Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated March 18, 2017
102 reviews

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2.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
50 Ratings

102 Employee Reviews

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Pros
Cons
  • Work life balance need to improve (in 33 reviews)

  • Most departments work in silos and senior management does not respond very positively to requests/ suggestions (in 28 reviews)

More Pros and Cons

  1. Helpful (3)

    "Coasting on business model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Great Cafeteria in Purchase, NY. Pay is above market. Bonuses and benefits are really decent. Lots of celebrations and free food and entertainment.

    Cons

    Some of the most inept managers in the industry, self entitled liars who manage up and will retaliate against employees. H.R. is useless and will tow the line to keep their jobs. Upper management is clueless as to what really goes on. There is a duality in what is preached compared to put into practice.

    Advice to Management

    There's a cancer of culture that hides within political correctness that believes it can target and harm others at will. Take heed of what now former employees have left you, follow the complaints and paper trail.


  2. Helpful (6)

    "time to look for another equity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SBL in Purchase, NY
    Current Employee - SBL in Purchase, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    It was a nice business model, but Visa's strategy is destroying MC revenue faster than MC can innovate (which hasn't driven any revenue yet)

    Cons

    MC invests in political animals rather than people who deliver results. Poor people/performance management culture. There are different expectations for employees based on what box they tick.

    Strategically, MC bet on Citi, who's alumni are all political types. Visa bet on JPMC -> who's alumni went on to run other banks. Oops, all your friends left the industry, and Visa's friends run all banking.

    Advice to Management

    At what point do you realize the business is on fire, and promotions based on sucking up don't pay the bills?


  3. Helpful (5)

    "Buyer Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in O'Fallon, MO
    Current Employee - Senior Accountant in O'Fallon, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Exposure to global environment
    Excellent Benefits

    Cons

    Advancement opportunities and career develop are strong selling points during the interview process. In reality if your not a close friend or relative expect your advancement prospects to be limited. Job opportunities are not posted for everyone to apply. It is a very closed restrictive culture.


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  5. Helpful (2)

    "Architect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in O'Fallon, MO
    Current Employee - Architect in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Pay is competitive, good 401k

    Cons

    Work-life balance is challenged, very political inside & out, 3rd world management style. Supports extreme-left causes/ventures, lately George Soros.

    Advice to Management

    Figure out how to keep Good talent within the company, with opportunities to grow


  6. Helpful (1)

    "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Senior Bus Leader in New York, NY
    Former Employee - Vice President, Senior Bus Leader in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    pay is good, that is true

    Cons

    as said by others "out with the old"


  7. Helpful (1)

    "Business Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Excellent benefits, nice offices, pleasant co-workers

    Cons

    poor management, too much emphasis on diversity

    Advice to Management

    listen to what the employees are telling their supervisors and get better training for the managers


  8. Helpful (4)

    "Great money not so great environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in O'Fallon, MO
    Former Employee - Engineer in O'Fallon, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great Salary and Benefits, Lots of great technology to works on. Money to spend on technology often not a blocker. Some of the hardest working and smartest people in IT to work with.

    Cons

    Lack of real leadership. A lot of managers not many leaders. A lot of politics and not a lot of accountability. MasterCard is an IT Company but many of the Managers lack any experience, vision, concepts or understanding of managing technology. MasterCard management tends to jump on the band wagon on technology and rarely seems to lead. The management has a way of making the engineers and employees feel like they are just cannon fodder.

    Advice to Management

    You need real accountability! You make it far too easy to hide and gloss over when bad decisions have been made. Off shore cheap labor can't fix your lack of operational efficiency and lack of commitment to actually taking the right steps to be operationally efficient.


  9. Helpful (6)

    "Don't believe the hype nor accept anything at face value."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    MC is great at marketing it's name so it is a good stop to add to resume. Very competitive benefits. Good bonus but not appropriate distributed.

    Cons

    No pay raises!!! That's right, none. They say they are pay for performance, but they are not. Now that the profit sharing and performance bonus are combined into one it will even be less performance based and more the "chosen few" based. They use the Jack Welch evaluation process of ranking employees and only the top few get the bulk of the money and recognition. All others will be within a couple of percentage points when it comes to bonues. Year end rankings are done usually early Oct and then the year end reviews are written to support those rankings even before the employee provides input. They are very big on "smart moves" which is a lateral with no pay raise. They give more weight to self promoting and social justice than actual business productivity and supporting the customer. If you have strong religious beliefs and openly live/support those beliefs you will not have a productive career nor most likely enjoy working there. I would say it's a good entry-level job to get the name cache but is not a healthy place to make a career. Unfortunately it has taken me 15 years to stop be living the hype. The first 5 years they lived up to the hype but it has been down hill as a work environment the last 10 years which corresponds to the IPO and huge headcount/mgt layer increases.

    Advice to Management

    Stop marketing to yourself and listen to your employees. Learn that holding people accountable does not make you a bad person. Clean house of those that are professional self marketers but at closer review really have not contributed to the bottom line nor to a positive customer experience. Evaluate your organization structure. Currently it is so convoluted that even internally one can't figure out who does what and more importantly who is accountable for what. Especially in the O&T and Product areas it appears be intentially confusing in order to protect those professional self marketers from actually being accountable for productivity.


  10. Helpful (10)

    "Business Leader"

    Star Star Star Star Star
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Nice HQ facilities and amenities. Located in beautiful Purchase, NY. Great pay and benefits. Interesting people to work with and diversity is prevalent.

    Cons

    Only the selected few are successful at MC. Org. structure has too many layers of middle management (SBLs and Group Heads) who are out of touch with the needs and issues of the company. Processes and systems are very backward, and it takes forever to get anything done. Too much politics and favoritism - it appears a core group of people are recycled or moved around and giving opportunities to advance their career. The culture is one of fear and retaliation resulting in a complacent attitude and fear of making changes or improvements. The company is constantly laying off and reorganizing without any future goal in mind. This creates a culture of chaos and constant upheaval not to mention the low moral it creates among the employees. Fire drill demands and unrealistic workloads are an everyday occurrence. Oh I can go on... but I'll stop here.

    Advice to Management

    Stop the blatant favoritism and create a culture of professionalism and fairness. Give everyone a chance.


  11. Helpful (9)

    "Long Term Incentive Plan is a trap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Chesterfield, MO
    Current Employee - Business Leader in Chesterfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard (More than 8 years)

    Pros

    Nothing good any longer here

    Cons

    Long Term Incentive is a trap that many fall for. You will never get any stocks because they will eliminate your job before those are vested. One of my previous manager was a workaholic who earned good chunk, but they moved his position to Pune. Management that is managing Pune does lot of favors to their friends and family in Pune.

    Advice to Management

    Do not let good talent leave company. Create a panel to make job elimination decisions.



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