Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated October 10, 2017
114 reviews

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Mastercard President and CEO Ajay Banga
Ajay Banga
55 Ratings

114 Employee Reviews

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Pros
Cons
  • Work life balance can be a challenge (in 39 reviews)

  • Communication from senior management regarding changes to company structure aren't always timely, or the information changes every few months (in 31 reviews)

More Pros and Cons

  1. Helpful (2)

    "A company culture at odds with it's values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Consultant
    Former Employee - Senior Technical Consultant
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Development and growth opportunities, truly global company with more opportunities for those who want to see the world, a CEO with his head on right, and the new President of Ops & Technology is a man of vision. The people are mostly excellent individuals, but some in the United States resent their global counterparts. 5 days of paid time to volunteer in your community! They preach diversity and inclusion, and for those willing to go above and beyond, countless opportunities to get involved in something you enjoy and make a difference. Total compensation package is very solid but base salary is lower than market. Most lines of business are open to ideas. The technology hubs in Saint Louis has a reputation in the area for being a sweat shop.

    Cons

    Work-Life balance is a problem, exagerated depending on the organization or line of business. Avoid Operations or project management work if you want to work less than 60 hours a week. The culture is at odds with itself, with cumbersome and frustrating processes and politics. Some senior and VP management have a style of compliance (my way or the highway) and do not want questions or input, and they make bad decisions at conflict with official Corporate strategy. There is a culture of blame when something goes wrong, and people are busy protecting themselves rather than solutions.

    Advice to Management

    practice what Ajay and Ed preach.


  2. Helpful (2)

    "Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Fast Growing Company with a great future in payments, unlimited growth potential in the market and double digit stock growth.

    Cons

    Too many reorganizations, difficult to grow career if you fall into areas that are reorganizing. Difficulty defining and aligning to priorities.

    Advice to Management

    Support your first level managers. Learn to listen to roadblocks and alleviate them for your people so they can do their job.

  3. Helpful (6)

    "Can fire you anytime without any reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Saint Louis, MO
    Current Employee - Senior Software Developer in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    in office Cafe food is good

    Cons

    People with poor technical background are in upper management tech positions. They can fire you without any reason or just because they don't like you as a person.

    Advice to Management

    I worked as contractor and completed tasks on time and team provided positive feedback. We had project planing meeting and created tasks for next 4 months. Progress on tasks were going well and things were on time in some tasks ahead of time. After working for months smoothly I got call that I was fired without telling me any reason. What I guess is that upper management has no idea what developers are working on or may be they just hate you as a person, can be any reason.


  4. Helpful (4)

    "Technical Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Saint Louis, MO
    Current Employee - Technical Consultant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Great benefits, good work-life balance, and flexible remote work opportunities if your manager is ok with it.

    Cons

    Tech is a nightmare to work in here, especially if you are trying to innovate. The culture and workflows of technical systems/processes themselves highly incentivize micromanagement. Simply put, it's hard to do a good job, because the correct employee empowerment, tools, and acceptance of ideas from engineers across all ranges of disciplines and experiences simply do not exist at Mastercard. Seldom do I encounter technical limitations, but politics very often grind projects to a halt for months or even years. Also, a vast majority of management does not come from a technical background, so vision is more derived from buzzwords than an understanding of techical value and desired results; precision is lacking when it comes to steering technical goals.

    If you like to coast doing the status quo with a decent salary, Mastercard may not be a bad choice. But if you want to innovate, try new things, and be excited by what you're building in your day to day job, look elsewhere.

    Advice to Management

    Trust and empower your employees! Innovation comes from all having the ability to experiment!


  5. Helpful (8)

    "Ok work, high schooler culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in O Fallon, MO
    Former Employee - Software Engineer in O Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Work from home option
    Pretty good annual bonus
    Pretty good 401k matching
    Plenty of vacation time
    Most teammates were good to work with, both the experienced and newer people.

    Cons

    There is a lot of immaturity. Examples include communication emails that try to joke but are just nonsense. Another is an online forum where employees submit questions where the serious ones are ignored while the playful ones are answered with an equally useless answer.

    Culture is one where favorites get the promotions and recognition regardless of actual work accomplished compared to teammates.

    Says it's a technology company. While there are some efforts to become one, it's not even close when compared to the true tech companies.

    Other than the annual bonus payout, there really is no incentive during review time (little to no raises, rewards come in form of restricted stock that has no value unless you stay employed there for 3 more years).

    Compensation is behind other tech companies.

    Health insurance benefits are the worst I've had compared to other companies I've worked at.

    Advice to Management

    Remove barriers and unnecessary processes if you want to be a fast moving tech company.

    Give employees the tools they need to do their job without waiting months for approval.

    Recognize all of your good employees.

    Stop renaming your management roles to new titles to make the roles sound more important.


  6. Helpful (3)

    "Resume builder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sr. Project Manager in O'Fallon, MO
    Former Employee - Sr. Project Manager in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Technology. Challenge. Better than average salary structures. Other Fortune 100 companies look to benefit from the experiences a lengthy tenure at MasterCard brings.

    Cons

    The culture changed significantly after becoming a publically traded company. MasterCard now resembles any other corporate entity; it's lost its sense of fellowship, teamwork and identity. It's been a stressful, but rewarding culture in the past; however, more recently it's become especially cut-throat and overly competitive.

    Office dwelling management, VPs (Sr. Business Leaders) and above, are very difficult to trust - they value their bonus structure more than their employees or commitments.

    Be careful, not all departments are created alike. Some are pure meat grinders with little or no work/life balance.

    Advice to Management

    Look in the mirror and reflect:
    1. Am I the person I aspired to be as a child?
    2. What are my motivators and why do I work at MasterCard?
    3. Whom do I serve - the betterment of the corporation and my team, or myself?


  7. Helpful (2)

    "Constant org changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Decent salary and bonus. Opportunities to move within the organization and have roles abroad. Reasonable commute if you live in Westchester or Connecticut. Flexibility to work remote although no company policy, it is at each managers discretion.

    Cons

    Organization is constantly changing and constant sense of waiting for the rug to be pulled out from underneath. Lack of communication from Senior leadership down. When concerns are raised in people surveys, there does not appear to be any action to address it, just lip service. Very political environment.

    Advice to Management

    Hire more junior people to shoulder administrative work who can also learn and grow with the organization. Make org changes thoughtfully and communicate a plan and impact with the change (and limit how often this happens). Address company morale - it won't improve by ignoring it.

  8. Helpful (1)

    "Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Great benefits. Talented employees

    Cons

    Frequent rounds of layoffs at all levels

    Advice to Management

    Use inside talent instead of just hiring from outside


  9. Helpful (2)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The work is interesting and valuable with enough change to keep a challenge. Over the course of the years, I met many great and supportive coworkers.

    Cons

    The management staff is extremely poor; many are just plain simple bullies with no true idea of how to manage resources. Upper management and HR do nothing to change the culture as they have grown up within and are often the same. Even when Conplaints are filed - No actions occur except the people who make the complaint are put on a list as being difficult and possibilities for layoff.

    Advice to Management

    Really look at the management structures and individuals - productivity would improve if the workforce resources were able to work and not worry about protecting themselves from bullies.


  10. Helpful (9)

    "Coasting on business model"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Great Cafeteria in Purchase, NY. Pay is above market. Bonuses and benefits are really decent. Lots of celebrations and free food and entertainment.

    Cons

    Some of the most inept managers in the industry, self entitled liars who manage up and will retaliate against employees. H.R. is useless and will tow the line to keep their jobs. Upper management is clueless as to what really goes on. There is a duality in what is preached compared to put into practice.

    Advice to Management

    There's a cancer of culture that hides within political correctness that believes it can target and harm others at will. Take heed of what now former employees have left you, follow the complaints and paper trail.


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