Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated May 19, 2017
113 reviews

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3.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
70 Ratings

113 Employee Reviews

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  1. Helpful (5)

    "No room for advancement, poor compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Everyone loves the CEO, he is very focused on diversity and making the world a better place.

    Cons

    The company doesn't give raises every year (cost of living) so basically you earn less every year because of inflation. Very small stock awards even for good performers at VP level. You need to be SVP or higher for good comp, and there aren't many of those jobs.

    Advice to Management

    Compensate your employees well. We're doing a great job and the company performs well. Please at least increase our salaries annually in keeping with the cost of living. Thanks.


  2. "Sr. Systems Administrator\Project Coordinator"

    Star Star Star Star Star
    Current Employee - Systems Administrator in Creve Coeur, MO
    Current Employee - Systems Administrator in Creve Coeur, MO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Great people to work with and the ability to learn a little of everything

    Cons

    Better Communication and team players

    Advice to Management

    Would rather not say


  3. Helpful (2)

    "Great Company, Some leaders immature under pressure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in O'Fallon, MO
    Current Employee - Anonymous Employee in O'Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Tons of amenities, fabulous peer collaboration, supportive peer to peer learning environment, flexible work opportunities. Great interactive training videos to help learn company policies. They are a nice break from the hectic day to day duties. Company is growing and constantly adding jobs. My current position isn't ideal, but I can see several roles to move into when the time is right. It will allow me to stay at a great company at another capacity that is aligned with my career goals.

    Cons

    There are some business leaders that do not deal well with adversity. It brings the morale down in a department where most people are happy and eager to collaborate. Some managers are virtually unapproachable on a bad day which happens frequently. Its a bad reflection on an otherwise great company. Not too keen on the GBSC ticket program. People processing the tickets are up against such a tight deadline that they want to resolve the ticket, but not necessarily resolve it with the right information. This causes the tickets to get resubmitted and become fires.

    Advice to Management

    The company is great with training videos and seminars I think it should be required that business leaders take stress management training to help them appropriately channel their emotions when things aren't running smoothly. The company is growing. The stress is only going to get worse. Dig a little deeper into the GBSC ticket program. Its a good premise, but proper weight needs to be given based on the complexity of the issue not a cookie cutter time for all tickets.


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  5. Helpful (2)

    "Company has changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in O'Fallon, MO
    Current Employee - Vice President in O'Fallon, MO
    Doesn't Recommend
    Positive Outlook

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Great benefits, great pay, flexible work schedule, telecommuting, stock, bonuses, profit sharing, 401K match is 125%

    Cons

    Culture has changed drastically in the last 8 years. Seniority is no longer relevant. Diversity is preached but remains an issue


  6. Helpful (4)

    "Senior Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    • Growing industry
    • Work-life balance (for some departments)
    • Opportunities to move across functions within the company
    • Cool innovative products and solutions

    Cons

    • A lot of bureaucracy and politics. You have to "rub" shoulders with the right people to get ahead.
    • Underpaid across all functions, especially tech... It brands itself as a technology company but doesn't pay like one.
    • Risk averse. The company needs to take on more risks if it wants to become the leader in payments.
    • Management needs to become more accountable and make more decisions instead of depending on their subordinates.

    Advice to Management

    Get rid of the dinosaurs, both in Management and non-management roles, so you can move to the next level. Pay accordingly to keep and attract new talent. You can't compete with Silicon Valley, so don't compare yourself to one.


  7. Helpful (4)

    "My overview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Purchase, NY
    Current Employee - Vice President in Purchase, NY
    Recommends
    Positive Outlook

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Technology driven in growth sector

    Cons

    Lacks diversity in senior management


  8. Helpful (1)

    "Fast Paced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Quickly moving environment with the latest technology.

    Cons

    Lots of politics and pressure. Dates are are everything with no business reason.

    Advice to Management

    Dates with no business reason do not motivate.


  9. Helpful (6)

    "3 out of 5 for several reasons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Leader in Purchase, NY
    Current Employee - Product Leader in Purchase, NY
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Work/life balance is highly dependent upon your direct manager. Some departments allow it on a very regular basis; other groups make it seem like you are asking the world for taking a work from home day.

    401K plan, medical benefits, vacation days, paid leave - all of these things are pretty top notch. Very nice incentives to want to work for a company that has these in place. Previously had profit sharing on top of yearly bonus, but those have since been collapsed into one rate.

    Volunteer days has also increased to 4 per year. MasterCard is a great place in terms of philanthropic vision and participation.

    Campus: Onsite gym facilities, onsite cafeteria, ample parking, close to White Plains for when you need to run out on lunch break.

    CEO has the company's best interest in mind, overall. Employees generally seem excited and motivated working for someone like him. We just need to get everyone on the same page in terms of his vision and plans for the future.

    Cons

    New office layout - some may consider this as a Pro, if you are perhaps a millennial and want to constantly be in contact with co-workers. However there is no sense of privacy; an entire lack of space for your work; volume is always at a high level and you have to sometimes wait for a 'phone booth' room to have a quiet/private conversation or just concentrate in general. It seems MasterCard wants to follow suit in this Technology Hub type of working environment, but not all of the jobs/teams here really work best in this environment.

    Work life balance - as mentioned in the Pros section, highly depends on who your manager is, and who their managers are. This should be accepted on a company wide basis and it truly is not.

    The attempt at a more diverse culture sometimes leads to wrong hires just to meet some quota that business units have in mind.

    MasterCard always prides itself on promoting from within; lateral moves within a department or between departments; however this happens less than expected. More external hires are getting roles that they are not as qualified for. Favoritism comes into play as well on some teams, which seems to be a bit juvenile. Professionals at the manager level should leave their personal feelings about their employees at the door.

    There's a sense of bureaucracy, again, depending on the management you fall under. It doesn't seem that upper management fully grasps the work that their employees take on. It's a bit of a double edged sword for the most part.

    Most available positions/opportunities are at a Business Leader level and above. It's also been said that you aren't allowed to 'skip' a level even if you feel you are qualified for a position that is posted. it's more of a diamond schematic than a pyramid schematic.

    Advice to Management

    More transparency between management and their inferiors, without treating them like inferiors. Managers should be leaders. They should give credit vs. taking credit. They should inspire enthusiasm, and consider speaking in terms of 'we' instead of 'I'. They should positively speaking push their workers and ask questions, not demand answers on why things don't get done.


  10. Helpful (5)

    "Analyst"

    Star Star Star Star Star
    Current Employee - Analyst in O'Fallon, MO
    Current Employee - Analyst in O'Fallon, MO
    Doesn't Recommend

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    good work/life balance, 401K, bonus

    Cons

    MasterCard claims to be a "tech" company, yet the upper management have a very traditional mindset on the usage of laptops. They automatically assume employees are browsing the internet when many of us are using it as an efficient way to takes notes during meetings. Some employees tend to be very petty and can't seem to mind their own business.


  11. Helpful (2)

    "Steadily Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Committed to work force diversity
    Aggressively exploring new technologies, making for an invigorating work environment
    Good benefits

    Cons

    Although improving, there are still significant knowledge silos.
    IT management often has a poor understanding of technology.
    Offshoring more for saving money than for finding the best talent.

    Advice to Management

    MasterCard is a global company and it makes sense to have employees all over the world. However there have been serious issues with offshore contracting services in IT. Although the stated goal is to find the best talent, often it's the cheapest talent and quality suffers. Costs are also increased because IT systems often have to be rewritten by employees.

    Hiring offshore resources without allowing their skills to be vetted by qualified employee IT resources is a mistake.


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