Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated May 26, 2017
204 reviews

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3.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
118 Ratings

204 Employee Reviews

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Pros
Cons
  • Work life balance need to improve (in 34 reviews)

  • Most departments work in silos and senior management does not respond very positively to requests/ suggestions (in 27 reviews)

More Pros and Cons

  1. "Bureaucratic behavior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Access to senior management
    Diverse culture
    Work life balance

    Cons

    Career growth is a big problem in the company

    Advice to Management

    It's a great company to work at if you are at a senior level position. People are great, you have the access to approach the senior management. Diverse culture!!!


  2. "Mastercard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Purchase, NY
    Former Employee - Director in Purchase, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mastercard (More than 10 years)

    Pros

    Salary, Benefits, Growth Opportunity, Flexible Work Schedules (manager dependent)

    Cons

    Culture does not match stated HR desired culture
    Have/Have not Culture
    Unhealthy focus on youth, disrespect for employees over 45
    Lack of loyalty

    Advice to Management

    Your lack of loyalty will eventually come back to you


  3. Helpful (12)

    "Great company rife with Bullies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Purchase, NY
    Former Employee - Vice President in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Wonderful brand with solid products. Global presence and smart talent. Working with many types of financial institutions is a privilege and a great way to grow your business acumen.

    Cons

    For whatever reason the people who hold the power are not nice individuals. They make it a point to sully peoples reputations, damage their career advancement and generally make life miserable if they so choose. HR knows and does nothing to address it. The performance management practices target individuals they no longer want to be part of the organization systematically weeding out tenured and older employees. Bad interpersonal behavior, gossiping, maligning and demeaning commentary by middle managers is commonplace. Good rule of thumb is trust no one. That said, if you are part of the clique and the "in" crowd your star and fortunes will rise. It is really all in who you know.

    Advice to Management

    Weed out the bad apples and reward honesty, collaboration and team spirit and quit advancing those people who are harming your franchise. Pay attention.


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  5. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Strong focus on innovation.

    Cons

    Decisions are sometimes slow, No merit increase Increase tied to job category placement and market


  6. Helpful (5)

    "No room for advancement, poor compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Everyone loves the CEO, he is very focused on diversity and making the world a better place.

    Cons

    The company doesn't give raises every year (cost of living) so basically you earn less every year because of inflation. Very small stock awards even for good performers at VP level. You need to be SVP or higher for good comp, and there aren't many of those jobs.

    Advice to Management

    Compensate your employees well. We're doing a great job and the company performs well. Please at least increase our salaries annually in keeping with the cost of living. Thanks.


  7. Helpful (4)

    "Product Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Experienced Level in O Fallon, MO
    Former Employee - Experienced Level in O Fallon, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Great Benefits, Flexible wfh

    Cons

    Management is greatly lacking leadership and people skills. Advisors side of company is very political and turnover is crazy. Also, since Ajay became CEO many jobs have gone overseas.

    Advice to Management

    Hire and promote people with leadership skills, build people management skills. Great employees leave when poor leaders are in place.


  8. "Sr. Systems Administrator\Project Coordinator"

    Star Star Star Star Star
    Current Employee - Systems Administrator in Creve Coeur, MO
    Current Employee - Systems Administrator in Creve Coeur, MO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Great people to work with and the ability to learn a little of everything

    Cons

    Better Communication and team players

    Advice to Management

    Would rather not say


  9. Helpful (5)

    "Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Great company benefits and competitive salary

    Cons

    CFO talk about movement within the company but there is really no opportunity for advancement. Too much politics and nepotism, no opportunity to move up in this fraternity like infrastructure.

    Advice to Management

    If you really want movement stop asking good people to apply for jobs within, just move them. What good does it do to ask people to interview for a job, if you didn't see talent you wouldn't have hire them in the first place.


  10. Helpful (3)

    "Associate Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Analyst in Purchase, NY
    Former Employee - Associate Analyst in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Flexible WFH options, people are genuinely kind and care about your work life balance

    Cons

    Don't know how to utilize young talent and keep them in the company, no sense of direction or purpose within the marketing organization especially since the business model doesn't directly tie marketing to revenue

    Advice to Management

    Figure out how to keep young talent within the company and give them opportunities to grow


  11. Helpful (1)

    "Trying Hard, but Still To Bureaucratic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in O'Fallon, MO
    Former Intern - Intern in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard as an intern (Less than a year)

    Pros

    -The actual product developed by the company is excellent and they are providing a fundamental service to promote the cashless economy.
    -The people are very nice and very helpful.
    -Very good work-life balance, at least for an intern.
    -Given a lot of autonomy right of the bat as an intern.

    Cons

    -Way too bureaucratic.
    -Too much of a non-maker culture. There are too many platforms that are mocked up by "software engineers" in Missouri and then outsourced to Pune. It is difficult to justify employing so many people in the O'Fallon office if they aren't building enough technology.
    -Too much of a focus of using enterprise out-of-the-box software and not enough building stuff on our own. If the company is focused on financial well-being, it would build more of its stuff on its own.

    Advice to Management

    Do more to streamline processes to reduce bureaucracy. While bureaucracy exists at many locations, there are many software development paradigms that focus on reducing said bureaucracy.


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