Master Cuts Reviews | Glassdoor

Master Cuts Reviews

Updated April 8, 2018
62 reviews

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2.9
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Master Cuts President and CEO Hugh Sawyer III
Hugh Sawyer III
2 Ratings

62 Employee Reviews

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Pros
  • "This is a great place to start out after beauty school" (in 3 reviews)

  • "We also always had sales to attract walk-ins" (in 3 reviews)

Cons
  • "First is the pay - my salon offers a base of minimum wage (" (in 12 reviews)

  • "Ridiculously low pay for this being our "career"" (in 8 reviews)

More Pros and Cons

  1. "Salon leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Leader in Mount Hope, WV
    Current Employee - Salon Leader in Mount Hope, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Master Cuts full-time (Less than a year)

    Pros

    A lot of guests

    Cons

    Lower prices than competitive salons

    Advice to Management

    A salon makeover


  2. "Ok place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee
    Former Employee - Former Employee

    I worked at Master Cuts part-time (More than a year)

    Pros

    You get good tips here.

    Cons

    Hair stylists are all insane.

  3. "A good place for beginners but not careers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Leader/Manager in Ann Arbor, MI
    Former Employee - Salon Leader/Manager in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Master Cuts full-time (More than 3 years)

    Pros

    This is a great place to start out after beauty school. They provide all tools and usually have incentive programs. The high volume of cuts can make you feel very comfortable around hair and clients.

    Cons

    Low pay. They have a sliding scale pay system so your slow times very much effect how you get paid hourly. The turn over rate is high due to a number of factors. No receptionist so everyone has to help with everything and people can get resentful at shared duties or monthly mandatory meetings.

    Advice to Management

    Provide better pay options to stylists. Remove the sliding scale system and provide a receptionist so stylist can focus more on increasing their abilities to better suit the changing industry.


  4. "Your Average Corporate Salon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hairstylist in Amarillo, TX
    Former Employee - Hairstylist in Amarillo, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Master Cuts part-time (More than a year)

    Pros

    Great on the job educational resource outlets.
    Decent hours
    Co-workers

    Cons

    Pay rate if not on commission.
    Lack of foot traffic during the week.
    Lack of benefits for part-time employees


  5. "stylist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Master Cuts full-time

    Pros

    tips are decent and location

    Cons

    not enough to expand or grow


  6. "Worst job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stylist in Roseville, CA
    Former Employee - Stylist in Roseville, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Master Cuts part-time (More than a year)

    Pros

    Wow. Very, very little.

     Hourly pay to depend on.

    Busy on weekends.

    Might be a good place to start your career.

    Cons

    This could go on forever.
     Subpar education about once a year, if that. NO FLEXIBILITY WITH SCHEDULE (manager had insecurity issues and didn't want you to succeed). Not to mention HOLIDAY MALL HOURS. YES, A SALON OPEN UNTIL 11, what the hell is the point of that no one comes in after 9. Also, if you have kids and a family, they definently don't care that you don't want to close every night. You will only make minimum wage as a stylist, maybe product comission if you are lucky. Even our stylists that were constantly busy never hit the sliding pay scale, mind you these stylists have been with the company for years. Clients are crazy, extremely rude, and cheap as hell; "mall people" looking for someone to harass so they could get free work done. Literally the most tramatic part of the whole job. Management will never have your back, only the clients, so for new people straight from school, you better be amazing because there is no room for error with these ruthless people. Management is an absolute joke and waste of time. They are so personally invested that they have mentally checked out, and upper management are soulless, number crunching, money stealing theives. They are giving money to repair the shops, but they spend on themselves (we had a backup shampoo bowl, and we were told to use the toilet water from the tank to rinse clients). The funding and pay for management is so little and spread so thin, you would be lucky to even have management on duty, oh and if they weren't in shop that day don't bother calling if you need help, they are "off the clock." But the can, and will, call and text you on your day off to ask you to come in. If it's dead, which most days during the week were, you had to sit and wait for your life to waste away because remember, it's a mall and the shop IS ALWAYS FREAKING OPEN. All weekdays you closed by yourself, which is stupid and not safe, because you are a target for the craziness that occurs. I've had people bother me all night, and you guessed it, management doesn't care at all. And don't get me started on the pettiness and favoritism that transcends all forms of management. Working there was hell on earth, to the point were all the stylists who worked there when I was hired all left, including management. This job wrecked me mentally so bad I'm considering not even doing hair anymore. This places kills stylists.

    Advice to Management

    Just quit. You are all running this place to the ground and chasing away good stylists that wanted support. You should all be ashamed and never work in any kind of supervising position, it will benefit the greater good to get rid of people like you from these positions.


  7. "Hairstylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hairstylist in Exton, PA
    Current Employee - Hairstylist in Exton, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Master Cuts full-time (More than a year)

    Pros

    We get lots of business from mAll traffic

    Cons

    Right now we are really short staffed by and need extra help

    Advice to Management

    Hopefully help is on the way

  8. "Hairstylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hair Stylist in Beaumont, TX
    Current Employee - Hair Stylist in Beaumont, TX
    Recommends
    Neutral Outlook

    I have been working at Master Cuts full-time (More than a year)

    Pros

    Very good location in the mall

    Cons

    Needs more staff to serve clients timely

    Advice to Management

    Needs more training available for stylist


  9. "Good place for beginners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Self Employed Stylist in Tacoma, WA
    Former Employee - Self Employed Stylist in Tacoma, WA
    Recommends
    Positive Outlook

    I worked at Master Cuts (More than 10 years)

    Pros

    Hourly Pay
    Walk in traffic
    Name Brand Recognition
    Continuing Education
    Employee Spiffs
    Commission for Retail Sales

    Cons

    Store Management pay isn't good
    Store Management training is non-existent

    Advice to Management

    Train and pay your Store Managers better to lessen turnover of both new and seasoned stylists


  10. "Don’t bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Master Cuts full-time

    Pros

    As a manager I could make my own schedule

    Cons

    Little to no support from upper managment

    Advice to Management

    When your managers are asking for help of any kind, be supportive and present to solve problems


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