Massage Envy Reviews

Pros

Good company, great managers and therapists

Cons

Low starting pay, can be a little pushy with sales

Pros

Clientele at your fingertips They handle scheduling Can see how a spa practice and/or franchise runs Free and paid trainings at some locations Can make some good friends and exchange massages with each other

Cons

Stuck to how they want to do things Not learning about how and where to find and maintain clients like you would in private practice Easy to get burnt out and lose passion for trying new things Clients typically want the same thing every session Not a good environment for communication with your client Breeding ground for MTs that give their clients exactly what they want and not as much of what they need; not a good route for those who want to actually make a difference and educate their client, which in turn, creates MTs that stop educating themselves

Pros

Busy clinic Great clients Great tips Mostly nice coworkers

Cons

No communication. New management and now new front desk staff are not experienced in this field and not trained properly. Clients are treated with poor customer service by children who don’t want to work or act professionally. Very dirty clinic, the new owners decided to fire the cleaning crew, so nothing is getting cleaned on a regular basis. New owners and management have not communicated anything about anything but rather just tell the front that things will be different and all information is trickled down, like the game of telephone. Forced to now use a tipping app. They no longer call or text reminders to clients for appointments, and when clients don’t show up there is no compensation. Currently no one at the front or in house management knows what they’re doing. Therapists have to help them to even do basic skills. Coworkers are now hostile and toxic and continue to be immature and consistently complain about everything making the breakroom a tense place. Everyone at the front is inappropriate, cursing constantly and has no regard for clients in clinic with said behavior. Clients are ignored and spoke to with so much attitude and inexperience.

Pros

Lots of flexibility in your schedule. Dedicated rooms for Estheticians. Good products

Cons

Estheticians are not busy, on an 8 hour shift I might get 3 clients. It is a place people go for massage. We do not get paid for time we don't have clients but we have to stay in case someone comes is. I felt this was unfair. Waxing the City paid minimum wage if you did not have clients.

Pros

The owners of this franchise go to great lengths to create a supportive and caring team. I worked for this company for several years as a single mother and found that my coworkers became like a family over time. We had company outings like beach trips and a visit to Carowinds for team building and an annual Christmas party and summer picnic. The managers have changed over the years but my experience was that each manager that I worked with tried to accommodate my scheduling needs as a single parent and they were all respectful of individuality. This location offers health insurance. Rate of pay is based on experience and different modalities. They are always bringing in new types of enhancements to keep the massage experience on point with current trends in the field and therapists have the opportunity to be trained in these new modalities at the company's expense which means free CEUs can be acquired for the training and there is a small bonus each time you use the upgrade with a client. Although I have moved on to a different career, I miss this job and the group of people that I worked with. Being a massage therapist at the Pelham Hills location was an overall great experience.

Cons

There was some pressure to encourage clients to use the enhancements, but each client can benefit from different things so meeting the quota wasn't difficult if you just try to think about what enhancement would be appropriate for each client to help them feel their best. Also, when I left the company in 2020, there was no 401K offered so you needed to have your own retirement plan in place, and there was no PTO so you need to plan accordingly. Once you have reached the top of the pay scale there isn't much room to advance beyond that point.

Pros

I think its a good place to start out if your just entering your massage career, its usually pretty busy so you'll have alot of clients. Clients are also usually pretty nice. Most clients do tip in cash.

Cons

The pay is not enough, they can give you wage increases through performance reviews but its usually only about a dollar increase. so i just don't think its enough for the amount of labor put into massage. There isn't a clean up time after each session, which I find difficult to manage if you have a client that needs more time to get themselves dressed, you just end up being late for the rest of your appointments. There are also no benefits, so it really just ends up feel like so much work for very little in return.

Pros

Meeting clients and the therapist are friendly, meet some wonderful people working here.

Cons

Where do I even start... you would think working with grown adults would be decent not the case here. This particular location needs a complete revamp in employees, specifically management. Management acts like they are high schoolers gossiping about each other, other employees, and clients. I have worked previously at another location and not once have I experienced the unprofessionalism this location has. A lot of workers are leaving and I do not blame them, because who would like to work in this type of environment. Pay is not worth the amount of work you have to do let alone the child-like minds you work with. Hours start off good and they take hours away to the point in what is the point of keeping the job when you are constantly unsure if you will make enough to pay bills.

Pros

It's easy to get a position there since the turnaround is very high, but (for me) it was near impossible to climb any higher in the business. The way to get promoted is to be present when another employee walks out due to being asked to do more and more with no salary change. Most of the long-term massage therapists are so skilled and lovely to work with. I hope it is more now, but if you sold a year-long membership (which in total costed around $800) you got $7.

Cons

The rules and expectations changed very rapidly, and you only find out a policy has changed after you do something based on previous rules and get in trouble for it. The management created a chaotic environment when it should have been a relaxing space. They lied about not having benefits available, so I never got insurance even though I could have had it through the company. I was promised promotions multiple times, and the only time I got a real raise was when we found out a new front desk assistant was hired at $11.50/hr and I was an Assistant Manager making $9.50/hr. after working there for 1.5 years.

Pros

+ Coworkers + Clients + Not a lot else

Cons

Here's a story: In October of 2018, I found out that another location in my city was starting CMTs at $2 more per hour than I was currently making. This wasn't due to lack of raises or poor performance, mind you. In fact, during my time there, five years up to that point, I'd received the maximum raise I qualified for at every review. However, due to several changes in the way were paid, and a couple shop-wide pay cuts, it just so happened that I was making the literal same wage I was hired at, back in 2013. So I used that leverage and demanded, and received, a raise. The owner asked, after agreeing to the raise, if I would add another 3 hours per week to my schedule, to which I agreed; however, THE RAISE WAS NOT CONTINGENT UPON THIS REQUEST. The raise was to keep me from going to work for a better paying shop. Nothing more, nothing less. Fast forward a couple months and my grandfather has had a stroke, and requires 24/7 care. I spoke to my manager about it and asked if I could drop my schedule down to two days per week, so I could spend the rest of my time taking care of him. No problem. Go. Be with your family. I spend the next couple months working two days per week at the shop, thinking everything is fine. Then I randomly receive a call from my manager before a shift one morning. She says I have to start working full time again, or they're going to take back the raise they gave me. Yes, you read that correctly. They told me to stop taking care of my dying grandfather and come back to work, or they were going to cut my pay. My grandfather, the man who raised me after my father abandoned our family. They wanted me to choose between him and 2$/hour. In no uncertain words, I told her to consider that call my two weeks notice and hung up. She called back a couple hours later, while I was getting ready to come into work, and told me not to come in, because the owners decided to fire me. Do not, under any circumstances, work for Massage Envy

Pros

The people I worked with there (that stayed) were great!

Cons

- fast turnover - not enough pay -customers could be extremely rude