Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated October 18, 2017
375 reviews

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4.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
253 Ratings

375 Employee Reviews

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Pros
Cons
  • Work life balance can be a challenge (in 39 reviews)

  • Communication from senior management regarding changes to company structure aren't always timely, or the information changes every few months (in 31 reviews)

More Pros and Cons

  1. Featured Review

    "Enabled to grow and excel inside and out of workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Love that my company cares enough to keep asking as well as providing tools, programs and ways to get ahead. Not just financially but emotionally as well. We have 5 paid days per year to volunteer to any of our favorite charities as well as an expanded pat leave globally...not to mention that #acceptancematters.

    Cons

    Takes a bit of time to learn about other teams and what they do or how you should align with them


  2. "MasterCard is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Saint Louis, MO
    Current Employee - Consultant in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    Most people who work at MasterCard are very technically competent. It is a good place to work in a sense that there are lots of technical professionals who co-operate and contribute to the success of various challenging projects.

    Cons

    System development in MasterCard can be very political. Management can be indifferent to the employee's needs and concerns. Very often, projects are done based on political reasons rather than technical reason. Many times, management gives support to a program only to find out that it does not bear any results. Then projects get cancelled in the middle of implementation.

    Advice to Management

    I think Senior management should pay more attention to their employee. Many times, they seem to have lost touch with what is really important.

  3. "For everything else, there may be something other than MasterCard."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Saint Louis, MO
    Current Employee - Product Analyst in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    There are many opportunities for personal and career development, for example, there are free online courses in banking, emotional intelligence, leadership skills, etc. The health center has a variety of activities for club members as well as non-club members. The cafe has a wide variety of healty options. Telecommuting has really taken hold this year, so there's more opportunities to balance work and family life. The ability to move up is available if you have good management. Industry information is paid for by the company, so there is no reason for not being in the know.

    Cons

    Too much work and not enough people to do it, which translates into early burnout.

    Advice to Management

    Hard working conscientious workers are hard to come by. Please do not use up your good workers by having them work day in and day out. More resources are needed to assist with the workload.


  4. "MasterCard not so bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Purchase, NY
    Current Employee - Director in Purchase, NY
    Recommends
    Approves of CEO

    Pros

    MasterCard has really good benefits and a bonus and profit sharing program that works well. For the most part people are positive, friendly and helpful. The company also focuses quite a bit on professional development of the staff by requiring development courses be a part of each persons performance review process. They also conduct free seminars and invite subject matter experts to speak on common topics of interest such as personal finance. There are opportunities to grow at Mastercard but as with any company you have to make an effort to market your personal brand so that you can be noticed by senior management.

    Cons

    Often there is too much red tape involved in executing good ideas. As a public company the focus is now on the bottom line and less on people.

    Advice to Management

    none


  5. Helpful (1)

    "Compensation is fine...IPO still hurts"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Recommends
    Approves of CEO

    Pros

    Depending upon your management - flex time is available
    Compensation package is good

    Cons

    Senior Management doesn;t "share" the benefits of stock options

    Advice to Management

    There are many of us that really do care and devote many hours to MasterCard...compensation is good but still hard feelings about the IPO


  6. "“Good place to work for”"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    Pros

    Strong managent overall, fair pay, good communication of firm's strategies, came through recession very well

    Cons

    Management of individual teams can be poor. More attention is placed on recruiting strong front office staff, appears to be less selective for backoffice staff.

    Advice to Management

    Incorporate 360 feedback for Director and Mananaging Director promotions process to ensure only managers who can direct and manage teams rather than please their own managers, are promoted.


  7. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    Pros

    Good personal/work life balance
    Positive environment

    Cons

    Very competitive with few opportunities for internal promotion

    Advice to Management

    Better communication on overall company strategy

  8. "My expectations were wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Purchase, NY
    Former Employee - Vice President in Purchase, NY
    Recommends
    No opinion of CEO

    Pros

    When I thought about joining MasterCard, I had reservations. It appeared to be a good place to go if you had decided you wanted to coast along, and do a minimal amount of work. But my interview, and my subsequent job experience proved otherwise.

    MasterCard is full of bright people, who are energetic and know the industry. With rare exception, I was impressed by the people I met, their backgrounds and the competency they brought to the tasks at hand.

    For people who are interested in the payments space, it's a great place to work.

    Cons

    On the other hand, I would say that MasterCard is unnecessarily bureaucratic for an organization of its size. Because of the incentive system and other factors, there's a lot of turf battles, less than needed coordination, and inefficiencies. However, there is a concerted effort (and there has been for many years) to change that.

    The IPO appeared to also change how the business was run--more risk adversion, more of a short term focus, more attention to boosting the daily stock price.

    Advice to Management

    Stop being so risk adverse and allowing HR and Legal to run the business. Create better coordination by revising the incentive structure and individual objectives.


  9. "Great Brand, Good working conditions but difficult environment to get things done"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Leader in Purchase, NY
    Former Employee - Market Leader in Purchase, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Everybody has heard of the company, you don't need to explain what your employer does. And for newbies to the industry, MCW does a great job of orientation and training new employees. The company offers good benefits and pay, though they have been pared significantly for new hires since 2007. The Purchase HQ and grounds are a beautiful place to work, but isolated if you're used to the bustle of Manhattan.

    Cons

    MCW is a remarkably bureaucratic environment and often hard to get things done in timely, efficient manner. For all the talk about acting with a sense of urgency, even a simple project can drag on for months--thanks to the "matrixed" environment, buy-in and consensus is required for just about everything, and is often an excuse for manager and lawyers who don't know anything to stick their fingers into your project. (In fairness, I've been told this is beginning to change under the new CEO who just came in.) But an awful lot of what I did was "meta"-work -- work we had to do to prove to somebody else in the organization why we should be allowed to do our real work our way.

    Advice to Management

    Reducing the number of meetings and strip out the bureaucracy would allow employees to actually get on and do their jobs.


  10. "Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Recommends
    No opinion of CEO

    Pros

    Great work/life balance. Great commute for anyone living in Westchester.

    Cons

    Old management needs to change. Still hanging on to old "country club" culture that will no longer work in today's marketplace.

    Advice to Management

    You need to leverage in-house company talent better. Understand who has what experience and don't simply look at current position. Lots of MC employees have varied and applicable experience which is not being tapped.


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