Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated January 29, 2017
19 reviews

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1.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
13 Ratings

19 Employee Reviews

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Pros
Cons
  • Lean resources so low work life balance (in 33 reviews)

  • Most departments work in silos and senior management does not respond very positively to requests/ suggestions (in 28 reviews)

More Pros and Cons

  1. Helpful (3)

    "Good company but lots of politics with managers who have little skills demoralizing junior staff."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Fun, varied markets, opportunity to learn. You meet and speak to people from different parts of the world getting a lot of experience in the process.

    Cons

    The company preaches career advancement but you hardly see this in practice save for a few connected persons. Diversity is a big problem, again talked about a lot but really poor.

    Advice to Management

    Look around and listen to what staff are saying.


  2. Helpful (1)

    "QA Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Pune (India)
    Current Employee - Leader in Pune (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Good Work life balance,
    Good insurance policy, Most important good leaves and no pressure on minimum working hours

    Cons

    No onsite, Disruptive management decision on employee retention,
    Indians in US (upper management) are racist - No onsite to offshore employees.
    Pathetic HR - all talent retention policies are meant for non-Indian (US folks).
    Higher management never bother to listen real feedback on employee retention and keep enjoying recruitment cycle.

    Advice to Management

    Looks like soon all India HUB oofices will be shut down, if they don't change their mindset to retain employees here, rather than recruiter outer vendor, contractors.


  3. Helpful (1)

    "Not a ggod company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in Pune (India)
    Current Employee - Delivery Manager in Pune (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good salary, Good Brand..thats it

    Cons

    No processes...no respect for employees

    Advice to Management

    Treat your people respectfully


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  5. Helpful (2)

    "in mature management for competitive skilled people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Automation Engineer in Pune (India)
    Current Employee - Senior Automation Engineer in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    can not list any. seriously!

    Cons

    in mature,
    behavior toward contingent worker is not good.
    basically a service base company mentality.

    Advice to Management

    guys mature up..


  6. Helpful (5)

    "Business Leader - Poor work/life balance if you are good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Saint Louis, MO
    Current Employee - Business Leader in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good bonus
    Flexible environment
    Average Pay
    Pay is increased when industry increases pay overall
    Great savings plan

    Cons

    Medical expenses are pushed back to employee
    Poor to no cost of living raises year over year
    If you are any good, you literally can expect 60-90 hours a week. Yes I said 90 hours a week for projects for long durations. MasterCard is well known in the industry for working folks to death, breaking up families, etc.. The reason you see some folks saying balance is good while others refer to it as a sweat shop is that if you are good you get worked to death, if you are not you get buried in some mundane task until you leave. The people that last at MasterCard are the ones that stay under the radar.
    Reactive culture vs. proactive. Fire fighting is the norm vs. high quality processes and work.
    They don't use innovative technology in St. Louis
    Getting promoted is based entirely on popularity than work or successes
    I've managed for a while and I've never interviewed an American or anyone local to the St. Louis area. All resources I get are Indian or Chinese and are generally imported from other countries to work here as low cost labor under sweat shop conditions.
    Management is constantly posting positive things about work/life balance on Glassdoor to bring in new talent and have a whole campaign around MasterCard trying to convince employees it is a great place to work.

    Advice to Management

    Take a look at turnover and ask how this is affecting the quality of products, the brands reputation and the bottom line. It's impossible to bring talent into MasterCard that is any good because of our industry reputation. Talented people stay away and we get the leftovers.


  7. Helpful (4)

    "By Name its MasterCard Work Culture and mentality of C-SAM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Approves of CEO

    I have been working at Mastercard full-time

    Pros

    Snacks
    Good Work Life balance (When you are on bench)
    Vadodara is a good place(Not for bachelors)

    Cons

    First thing working with C-SAM not MasterCard
    Waste HR department
    TOO much of politics.
    Inefficient Managers
    No Transparency
    Car Parking issue

    Advice to Management

    Take review and of mangers (if not taken) and take some action on it.


  8. Helpful (3)

    "Full of politics & like a Fish market (Specifically for Vadodara location)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vadodara (India)
    Current Employee - Anonymous Employee in Vadodara (India)
    Doesn't Recommend
    Negative Outlook

    Pros

    If you are willing to learn then you might get few chance to grow at the same time keeping in mind that you would face lots of barrier for doing extra work, there are lot of people who are in comfort and they will try to let you down when ever some try to do something innovative or new.

    Cons

    Personally doesn't refer anyone to work at MasterCard Vadodara office because here people tendency and mindset is just like cheap guy working in a small company full of politics.

    And if you are good at handling politics then it's a good place to work because manager here at this location only to buttering specially in QA where they are not willing to learn and develop.

    Good company but typically older company culture C-Sam

    Advice to Management

    Please take care of environment it is running day by day especially in QA organization where people doesn't want to learn any thing new.


  9. Helpful (2)

    "Poor people culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    - Pay is fairly competitive
    - Stable company with relatively rare layoff (not always a good thing - more below)

    Cons

    One one side...
    - Too many layers of job title, and climbing up seems to take priority than performing job responsibilities.
    - Titles seem to matter so much, people even over-inflate their actual title on social media. VP-level folks put SVP, others put 'Head' even when they're actually not.
    - In the regional office, diversity is basically nonexistent. People of the same racial background gang up together, and promotions often happen within these 'clusters'.
    - Reorganization happens like clockwork

    One the other side...:
    - Layoff (even performance based) rarely happens. Those with low performance stick around. There are people who continue to hang around the company for years without clear job description, and they work from home or leave early/come late 50% of the time. Sometimes they still get promoted if they happen to know which 'easy boss' has a headcount opening.
    - Many veterans who have been with the company for >10 yrs are not keen to learn anything new or get into tough discussions on how to address the global challenges
    - Professionalism is little enforced. Many unprofessional and unethical behaviors like yelling and screaming to subordinates, are tolerated.

    Advice to Management

    HR needs to do more to close the "loopholes" that would allow the above behavior to thrive. The environment is toxic to the growth of the organization since day-to-day interaction is always unpleasant.


  10. Helpful (7)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Current Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time

    Pros

    Health insurance, pension, wellness program. Relaxed office with perks like snooker table, games console, free coffee.

    Cons

    Disorganised. The term 'Agile' is thrown about but is seems to mean everyone working in completely undefined roles and working in a completely unstructured way. Expect to work on things that you weren't hired for - e.g., you might be hired as an app developer and then be expected to do DevOps or QA work as there is nobody serving that function. Meetings can go on for hours and sometimes involve the most senior people in the room shouting at each other. It markets itself as a software company but is far from it in reality.

    Advice to Management

    Labs is a shambles. Put smart people who actually care about software delivery in charge and push aside the current self-serving, politically minded folk.


  11. Helpful (11)

    "Heavy Politics, Nepotism, Bait and Switch Hiring Practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Well known global Fortune 500 brand.

    Cons

    It's common knowledge within MasterCard to hire new people for a particular job and typically within their first six months, reassign them to a different job or give them job of two people. Be prepared to work the job of two people. MasterCard calls this "punching above your weight" but it’s really a bait and switch hiring practice.

    Career advancement is extremely limited and based on managing up, nepotism and being a yes person at all costs. This makes the politics heavy and people are constantly back stabbing each other. The VP title is equal to a manager at most large companies and holds no weight within the MasterCard. It's very hard if not impossible to advance beyond the VP position and many of them have been in the same position for 5 years or more.

    MasterCard doesn’t do 360 performance reviews or assign you with real business goals, so there isn’t any accountability. This has made it very easy for managers to coast for years. Most the middle management I worked with had outdated leadership skills and very limited technology experience.

    MasterCard is not a technology company. My Millennial peers in the tech community working at Google and Apple laugh at the notion that MasterCard is a tech company and would never consider working there. That's why you won't meet any Silicon Valley alums at MasterCard. This year MasterCard allowed employees to wear jeans every day and the Baby Boomer leaders acted like it was privilege.

    MasterCard loves to reorg every year and outsource and insource American jobs. The CEO and many of the executives are Indian nationals. They have no problem sending American jobs to India and bringing in lower paid H-1B Visa workers in from India to replace American workers.

    Advice to Management

    The board should end the "Indian" management experience and replace the CEO with a proven technology CEO.



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