Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated September 7, 2017
22 reviews

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Mastercard President and CEO Ajay Banga
Ajay Banga
14 Ratings

22 Employee Reviews

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Pros
Cons
  • Some are pure meat grinders with little or no work/life balance (in 37 reviews)

  • Communication from senior management regarding changes to company structure aren't always timely, or the information changes every few months (in 30 reviews)

More Pros and Cons

  1. "A challenging place to advance your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mastercard full-time

    Pros

    Mastercard has a very good company reputation.

    Cons

    There are way too many re-orgs. You don't know who is working on what. People get promoted into positions of authority and they don't know what they are doing. It's hard to advance your career here. You will get pigeon-holed in one role and it is hard to move up or even laterally here. It's not a fun place to work at despite the pool tables, basketball courts, etc. that they've installed. Essentially you come here to see your career die.

    Advice to Management

    Senior management needs to take a hard look at what is happening and make changes.


  2. Helpful (1)

    "Worst organization with full politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    Just politics no work .

    Cons

    I worked with MasterCard for around 3 yrs . First one year was good then actual politics will start .No one allow you to reach hire management.

    Advice to Management

    Don't listen to political people. Use your brain .

  3. Helpful (4)

    "Employer discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    Competitive salary
    Fair Benefits
    Good 401 K

    Cons

    Racist
    Bad management
    Culture and work environment is terrible

    If you file for discrimination they will retaliate and make your life a living hell

    Advice to Management

    Get rid of bad management and follow your own stated values


  4. Helpful (6)

    "Stay far far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Purchase, NY
    Current Employee - Manager in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    There is nothing good about this environment unless you are upper management or c level.

    Cons

    Cut time off mid year without any announcement effective immediately. Low pay, horrible management, no advancement, advertise they have flex work schedule, not true, horrible benefits, stay far away!

    Advice to Management

    Lead by example. Don't waste budget money. Care about employees. Don't pass off someone's work as your own.

    Mastercard Response

    Jul 11, 2017 – Employer Brand Marketing Manager

    Thank you for taking the time to provide your feedback about your experience working at Mastercard. We value the input our employees provide and routinely benchmark our plan and program designs... More


  5. Helpful (6)

    "Good company but lots of politics with managers who have little skills demoralizing junior staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Fun, varied markets, opportunity to learn. You meet and speak to people from different parts of the world getting a lot of experience in the process.

    Cons

    The company preaches career advancement but you hardly see this in practice save for a few connected persons. Diversity is a big problem, again talked about a lot but really poor.

    Advice to Management

    Look around and listen to what staff are saying.


  6. Helpful (4)

    "QA Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Pune (India)
    Current Employee - Leader in Pune (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Good Work life balance,
    Good insurance policy, Most important good leaves and no pressure on minimum working hours

    Cons

    No onsite, Disruptive management decision on employee retention,
    Indians in US (upper management) are racist - No onsite to offshore employees.
    Pathetic HR - all talent retention policies are meant for non-Indian (US folks).
    Higher management never bother to listen real feedback on employee retention and keep enjoying recruitment cycle.

    Advice to Management

    Looks like soon all India HUB oofices will be shut down, if they don't change their mindset to retain employees here, rather than recruiter outer vendor, contractors.


  7. Helpful (1)

    "Not a ggod company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in Pune (India)
    Current Employee - Delivery Manager in Pune (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good salary, Good Brand..thats it

    Cons

    No processes...no respect for employees

    Advice to Management

    Treat your people respectfully

  8. Helpful (2)

    "in mature management for competitive skilled people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Automation Engineer in Pune (India)
    Current Employee - Senior Automation Engineer in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    can not list any. seriously!

    Cons

    in mature,
    behavior toward contingent worker is not good.
    basically a service base company mentality.

    Advice to Management

    guys mature up..


  9. Helpful (6)

    "Business Leader - Poor work/life balance if you are good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good bonus
    Flexible environment
    Average Pay
    Pay is increased when industry increases pay overall
    Great savings plan

    Cons

    Medical expenses are pushed back to employee
    Poor to no cost of living raises year over year
    If you are any good, you literally can expect 60-90 hours a week. Yes I said 90 hours a week for projects for long durations. MasterCard is well known in the industry for working folks to death, breaking up families, etc.. The reason you see some folks saying balance is good while others refer to it as a sweat shop is that if you are good you get worked to death, if you are not you get buried in some mundane task until you leave. The people that last at MasterCard are the ones that stay under the radar.
    Reactive culture vs. proactive. Fire fighting is the norm vs. high quality processes and work.
    They don't use innovative technology in St. Louis
    Getting promoted is based entirely on popularity than work or successes
    I've managed for a while and I've never interviewed an American or anyone local to the St. Louis area. All resources I get are Indian or Chinese and are generally imported from other countries to work here as low cost labor under sweat shop conditions.
    Management is constantly posting positive things about work/life balance on Glassdoor to bring in new talent and have a whole campaign around MasterCard trying to convince employees it is a great place to work.

    Advice to Management

    Take a look at turnover and ask how this is affecting the quality of products, the brands reputation and the bottom line. It's impossible to bring talent into MasterCard that is any good because of our industry reputation. Talented people stay away and we get the leftovers.


  10. Helpful (4)

    "By Name its MasterCard Work Culture and mentality of C-SAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Approves of CEO

    I have been working at Mastercard full-time

    Pros

    Snacks
    Good Work Life balance (When you are on bench)
    Vadodara is a good place(Not for bachelors)

    Cons

    First thing working with C-SAM not MasterCard
    Waste HR department
    TOO much of politics.
    Inefficient Managers
    No Transparency
    Car Parking issue

    Advice to Management

    Take review and of mangers (if not taken) and take some action on it.


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