Massage Envy Reviews | Glassdoor

Massage Envy Reviews

Updated February 15, 2019
3,177 reviews

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3.5
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Massage Envy CEO Joe Magnacca
Joe Magnacca
759 Ratings

Employee Reviews

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Pros
Cons
  • "Takes getting used to (back to back clients)" (in 47 reviews)

  • "No benefits wish I had more vacation" (in 122 reviews)

More Pros and Cons

  1. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Newark, NJ
    Former Employee - Receptionist in Newark, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Massage Envy part-time (More than a year)

    Pros

    flexible hours, relaxed atmosphere, fun environment

    Cons

    would only say the pay

    Advice to Management

    Keep it up!

    Massage Envy Response

    Dec 21, 2018

    Massage Envy Franchising thanks you for your positive review. We'll pass it along to the regional leadership for your area. Thanks again!


  2. Helpful (1)

    "Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Austell, GA
    Current Employee - Front Desk Agent in Austell, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Massage Envy part-time (More than a year)

    Pros

    Laid back environment, computer system is easy to work, hours are perfect

    Cons

    Low wages, management, unorganized, location

    Advice to Management

    I would say the management really doesn’t have their staffs back when it comes to customers. It’s very much if they customer complains your automatically in the wrong .

  3. Helpful (1)

    "My review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Massage Envy part-time (More than a year)

    Pros

    Steady clients and supplies and linens are provided

    Cons

    Breaks can be limited and schedule can be inconsistent


  4. Helpful (1)

    "Cares for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Dallas, TX
    Current Employee - Licensed Massage Therapist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Massage Envy full-time (More than 10 years)

    Pros

    Great management, Tyler Hunt. He cares about the employees the same as he does for our amazing clients and other staff. We are a team. Free Monthly massages. Good location. Friendly co workers. Make your own hours.

    Cons

    Old building needing repairs.
    Limited supplies.
    ME brand of creams not the best.

    Advice to Management

    Rock on.

    Massage Envy Response

    Feb 7, 2019

    Massage Envy Franchising thanks you for your positive review. We'll pass it along to the regional leadership for your area. Thanks again!


  5. Helpful (1)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Licensed Massage Therapist in Lexington-Fayette, KY
    Current Employee - Licensed Massage Therapist in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Massage Envy full-time (More than 3 years)

    Pros

    The people make the experience, the therapists and sale associates at my location are amazing and make it a joyful experience to go into work each day.
    I am able to set my own schedule, how long I will work and how many breaks and when they are.
    My schedule is fully booked; I rarely have an opening, which means more money in my pocket and less waiting around!
    Feeling appreciated; my location is well-staffed with an exemplary leadership that truly cares about the customers and the employees.

    Cons

    No downsides to note; although everyone at any job would love to be paid more, am I right? ;)

    Advice to Management

    Take care of your employees and we will take care of you!

    Massage Envy Response

    Feb 1, 2019

    Thank you for your review. We'll pass it along to the regional leadership for your area. Thanks again!


  6. Helpful (1)

    "Truly an amazing and friendly place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Lexington-Fayette, KY
    Current Employee - Licensed Massage Therapist in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Massage Envy full-time (More than 3 years)

    Pros

    The pay is competitive and the benefits are top notch. It honestly feels like a family with how friendly and supportive everyone is with each other for both work and personal matters.

    Cons

    It can be a little fast paced at times, which just takes some getting use too.

    Massage Envy Response

    Jan 31, 2019

    On behalf of Massage Envy Franchising, thank you for sharing your positive review! As a whole, franchisees aim to deliver on the Massage Envy brand promise--we help you take care of you--to their... More


  7. Helpful (1)

    "Steady Income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Aurora, CO
    Current Employee - Licensed Massage Therapist in Aurora, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Massage Envy part-time (More than a year)

    Pros

    Fully booked from the start
    Choice of hours worked and breaks
    Great clients
    Lots of great therapists
    Reliable income

    Cons

    High turnover of management and front desk staff
    Scheduling errors due to turnover, people are always in training
    Low morale due to high turnover and inconsistency
    Policies continuously changing and applied erratically, also due to high turnover
    Members cancel because of scheduling and billiing errors

    Advice to Management

    The owner needs to pay managers enough for the responsibilities required.
    Better screening of front desk applicants.

    Massage Envy Response

    Jan 31, 2019

    On behalf of Massage Envy Franchising, thank you for sharing this feedback. Locations are independently owned and operated, so the employment experience varies from one franchised location to... More

  8. "Sad, unfortunate pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist in Monrovia, CA
    Former Employee - Massage Therapist in Monrovia, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Massage Envy full-time (More than 3 years)

    Pros

    Busy
    Good management at my location
    Nice owners
    Good clients
    Great place for a new therapist out of school to get their hands on a lot of people and get good work experience

    Cons

    Pay
    No benefits until over 30 hours - for a CMT, that's too much
    Late hours
    Too many sessions in a row, not enough recovery time
    Injuries are frequent
    The pay is an insult to therapists with experience

    Advice to Management

    You just cannot expect therapists to spend the time and money they do on their educations to come out and work for minimum wage. I was torn because I really loved my clients and my location but as soon as I quit and went to another job, I tripled my income.


  9. "Awesome job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook

    I have been working at Massage Envy full-time (More than a year)

    Pros

    This is an amazing job! Set work schedule, management is amazing, owner is supportive! Assistant manager values you, and cares about your success! Management is always there to help. Discounted services, and discounts on product!

    Cons

    I don’t have any cons about this job!

    Advice to Management

    You’re doing amazing!


  10. Helpful (2)

    "Stress mess in a divided house"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinic Administrator in Henderson, NV
    Former Employee - Clinic Administrator in Henderson, NV
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Massage Envy full-time (More than 5 years)

    Pros

    The member base as a whole is huge; this allows even new therapists/aestheticians the opportunity to stay busy and get experience.
    There is commission to be made and most often hefty monthly bonuses.
    There are so many locations in existence across the county which allows you mobility opportunities.
    There is opportunity to attend corporate provided courses for advancement.
    The brand has devised a high functioning sales process that when preformed, is a simple and effective method to master and make additional income.

    Cons

    Division of the house is tremendous; it was extremely difficult to integrate the employees as a whole due to the management structure.
    Not a great place to be if you are not well equipped to handle stress for long periods of time.
    Pay cap for some employees; unfortunately those being the employees that actually obtain a degree to be employed in this industry.
    Sales push can be draining for all staff.
    The majority of staff are usually fresh out of massage school so the turnover rate is much higher and gives the employees a feeling of being replaceable or without much value.

    Advice to Management

    The front and back of the house CAN be a happy functioning SINGLE unit if the right atmosphere and boundaries are set.
    Allow for there to be a time and place on a regular basis that employees may swap services with each other; this is huge for team morale. It will keep your employees in better health. This can also allow your front of the house to be much more effective at selling your staff to the clients they SHOULD be selling them to so no one is wasting time or money from either side of the transaction.
    Don’t ever feel as though you aren’t immediately replaceable in this company regardless of your position.
    Be patient and understanding for your staff- they give themselves to this work as professionals physically and mentally; I found that taking time to listen to what each one needed to say or sometimes allowed them to vent a bit of the stress they absorb from each Client day after day- sounds simple but it did wonders for the entire workplace atmosphere. (But it is VERY important to not allow overwork of yourself in this effort and you must set limits to your time spent at work; this company will work you unrelentingly and if you let it start to overwhelm you life someowners tend to see this as your expiration point and will move onto the next person who is bright eyed and green and that will pick up where you left off.. without blinking an eye. These are well oiled machines)

    Massage Envy Response

    Feb 11, 2019

    On behalf of Massage Envy Franchising, our apologies that your experience as an employee in a Massage Envy franchised location left you with a negative impression. Locations are independently owned... More