Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated November 16, 2017
51 reviews

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Mastercard President and CEO Ajay Banga
Ajay Banga
26 Ratings

51 Employee Reviews

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Pros
Cons
  • Work life balance can be a challenge (in 40 reviews)

  • Communication from senior management regarding changes to company structure aren't always timely, or the information changes every few months (in 33 reviews)

More Pros and Cons

  1. Helpful (5)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fair salary
    Well known company and brand
    Profitable company, but at a cost

    Cons

    Heavy outsourcing
    Prefer mediocrity at cheaper cost
    Decline in benefits since going public on the stock market
    Very conservative with innovation
    For a small company, the bureaucracy of a very large company

    Advice to Management

    Lose the over-accounting that prevents innovation due to unrealistic goals that force tracking to estimates instead of tracking to realistic numbers.

    Still very much a buddy system in management, tough job market plus fewer opportunities in the St. Louis, MO market tend to breed favoritism


  2. Helpful (4)

    "business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst in Saint Louis, MO
    Former Contractor - Business Analyst in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard as a contractor

    Pros

    nice people, work life balance, lots of various aspects to be familiar with but no real learning .

    Cons

    hell lot of crappy work and they fire you with no notice.

    Advice to Management

    worst experience in term of work culture and ethics.

  3. Helpful (2)

    "Stagnant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in O'Fallon, MO
    Current Employee - Business Analyst in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Company is well positioned to succeed in the future. Good branding and well known.

    Cons

    Compensation is below other firms in the financial services field. Not a lot of opportunity to move up or get promoted. Most of middle management are fairly old and unambitious who are content doing the minimum amount of work required to keep their 9-5 job. Management's attempt to make the workplace more "fun" and lively" is adding a pool table that almost no one uses. Many of the younger and more creative employees seem to be snatched up by competitors such as Visa.


  4. "Human resources in New York disinterested and self absorbed"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peers and good opportunity to interact with people all over the world.

    Cons

    Apparently the people who handle the benfits to surviving family members are not motived to help. Comments like "there is no time frame for when we have to send you this paperwork" this being said after two romises to send such paperwork and then no clear reason why she didnt send it!

    Advice to Management

    Hold your people accountable for reasonable time frames to complete normal procedures. When someone dies, a packet goes out with the forms the beneficiaries need to proceed. Pretty clear, should have a process in place.


  5. Helpful (11)

    "There is no company that treats its employees worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to Management

    Ask MC President Ajay Banga to sit next to construction area.


  6. Helpful (3)

    "Depressing Place of Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst in O'Fallon, MO
    Former Contractor - Business Analyst in O'Fallon, MO
    Doesn't Recommend
    No opinion of CEO

    I worked at Mastercard as a contractor (More than 3 years)

    Pros

    There are plenty of pros if you are a "green badge" employee, like good pay, benefits, modern facilities, and team outings. These only applies to a minority of the staff as most people are "red badge" contractors.

    Cons

    "Red badge" contractors make up the bulk of the workforce, and they are treated horribly. During the recession, MasterCard forced annual 10+% pay cuts on consultants. Converting from contractor to employee is extraordinarily difficult.


  7. Helpful (19)

    "Golden Handcuffs.... Not a Real Technology Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Pay is great and the company is located in Westchester which is a great commute for those within 15-20 minutes of the location. Lot of great people that work at MC.

    Cons

    Leadership is based on ensuring you sit well with the CEO.. if not... you're out. Lots of miserable people. No opportunity for growth especially for minorities... horrible bosses which is encouraged by CEO... Company has invested funds into getting rid of positions or people that don't meet the current "culture". Employees are encouraged to hire talent that are under 30 to drive culture change driven by the CEO. However the catch is that the new talent get frustrated as there is no room to grow. If they feel you get frustrated (young or seasoned talent), they will eliminate your role. Not very innovative and trying hard to hire talent to make them innovative and eliminate those that have been there for a while.

  8. Helpful (10)

    "Alert: Bogus job postings and damage control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in New York, NY
    Former Employee - Senior Business Leader in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Brand name company and well recognized. Staff are very good. Salary and benefits good.....however.....

    Cons

    Mastercard must be worried. This video they made (above) is clearly trying to control the bad press about all their recent firings. There are many people finally speaking out about their age discrimination firings in the US and abroad.
    They are posting bogus jobs at locations (like Belgium) to give the impression that the office is still relevant when everyone internally knows all the jobs are going (or gone) to London and regions and the office is being closed in a few years. I know for a fact that internal HR people create bogus postings about how great the company is, on sites like Glassdoor to counteract the negative ones. HR and reviews are used as managers to get back at employees or get rid of employees. It is a great set up.

    Advice to Management

    Keep up the facade and damage control because the law suits are right behind you.


  9. Helpful (11)

    "Smoke and Mirrors !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Consultant in Saint Louis, MO
    Current Employee - Managing Consultant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Great for graduate or intern to have on resume. Great Brand name and recognition. Good salaries, working environment, and colleagues.

    Cons

    The company is trying to make itself into a technology company but this is ridiculous.
    The top brass run around spinning their story. The top executives are 'real innovators', mainly lawyers, accountants or ex Citibank cronies.....there's a success. That tells you enough!

    They have fired or laid off so many experienced quality professionals in the US and abroad with the goal of replacing these people with younger cheaper staff. It is very short sited.
    It is hard to believe they have not been charged with discriminatory practices in the people they fire, mainly female employees and also people 40 and over or close to pension. That's US labor laws!
    They post many non-existing jobs. I heard from European colleagues that the jobs do not exist and are never filled. The HQ in Belgium is being moved to London and regions but no one will admit this. I heard the plan is 5-10 years. They make jokes that the President, Javier Perez, must be a ghost because no one ever sees him!

    The company does not embrace anyone who does not tow the line and managers at senior level have complete autonomy to get rid of anyone they do not like for any reason. They are fully protected by the HR police or should we rename them the 'firing squad'.

    Since the new CEO and his EGO moved in several years ago, all the nice amenities of the company slowly disappeared.

    Advice to Management

    Is there enough room in the building for Mr Banga and his Ego!


  10. Helpful (9)

    "No, not a positive experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mastercard full-time

    Pros

    Interesting projects and innovation going on in some groups

    Cons

    Wow so disappointing and so far from my expectation. With 15 years of success in payments industry I don't think I ever felt as u devalued and under utilized as I did during my time at MC. The whole experience was so odd. I've worked for startups and huge co's but the leadership here was really bad (some) with lots of people with very little experience outside of MC, which is so unfortunate be because they don't appreciate varied talents and backgrounds. I noticed high turnover and lots of colleagues looking for other jobs and would notice no one was real, they all spoke like stepford wives about the company like they were worried someone was listening. Just so odd and so not a place I would recommend unless you really get an awesome group and boss, which there were some I encountered

    Advice to Management

    Care about employees


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