Mastercard Business Leader Reviews | Glassdoor

Mastercard Business Leader Reviews

Updated November 14, 2017
117 reviews

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Business Leader

3.7
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Mastercard President and CEO Ajay Banga
Ajay Banga
75 Ratings

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  1. Helpful (1)

    "Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in New York, NY
    Current Employee - Business Leader in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Stupendous base salary and bonus with great career growth prospects. You get a chance to work with some of the smartest payment minds on the planet those who are not only intelligent but down to earth. Great benefits. 401 K out of the world. MC has posted double digit profits every single year since past 15 years that has resulted in out of the line bonus payments. You get a chance to work on innovative products which help the world in a big way.

    Cons

    Need to improve on tech infrastructure. You get a feeling that you are back in 2012. Work can get crazy during peak seasons. Some of the employees are yet to see the PUR headquarters due to the proximity from the city. The company can look to invest some money on shuttles from NYC to PUR, which will be helpful for employees staying in Manhattan but are required to travel to PUR on a daily basis. Needs to re-think about strategical products to remain ahead of the competition. Some teams get extensive travel budgets while others have to plead to get one to accommodate training.


  2. Helpful (2)

    "Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Fast Growing Company with a great future in payments, unlimited growth potential in the market and double digit stock growth.

    Cons

    Too many reorganizations, difficult to grow career if you fall into areas that are reorganizing. Difficulty defining and aligning to priorities.

    Advice to Management

    Support your first level managers. Learn to listen to roadblocks and alleviate them for your people so they can do their job.

  3. Helpful (1)

    "Vice President, Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader (Vice President) in Purchase, NY
    Former Employee - Business Leader (Vice President) in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Many great people that are honest, professional and know their business thoroughly.

    Cons

    Many hidden agendas, too much office politics, strong emphasis on transitioning to millennial company

    Advice to Management

    Sr Execs should honor the personal commitments made to staff.


  4. Helpful (1)

    "Vice President senior business leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Senior Business Leader in Purchase, NY
    Current Employee - Vice President Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Growth oriented. Smart people. Buying vocalink is a start moving into new Payment types. The Purchase office is fantastic place to work.

    Cons

    The culture is very internally focused and needs to move faster to embrace and implement new payment offerings. They also do not embrace remote work force. In the digital age not sure why they need workers in office every day.

    Advice to Management

    Support and embrace a remote workforce policy. No reason in this digital world and with Skype we can not higher and support people who don't work in Purchase or St. Louis.


  5. "Great firm to work in east coast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in New York, NY
    Current Employee - Business Leader in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Salary is good, product development process is faster than transitional financial firms.

    Cons

    Still some way from being a technology company.

    Advice to Management

    We can do more with the talents and rapid test and learn with new product development.


  6. Helpful (9)

    "Coasting on business model"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Great Cafeteria in Purchase, NY. Pay is above market. Bonuses and benefits are really decent. Lots of celebrations and free food and entertainment.

    Cons

    Some of the most inept managers in the industry, self entitled liars who manage up and will retaliate against employees. H.R. is useless and will tow the line to keep their jobs. Upper management is clueless as to what really goes on. There is a duality in what is preached compared to put into practice.

    Advice to Management

    There's a cancer of culture that hides within political correctness that believes it can target and harm others at will. Take heed of what now former employees have left you, follow the complaints and paper trail.


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Strong focus on innovation.

    Cons

    Decisions are sometimes slow, No merit increase Increase tied to job category placement and market

  8. Helpful (6)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Great company benefits and competitive salary

    Cons

    CFO talk about movement within the company but there is really no opportunity for advancement. Too much politics and nepotism, no opportunity to move up in this fraternity like infrastructure.

    Advice to Management

    If you really want movement stop asking good people to apply for jobs within, just move them. What good does it do to ask people to interview for a job, if you didn't see talent you wouldn't have hire them in the first place.


  9. "Great company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Senior Business Leader in Purchase, NY
    Current Employee - Vice President Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Amazing business Model and great product and brand

    Cons

    Finding its ways to innovate and disrupt

    Advice to Management

    Culture to recognize people is questionable


  10. Helpful (10)

    "Don't believe the hype nor accept anything at face value."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    MC is great at marketing it's name so it is a good stop to add to resume. Very competitive benefits. Good bonus but not appropriate distributed.

    Cons

    No pay raises!!! That's right, none. They say they are pay for performance, but they are not. Now that the profit sharing and performance bonus are combined into one it will even be less performance based and more the "chosen few" based. They use the Jack Welch evaluation process of ranking employees and only the top few get the bulk of the money and recognition. All others will be within a couple of percentage points when it comes to bonues. Year end rankings are done usually early Oct and then the year end reviews are written to support those rankings even before the employee provides input. They are very big on "smart moves" which is a lateral with no pay raise. They give more weight to self promoting and social justice than actual business productivity and supporting the customer. If you have strong religious beliefs and openly live/support those beliefs you will not have a productive career nor most likely enjoy working there. I would say it's a good entry-level job to get the name cache but is not a healthy place to make a career. Unfortunately it has taken me 15 years to stop be living the hype. The first 5 years they lived up to the hype but it has been down hill as a work environment the last 10 years which corresponds to the IPO and huge headcount/mgt layer increases.

    Advice to Management

    Stop marketing to yourself and listen to your employees. Learn that holding people accountable does not make you a bad person. Clean house of those that are professional self marketers but at closer review really have not contributed to the bottom line nor to a positive customer experience. Evaluate your organization structure. Currently it is so convoluted that even internally one can't figure out who does what and more importantly who is accountable for what. Especially in the O&T and Product areas it appears be intentially confusing in order to protect those professional self marketers from actually being accountable for productivity.