Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated March 29, 2017
110 reviews

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Current Employees

3.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
68 Ratings

110 Employee Reviews

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Pros
  • Great work life balance and office location; company truly cares about employee career development (in 145 reviews)

  • Good labs and healthy work environment (in 44 reviews)

Cons
  • Work life balance need to improve (in 33 reviews)

  • Any negative feedback for senior management considered as immaturity of individual instead of positively receiving feedback for improvisation (in 29 reviews)

More Pros and Cons

  1. Helpful (2)

    "Product Based Company, Internal HR Politics, Limited Career Growth in Vadodara"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Vadodara (India)
    Current Employee - Software Development Engineer in Vadodara (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Organization has very good visionary Goal "World Beyond Cash"
    Lots of Learning in Security & Wallet Domain
    Key Focus in Digital and Secure Mobile Payment to deliver robust outcome
    Objective Driven Goals
    Extra care for Innovation and diverse perspective
    Vadodara Tech Hub is Safe place to get visibility among executives if you are politically good and joining directly at senior positions
    Good Compensation and Benefits
    Lots of learning and support from senior technical members.
    Vadodara is peaceful and Good Place to Stay

    Cons

    Vadodara center has real internal politics among Business Leaders, Senior Business Leaders and especially with Local HR.
    Local HR lacking experience on handling software and engineering resources at global level. Vadodara Local HR Policies not in sync with global HR. Customized to highlight Vadodar Tech Hub but nothing is in benefit of employees.
    Leaders undergo with delivery pressure and and suppressed by higher management decisions
    Engineers wanted growth but opportunities are limited only under available two Senior Business Leader authority.
    Mastercard is product based company but Vadodara Tech Hub is delivery organization. Even product development is done under delivery pressure and quality gets suffer.
    Leaders or higher management have no time to think for people's growth.
    Any negative feedback for senior management considered as immaturity of individual instead of positively receiving feedback for improvisation.
    No long term career growth visibility while seeing existing management team chain being not challenged or no near term plan for versatile business units in Vadodara.

    Advice to Management

    Local Management and HR do the waste effort to keep executives happy and tries to differentiate Vadodara from other Tech Hubs. These are just spoken words but ground reality is different.
    Because of internal politics and limited growth, people moving out from Vadodara center. Request to executive management to introduce multiple verticals of different business unit for positive internal competition and career growth.
    Also introduce Local HR SBL for positive growth of the Vadodara Tech Hub
    Request for (very) Anonymous Survey for Local HR & Local Management Team.
    Any new MNC organization in Vadodara can pull entire talent pool from Vadodra.
    Look and compare the recent higher side exit ratio or location transfer request from Vadodara.
    Create some more opportunities in Vadodara, every third capable member wanted to do some challenging or different work.


  2. "Get to learn a lot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pune (India)
    Current Employee - Anonymous Employee in Pune (India)
    Recommends
    Approves of CEO

    I have been working at Mastercard (More than 3 years)

    Pros

    Exposure to various business processes and Technical expertise

    Cons

    Salary increment not good in India

    Advice to Management

    Please provide more hike in India otherwise you will definitely face attrition


  3. Helpful (5)

    "No room for advancement, poor compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Everyone loves the CEO, he is very focused on diversity and making the world a better place.

    Cons

    The company doesn't give raises every year (cost of living) so basically you earn less every year because of inflation. Very small stock awards even for good performers at VP level. You need to be SVP or higher for good comp, and there aren't many of those jobs.

    Advice to Management

    Compensate your employees well. We're doing a great job and the company performs well. Please at least increase our salaries annually in keeping with the cost of living. Thanks.


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  5. "Sr. Systems Administrator\Project Coordinator"

    Star Star Star Star Star
    Current Employee - Systems Administrator in Creve Coeur, MO
    Current Employee - Systems Administrator in Creve Coeur, MO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Great people to work with and the ability to learn a little of everything

    Cons

    Better Communication and team players

    Advice to Management

    Would rather not say


  6. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great employee benefits and very positive culture.

    Strong drive to empower people to follow their ideas and pioneer projects

    Very high margin business, not too hard to succeed in sales jobs

    Cons

    Very complex and layered organisation, everyone is stepping on each other's toes and this create huge friction and dog-eat-dog mentality

    There is a vision to be a tech company, and a lot of money thrown at it, but no one is looking at execution and most things don't get done

    Advice to Management

    Focus on execution, not just great vision


  7. Helpful (1)

    "can do a lot better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Brussels (Belgium)
    Current Employee - Business Leader in Brussels (Belgium)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time

    Pros

    Very evolving environmet with cont. dynamic nature. it helps in acquiring the knowledge you need.

    Cons

    career path is not clear and some times the management is not appreciating the back office work

    Advice to Management

    HR rules and attitude is not motivating at all. you have to promote better ways to recognize people


  8. "Nice company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people and flexible working from home

    Cons

    Very low salaries and promotions are decided in USA


  9. Helpful (1)

    "Product Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Mexico City (Mexico)
    Current Employee - Manager in Mexico City (Mexico)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    very good company in terms of curriculum value. form product leader and above they offer as a benefit a car company that is really good. Good opportunity to share experience with other cultures

    Cons

    really hard to get better job or to jump / lateral positions. Very vertical company with multiple bosses that makes really hard be aligned. I dont see good leaders in the company.. they need to start training good leader

    Advice to Management

    I dont see good leaders in the company.. they need to start training good leader. they need to get better or get best practices from other companies like GE in this item


  10. Helpful (2)

    "Great Company, Some leaders immature under pressure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in O'Fallon, MO
    Current Employee - Anonymous Employee in O'Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Tons of amenities, fabulous peer collaboration, supportive peer to peer learning environment, flexible work opportunities. Great interactive training videos to help learn company policies. They are a nice break from the hectic day to day duties. Company is growing and constantly adding jobs. My current position isn't ideal, but I can see several roles to move into when the time is right. It will allow me to stay at a great company at another capacity that is aligned with my career goals.

    Cons

    There are some business leaders that do not deal well with adversity. It brings the morale down in a department where most people are happy and eager to collaborate. Some managers are virtually unapproachable on a bad day which happens frequently. Its a bad reflection on an otherwise great company. Not too keen on the GBSC ticket program. People processing the tickets are up against such a tight deadline that they want to resolve the ticket, but not necessarily resolve it with the right information. This causes the tickets to get resubmitted and become fires.

    Advice to Management

    The company is great with training videos and seminars I think it should be required that business leaders take stress management training to help them appropriately channel their emotions when things aren't running smoothly. The company is growing. The stress is only going to get worse. Dig a little deeper into the GBSC ticket program. Its a good premise, but proper weight needs to be given based on the complexity of the issue not a cookie cutter time for all tickets.


  11. "mastercard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Pune (India)
    Current Employee - Senior Software Engineer in Pune (India)
    Recommends
    Positive Outlook

    I have been working at Mastercard full-time (More than a year)

    Pros

    Good org to work with

    Cons

    Not much that I see

    Advice to Management

    none for now



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