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Massage Envy

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Massage Envy

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Massage Envy Reviews

Updated Jun 7, 2023

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Found 6,134 of over 6K reviews
3.3
55% Recommend to a Friend
Massage Envy CEO Beth Stiller
59% Approve of CEO

Found 6,132 of over 6K reviews

3.3
55%
Recommend to a Friend
59%
Approve of CEO
Massage Envy CEO Beth Stiller
Beth Stiller
765 Ratings

What people are saying about Massage Envy

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Top Review Highlights by Sentiment

Pros
Cons
  • "Low pay and not super busy(in 641 reviews)
  • "Poor management and they dont care about their employees or their clients(in 488 reviews)
  • "No benefits and they are always trying to find ways to pay you less and make you do more.(in 205 reviews)
  • "Managers act unprofessional and disrespectful.(in 148 reviews)
  • "If you are sick or want a vacation you are taking that time off without pay.(in 70 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Massage Envy and is not affected by filters.

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  1. 5.0
    Former Employee

    Good Company

    May 15, 2023 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company, great managers and therapists

    Cons

    Low starting pay, can be a little pushy with sales

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    Massage Envy Response

    Thank you for your review. We appreciate hearing feedback on franchised locations. Locations are independently owned and operated, so the employment experience--including compensation and pay structure--varies from one franchised location to another. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

  2. 2.0
    Former Employee, more than 1 year

    A good way to gain experience, but

    Jun 7, 2023 - Part Time in Orange, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Clientele at your fingertips They handle scheduling Can see how a spa practice and/or franchise runs Free and paid trainings at some locations Can make some good friends and exchange massages with each other

    Cons

    Stuck to how they want to do things Not learning about how and where to find and maintain clients like you would in private practice Easy to get burnt out and lose passion for trying new things Clients typically want the same thing every session Not a good environment for communication with your client Breeding ground for MTs that give their clients exactly what they want and not as much of what they need; not a good route for those who want to actually make a difference and educate their client, which in turn, creates MTs that stop educating themselves

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  4. 2.0
    Current Employee

    New ownership not going well at all..

    May 8, 2023 - Licensed Massage Therapist in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Busy clinic Great clients Great tips Mostly nice coworkers

    Cons

    No communication. New management and now new front desk staff are not experienced in this field and not trained properly. Clients are treated with poor customer service by children who don’t want to work or act professionally. Very dirty clinic, the new owners decided to fire the cleaning crew, so nothing is getting cleaned on a regular basis. New owners and management have not communicated anything about anything but rather just tell the front that things will be different and all information is trickled down, like the game of telephone. Forced to now use a tipping app. They no longer call or text reminders to clients for appointments, and when clients don’t show up there is no compensation. Currently no one at the front or in house management knows what they’re doing. Therapists have to help them to even do basic skills. Coworkers are now hostile and toxic and continue to be immature and consistently complain about everything making the breakroom a tense place. Everyone at the front is inappropriate, cursing constantly and has no regard for clients in clinic with said behavior. Clients are ignored and spoke to with so much attitude and inexperience.

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    Massage Envy Response

    Thank you for your review we appreciate hearing feedback on franchised locations. Each location is independently owned and operated. We have escalated your review to the location’s franchisee.

  5. 4.0
    Former Employee, more than 5 years

    Decent place to work

    May 19, 2023 - Esthetician in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of flexibility in your schedule. Dedicated rooms for Estheticians. Good products

    Cons

    Estheticians are not busy, on an 8 hour shift I might get 3 clients. It is a place people go for massage. We do not get paid for time we don't have clients but we have to stay in case someone comes is. I felt this was unfair. Waxing the City paid minimum wage if you did not have clients.

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    Massage Envy Response

    Thank you for your review. We appreciate hearing feedback on franchised locations. Locations are independently owned and operated, so the employment experience--including compensation and pay structure--varies from one franchised location to another. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

  6. 5.0
    Former Employee, more than 10 years

    Best job I've ever had

    May 29, 2023 - Licensed Massage Therapist in Greenville, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The owners of this franchise go to great lengths to create a supportive and caring team. I worked for this company for several years as a single mother and found that my coworkers became like a family over time. We had company outings like beach trips and a visit to Carowinds for team building and an annual Christmas party and summer picnic. The managers have changed over the years but my experience was that each manager that I worked with tried to accommodate my scheduling needs as a single parent and they were all respectful of individuality. This location offers health insurance. Rate of pay is based on experience and different modalities. They are always bringing in new types of enhancements to keep the massage experience on point with current trends in the field and therapists have the opportunity to be trained in these new modalities at the company's expense which means free CEUs can be acquired for the training and there is a small bonus each time you use the upgrade with a client. Although I have moved on to a different career, I miss this job and the group of people that I worked with. Being a massage therapist at the Pelham Hills location was an overall great experience.

    Cons

    There was some pressure to encourage clients to use the enhancements, but each client can benefit from different things so meeting the quota wasn't difficult if you just try to think about what enhancement would be appropriate for each client to help them feel their best. Also, when I left the company in 2020, there was no 401K offered so you needed to have your own retirement plan in place, and there was no PTO so you need to plan accordingly. Once you have reached the top of the pay scale there isn't much room to advance beyond that point.

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    Massage Envy Response

    Thank you for your review. We appreciate hearing feedback on franchised locations. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

  7. 3.0
    Former Employee, more than 1 year

    Not The Worst

    May 15, 2023 - Licensed Massage Therapist in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I think its a good place to start out if your just entering your massage career, its usually pretty busy so you'll have alot of clients. Clients are also usually pretty nice. Most clients do tip in cash.

    Cons

    The pay is not enough, they can give you wage increases through performance reviews but its usually only about a dollar increase. so i just don't think its enough for the amount of labor put into massage. There isn't a clean up time after each session, which I find difficult to manage if you have a client that needs more time to get themselves dressed, you just end up being late for the rest of your appointments. There are also no benefits, so it really just ends up feel like so much work for very little in return.

    1 person found this review helpful

    Massage Envy Response

    Thank you for your review. We appreciate hearing feedback on franchised locations. Locations are independently owned and operated, so the employment experience--including compensation and pay structure--varies from one franchised location to another. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

  8. 1.0
    Former Employee, less than 1 year

    Would not recommend unless you like high school drama with grown adults

    May 5, 2023 - Front Desk Receptionist in Waldorf, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Meeting clients and the therapist are friendly, meet some wonderful people working here.

    Cons

    Where do I even start... you would think working with grown adults would be decent not the case here. This particular location needs a complete revamp in employees, specifically management. Management acts like they are high schoolers gossiping about each other, other employees, and clients. I have worked previously at another location and not once have I experienced the unprofessionalism this location has. A lot of workers are leaving and I do not blame them, because who would like to work in this type of environment. Pay is not worth the amount of work you have to do let alone the child-like minds you work with. Hours start off good and they take hours away to the point in what is the point of keeping the job when you are constantly unsure if you will make enough to pay bills.

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    Massage Envy Response

    On behalf of Massage Envy Franchising, we are disappointed to hear that your experience as an employee in a Massage Envy franchised location left you with a negative impression. In general, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. We're disappointed to hear that you didn't feel the brand values delivered. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

  9. 2.0
    Former Employee, more than 3 years

    The Wichita Massage Envys are chaotic in many ways

    Feb 6, 2023 - Assistant Manager in Wichita, KS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's easy to get a position there since the turnaround is very high, but (for me) it was near impossible to climb any higher in the business. The way to get promoted is to be present when another employee walks out due to being asked to do more and more with no salary change. Most of the long-term massage therapists are so skilled and lovely to work with. I hope it is more now, but if you sold a year-long membership (which in total costed around $800) you got $7.

    Cons

    The rules and expectations changed very rapidly, and you only find out a policy has changed after you do something based on previous rules and get in trouble for it. The management created a chaotic environment when it should have been a relaxing space. They lied about not having benefits available, so I never got insurance even though I could have had it through the company. I was promised promotions multiple times, and the only time I got a real raise was when we found out a new front desk assistant was hired at $11.50/hr and I was an Assistant Manager making $9.50/hr. after working there for 1.5 years.

    Continue reading
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    Massage Envy Response

    On behalf of Massage Envy Franchising, we are disappointed to hear that your experience as an employee in a Massage Envy franchised location left you with a negative impression. In general, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. Locations are independently owned and operated, so the employment experience--including compensation and pay structure--varies from one franchised location to another. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

  10. 2.0
    Former Employee, more than 5 years

    Absolute scumbags

    May 20, 2023 - Massage Therapist in Sacramento, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    + Coworkers + Clients + Not a lot else

    Cons

    Here's a story: In October of 2018, I found out that another location in my city was starting CMTs at $2 more per hour than I was currently making. This wasn't due to lack of raises or poor performance, mind you. In fact, during my time there, five years up to that point, I'd received the maximum raise I qualified for at every review. However, due to several changes in the way were paid, and a couple shop-wide pay cuts, it just so happened that I was making the literal same wage I was hired at, back in 2013. So I used that leverage and demanded, and received, a raise. The owner asked, after agreeing to the raise, if I would add another 3 hours per week to my schedule, to which I agreed; however, THE RAISE WAS NOT CONTINGENT UPON THIS REQUEST. The raise was to keep me from going to work for a better paying shop. Nothing more, nothing less. Fast forward a couple months and my grandfather has had a stroke, and requires 24/7 care. I spoke to my manager about it and asked if I could drop my schedule down to two days per week, so I could spend the rest of my time taking care of him. No problem. Go. Be with your family. I spend the next couple months working two days per week at the shop, thinking everything is fine. Then I randomly receive a call from my manager before a shift one morning. She says I have to start working full time again, or they're going to take back the raise they gave me. Yes, you read that correctly. They told me to stop taking care of my dying grandfather and come back to work, or they were going to cut my pay. My grandfather, the man who raised me after my father abandoned our family. They wanted me to choose between him and 2$/hour. In no uncertain words, I told her to consider that call my two weeks notice and hung up. She called back a couple hours later, while I was getting ready to come into work, and told me not to come in, because the owners decided to fire me. Do not, under any circumstances, work for Massage Envy

    Continue reading
    1 person found this review helpful

    Massage Envy Response

    On behalf of Massage Envy Franchising, we are disappointed to hear that your experience as an employee in a Massage Envy franchised location left you with a negative impression. In general, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. We're disappointed to hear that you didn't feel the brand values delivered. Locations are independently owned and operated, so the employment experience--including compensation and pay structure--varies from one franchised location to another. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

  11. 4.0
    Former Employee

    Decent Job

    Jun 6, 2023 - Assistant Manager in Westerville, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people I worked with there (that stayed) were great!

    Cons

    - fast turnover - not enough pay -customers could be extremely rude

    Be the first to find this review helpful
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Massage Envy Reviews FAQs

Massage Envy has an overall rating of 3.3 out of 5, based on over 6,208 reviews left anonymously by employees. 55% of employees would recommend working at Massage Envy to a friend and 48% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has decreased by -7% over the last 12 months.

55% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Massage Envy 3.5 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Massage Envy to be career development, work life balance, coworkers and the cons to be culture, benefits, management.

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Glassdoor has 6,208 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.