Massage Envy Administrative Assistant Reviews | Glassdoor

Massage Envy Administrative Assistant Reviews

Updated January 7, 2017
41 reviews

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Administrative Assistant

2.9
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Massage Envy CEO Joe Magnacca
Joe Magnacca
1 Rating

Employee Reviews

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  1. "Family oriented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Clinic Administrator in Louisville, KY
    Former Employee - Assistant Clinic Administrator in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Massage Envy (More than a year)

    Pros

    Work with your schedule
    Bonus incentives
    Solid team
    Room for growth/promotions

    Cons

    Family owned, and managers are related so if something is going on, its hard to get ahold of anyone.

    Advice to Management

    Be more willing to accommodate employees vs clients. I was talked to terribly on more than one occasion with no action taken against the client.


  2. "Lead Front Desk Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Assistant Clinic Administrator
    Current Employee - Junior Assistant Clinic Administrator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Massage Envy (More than 3 years)

    Pros

    flexible hours and great entry level position to gain experience

    Cons

    As a front desk you are required to do so much. The pay should be more than what it is.


  3. "Massage Envy Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Clinic Administrator in Aurora, IL
    Former Employee - Assistant Clinic Administrator in Aurora, IL
    Recommends

    I worked at Massage Envy (Less than a year)

    Pros

    Great organization to work for, very team orientated.

    Cons

    Some issues with work life balance depending on position held


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  5. Helpful (1)

    "Disorganized corporate sales position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Clinic Administrator
    Former Employee - Assistant Clinic Administrator
    Doesn't Recommend
    Neutral Outlook

    I worked at Massage Envy full-time (More than 5 years)

    Pros

    The only pro to working here beyond any other office admin or retail job was the discount on massages.

    Cons

    - Being encouraged to sell year-long memberships to people you know didn't appreciate the commitment of the contract and the cancellation terms just to meet your goals.
    - Low pay for massage therapists and front desk associates.
    - Disorganized management and lack of accountability from owners.


  6. Helpful (1)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Clinic Administrator
    Former Employee - Assistant Clinic Administrator
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Massage Envy full-time (More than 5 years)

    Pros

    They have flexible hours. Once you learn the job its pretty easy. If you are looking for a place to just get a paycheck while your other personal goals (college, career) take off this is definitely the place.

    Cons

    Really low pay. If you have an owner that doesn't know what they are doing, you are screwed. Corporate policy are absolutely the worst and they provide no support when clients have issues, they leave you hanging but yet tell you that you have no choice but to follow the crappy policies they have created.The brand itself has a very poor reputation. No benefits and they are always trying to find ways to pay you less and make you do more.

    Advice to Management

    Managers are powerless if the owners are awful. My advice would be for corporate, they need to intervene more and they need to create better business practices.


  7. "Pushy, sleazy sales job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Assistant Clinic Administrator
    Current Employee - Junior Assistant Clinic Administrator
    Doesn't Recommend
    No opinion of CEO

    I have been working at Massage Envy full-time (More than a year)

    Pros

    good concept, enjoy helping people, good option if you can not find anything else, some owners are great

    Cons

    Sleazy, hard and pushy sales required. You have to try and convince people who don't want or need a membership to get a membership. If someone says no, you are then forced to ask them why and continue to try and "save the sale" and ask try to convince them that their children will be better off because you're taking care of you, or that the benefits of monthly massage are something they "need". Some people don't want it, some people can't afford it, they shouldn't be made to feel like they are in an awkward and ambushed position, right after getting a good relaxing hour to themselves. I had one client actually tell me that the sales pitch the OWNER forced on her ruined all of the relaxation from the massage, and she felt so shamed and awkward she agreed to the membership, just to get out of the building, and called in to cancel an hour later
    All of this leads to REALLY high turn over rates

    Advice to Management

    Don't force people to buy a membership if they don't want to, increase the commission from $10 an hour to a percentage, most commission based sales jobs pay anywhere from 15% to 25%. Even if you made it 10%, at 750.00 a year, that would be $75 in commission. If you want people to make a hard sale, make it worth their while, and get rid of the pushy sales script. It's really awkward and really outdated and bad. And can really stress people out after a massage, as well as really stress out the person making the sale because (at least where I work) you really only get a week to show that you're catching on and able to make sales! Otherwise, you're out the door!


  8. Helpful (3)

    "Okay company, terrible pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Coon Rapids, MN
    Former Employee - Administrative Assistant in Coon Rapids, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Massage Envy full-time

    Pros

    They made you feel welcome and want to be a part of the team. If you didn't have experience they ensured you that they would train.

    Cons

    They took advantage of employees who were in delicate financial situations by offering them wages that were significantly below market level. Employees often accepted because of desperation.

    Advice to Management

    That If you test your employees better and compensate them fairly then there wouldn't be such a high turnover rate.


  9. "Franchise owners have say"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Clinic Administrator/Interim Clinic Administrator in Midland, TX
    Former Employee - Assistant Clinic Administrator/Interim Clinic Administrator in Midland, TX

    I worked at Massage Envy (Less than a year)

    Pros

    Massage bonuses and membership bonuses, Manager can get pay bonuses depending on franchisee. Hours for staff can be flexible.

    Cons

    As a manager long hours and depending on franchisee...not competitive compensation.


  10. Helpful (2)

    "ACA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Clinic Administrator
    Current Employee - Assistant Clinic Administrator
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Massage Envy full-time (More than a year)

    Pros

    Easy job as long as you go to work and do your job and stay out of all the drama locations nationwide so if you move you can easily transfer

    Cons

    Money isn't very good not everyone wants a membership and employees should not have to pay the price when the store is in a terrible location when they are trying the best they can

    Advice to Management

    Pay better or expect less I spend way to much time giving my all to a company who doesn't give me enough in return


  11. "Nice people, but unorganized and dysfunctional"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Assistant Clinic Administrator in Grandville, MI
    Former Employee - Junior Assistant Clinic Administrator in Grandville, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I only went through the interview process before I decided this wasn't the company to me, but pros seem to be free facials/massages each month.

    Cons

    I suppose it depends on the location but the one in particular I went to had a clinic administrator who talked negatively about each and every employee during my interview alone. I thought this was a bit unprofessional but still went forward and gave it a shot, I attended a meeting and got a further look at how a lot of the clinics in the same region as this one suffered from the same problems.

    Advice to Management

    Have more strict policies in place and if you have to fire someone then do it, the owners can come in and work until the position is filled, makes no sense to have a crappy employee working for you just because you don't have enough staff.....