Mastercard Business Leader Reviews | Glassdoor

Mastercard Business Leader Reviews

Updated April 23, 2017
111 reviews

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Business Leader

3.3
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Mastercard President and CEO Ajay Banga
Ajay Banga
70 Ratings

Employee Reviews

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Pros
  • Great work life balance and office location; company truly cares about employee career development (in 145 reviews)

  • Good labs and healthy work environment (in 44 reviews)

Cons
  • Work life balance need to improve (in 33 reviews)

  • Any negative feedback for senior management considered as immaturity of individual instead of positively receiving feedback for improvisation (in 29 reviews)

More Pros and Cons

  1. "Great firm to work in east coast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in New York, NY
    Current Employee - Business Leader in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Salary is good, product development process is faster than transitional financial firms.

    Cons

    Still some way from being a technology company.

    Advice to Management

    We can do more with the talents and rapid test and learn with new product development.


  2. Helpful (6)

    "Coasting on business model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Great Cafeteria in Purchase, NY. Pay is above market. Bonuses and benefits are really decent. Lots of celebrations and free food and entertainment.

    Cons

    Some of the most inept managers in the industry, self entitled liars who manage up and will retaliate against employees. H.R. is useless and will tow the line to keep their jobs. Upper management is clueless as to what really goes on. There is a duality in what is preached compared to put into practice.

    Advice to Management

    There's a cancer of culture that hides within political correctness that believes it can target and harm others at will. Take heed of what now former employees have left you, follow the complaints and paper trail.


  3. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Strong focus on innovation.

    Cons

    Decisions are sometimes slow, No merit increase Increase tied to job category placement and market


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  5. Helpful (5)

    "Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Great company benefits and competitive salary

    Cons

    CFO talk about movement within the company but there is really no opportunity for advancement. Too much politics and nepotism, no opportunity to move up in this fraternity like infrastructure.

    Advice to Management

    If you really want movement stop asking good people to apply for jobs within, just move them. What good does it do to ask people to interview for a job, if you didn't see talent you wouldn't have hire them in the first place.


  6. "Great company to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Senior Business Leader in Purchase, NY
    Current Employee - Vice President Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Amazing business Model and great product and brand

    Cons

    Finding its ways to innovate and disrupt

    Advice to Management

    Culture to recognize people is questionable


  7. Helpful (8)

    "Don't believe the hype nor accept anything at face value."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    MC is great at marketing it's name so it is a good stop to add to resume. Very competitive benefits. Good bonus but not appropriate distributed.

    Cons

    No pay raises!!! That's right, none. They say they are pay for performance, but they are not. Now that the profit sharing and performance bonus are combined into one it will even be less performance based and more the "chosen few" based. They use the Jack Welch evaluation process of ranking employees and only the top few get the bulk of the money and recognition. All others will be within a couple of percentage points when it comes to bonues. Year end rankings are done usually early Oct and then the year end reviews are written to support those rankings even before the employee provides input. They are very big on "smart moves" which is a lateral with no pay raise. They give more weight to self promoting and social justice than actual business productivity and supporting the customer. If you have strong religious beliefs and openly live/support those beliefs you will not have a productive career nor most likely enjoy working there. I would say it's a good entry-level job to get the name cache but is not a healthy place to make a career. Unfortunately it has taken me 15 years to stop be living the hype. The first 5 years they lived up to the hype but it has been down hill as a work environment the last 10 years which corresponds to the IPO and huge headcount/mgt layer increases.

    Advice to Management

    Stop marketing to yourself and listen to your employees. Learn that holding people accountable does not make you a bad person. Clean house of those that are professional self marketers but at closer review really have not contributed to the bottom line nor to a positive customer experience. Evaluate your organization structure. Currently it is so convoluted that even internally one can't figure out who does what and more importantly who is accountable for what. Especially in the O&T and Product areas it appears be intentially confusing in order to protect those professional self marketers from actually being accountable for productivity.


  8. Helpful (10)

    "Business Leader"

    Star Star Star Star Star
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Nice HQ facilities and amenities. Located in beautiful Purchase, NY. Great pay and benefits. Interesting people to work with and diversity is prevalent.

    Cons

    Only the selected few are successful at MC. Org. structure has too many layers of middle management (SBLs and Group Heads) who are out of touch with the needs and issues of the company. Processes and systems are very backward, and it takes forever to get anything done. Too much politics and favoritism - it appears a core group of people are recycled or moved around and giving opportunities to advance their career. The culture is one of fear and retaliation resulting in a complacent attitude and fear of making changes or improvements. The company is constantly laying off and reorganizing without any future goal in mind. This creates a culture of chaos and constant upheaval not to mention the low moral it creates among the employees. Fire drill demands and unrealistic workloads are an everyday occurrence. Oh I can go on... but I'll stop here.

    Advice to Management

    Stop the blatant favoritism and create a culture of professionalism and fairness. Give everyone a chance.


  9. Helpful (11)

    "Long Term Incentive Plan is a trap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Chesterfield, MO
    Current Employee - Business Leader in Chesterfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard (More than 8 years)

    Pros

    Nothing good any longer here

    Cons

    Long Term Incentive is a trap that many fall for. You will never get any stocks because they will eliminate your job before those are vested. One of my previous manager was a workaholic who earned good chunk, but they moved his position to Pune. Management that is managing Pune does lot of favors to their friends and family in Pune.

    Advice to Management

    Do not let good talent leave company. Create a panel to make job elimination decisions.


  10. Helpful (4)

    "MasterCard at Crossroads"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Saint Louis, MO
    Former Employee - Business Leader in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard (More than 8 years)

    Pros

    Innovation is encouraged. Thoughtful risk taking accepted at lower levels of the organization. Well paid.

    Cons

    Too many fiefdoms thrashing against each other for attention and funding. Emphasis on pushing work & jobs out of US

    Advice to Management

    Political infighting crushing morale and driving away talent


  11. Helpful (7)

    "Business Leader / Senior Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader/Senior Director in Miami, FL
    Current Employee - Business Leader/Senior Director in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Benefits are great. Salary levels are fair. Been at Masercard close to 5 years now. This company used to be great to work for, but has slowly changed its working environment and culture for the worse.

    Cons

    Constant changes in process without really understanding whether the change drives efficiency. Management used to lead with a clear vision, value employees and an foster a pleasant, productive environment. It feels like all new leadership hired for the last 1-2 years is well-focused, but has a leadership approach that comes across as very dictatorial, lead by fear way, and for the most part extremely inefficient. Employees are squeezed year by year with more and more demands. This used to be a company that prides itself on work-life balance. Surely 3-6 years ago, it provided its employees with that great balance, but my work-life balance has slowly but surely diminished over the last 1-2 years. I spend more and more hours in the office lately working on demands that are non-constructive. Over the last year, I've had to give up my gym time, time with my family and even work during my paid time off.

    What happened, Mastercard? Where did your values go???