan and before they are active.

  3. "Audit Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audit Consultant in Springfield, MA
    Current Employee - Audit Consultant in Springfield, MA

    I have been working at MassMutual full-time (More than 10 years)

    Pros

    Financial Strength of company
    Decent benefits. Some good people outside of Audit. Pay can be competitive. Opportunity for some travel.

    Cons

    Poor management. Very weak leadership and coaching. Management is very selfish with elite attitude. Lack of knowledge is played off by enacting authority especially on Baring Audit Team. Toxic environment to work in.

    Advice to Management

    Learn how to manage people.


  4. Helpful (2)

    "Decent company but poor culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Springfield, MA
    Former Employee - Director in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 10 years)

    Pros

    Excellent benefits, great opportunities to move laterally, beautiful grounds

    Cons

    Stepford wife culture, they want happy and loyal robots but aren't loyal in return, limited growth opportunities unless you're in the clique

    Advice to Management

    listen to the people who actually do the work, empower your employees, stop trying to do so many things at once


  5. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, MA
    Current Employee - Anonymous Employee in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MassMutual full-time (More than 8 years)

    Pros

    Pockets of great co-workers. Good benefits, except health insurance plan very costly.

    Cons

    Poor leadership. Constant org changes. A lot of bad managers. Culture of treating people badly and pitting employees against each other instead of focus on teamwork. It was a good company many years ago but poor executive leadership has discarded many of the good managers and kept the toxic ones.

    Advice to Management

    Dispose of Gareth Ross and get back on track treating employees and policy owners with respect.


  6. Helpful (1)

    "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Level Actuary in Springfield, MA
    Former Employee - Entry Level Actuary in Springfield, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Competitive pay and benefits package. Excellent training toward self-improvement via the "MassMutual Way." Generally positive, friendly, and forward looking colleagues.

    Cons

    The quality (and empathy) of your manager is somewhat haphazard. There is a feel of "new flavor of the month" to some of the company initiatives, but this plagues most companies. Lack of rapid adoption of useful software, such as R and Python in the actuarial departments.

    Advice to Management

    1. Ensure the employees have the correct tools and training to function successfully.
    2. Manager expectations should be equilibrated to 1.
    3. Keep politics out of the workplace. (Liberal / Leftist agenda seeps ever so slightly into what should be an apolitical environment.) An example is that during CEO Roger Crandell's all-employee meeting after Trump won the election, there was more said about MassMutual being committed to "LGBTQ" rights than needed to be said. Everyone at MassMutual for more than a half year knows its an inclusive environment for minorities, etc, but to emphasize it in the manner in which it was done during that meeting seemed to imply that Trump and conservatives who voted for him are not inclusive and would seek to undermine these hard-won rights, which is false. It was just shy of the line were that speech would have been overtly partisan.


  7. "Great potential but not there yet."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA

    Pros

    Smart and engaged people. It should be a great place to work. Many seasoned professionals who are experts in their respective fields.

    Cons

    IT is antiquated and often the overall IT strategy is unclear. Strange culture where public celebration of diversity coexists with the old boys club.

    Advice to Management

    Keep moving forward. Invest in IT. Keep an open mind to new ways of thinking and executing on work.

  8. "plan administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Springfield, MA
    Former Employee - Senior Account Executive in Springfield, MA
    Recommends
    Approves of CEO

    I worked at MassMutual full-time (More than 5 years)

    Pros

    great benefits and great training

    Cons

    pension department is a high stress enviroment


  9. "Actuarial Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Springfield, MA
    Former Employee - Intern in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Structured internship with workshops to develop technical skills.
    - A lot of fun! Get to do fun activities like mini golfing, laser tag, and much more!
    - Get to work on real projects for the company

    Cons

    - Experience there will be greatly influenced by your project your assigned as well as your manager. Everyone gets a different project. Some projects can be mundane and other projects can be challenging and fun.


  10. "For the most part, very few cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Support Specialist in Springfield, MA
    Former Employee - Operations Support Specialist in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Lots of room for growth in a variety of roles. Strong female leadership and ample training opportunities. Springfield MA headquarters had mother's rooms for breastfeeding moms and made reasonable accommodations for new parents (I.e work from home opportunities). They also had a lot of additional on site perks, such as a nice cafeteria with plenty of meal options, on site gym, salon, etc.

    Cons

    Depending on your manager, the experience of working there differed quite a bit. Working from home was per manager's discretion, not equally available to all employees. I was also there when they outsourced my department to a 3rd party vendor and thought that transition could have been handled better.

    Advice to Management

    Keep going in a positive direction, like supporting work at home opportunities and flex time, as those benefits mean a lot to younger workers with little kids at home.


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