Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated August 17, 2017
45 reviews

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Mastercard President and CEO Ajay Banga
Ajay Banga
23 Ratings

45 Employee Reviews

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Pros
  • The fact that we can work from home or do flex hours means we have a great work life balance (in 170 reviews)

  • Professional, allowing work from home (in 27 reviews)

Cons
  • Some are pure meat grinders with little or no work/life balance (in 36 reviews)

  • Middle management is not focused and not in aligned with senior management (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Worst organization with full politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    Just politics no work .

    Cons

    I worked with MasterCard for around 3 yrs . First one year was good then actual politics will start .No one allow you to reach hire management.

    Advice to Management

    Don't listen to political people. Use your brain .


  2. Helpful (3)

    "Employer discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    Competitive salary
    Fair Benefits
    Good 401 K

    Cons

    Racist
    Bad management
    Culture and work environment is terrible

    If you file for discrimination they will retaliate and make your life a living hell

    Advice to Management

    Get rid of bad management and follow your own stated values

  3. "Good company..... Worest management"

    StarStarStarStarStar
    • Work/Life Balance
    Former Contractor - Anonymous Contractor in Vadodara (India)
    Former Contractor - Anonymous Contractor in Vadodara (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mastercard as a contractor (Less than a year)

    Pros

    Flexible timing and chances to know new things

    Cons

    Worest ...... Management .In between employees also more politics they are living with insecure feeling

    Advice to Management

    Please try to change the directors and management​ also


  4. Helpful (5)

    "Stay far far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Purchase, NY
    Current Employee - Manager in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    There is nothing good about this environment unless you are upper management or c level.

    Cons

    Cut time off mid year without any announcement effective immediately. Low pay, horrible management, no advancement, advertise they have flex work schedule, not true, horrible benefits, stay far away!

    Advice to Management

    Lead by example. Don't waste budget money. Care about employees. Don't pass off someone's work as your own.

    Mastercard Response

    Jul 11, 2017 – Employer Brand Marketing Manager

    Thank you for taking the time to provide your feedback about your experience working at Mastercard. We value the input our employees provide and routinely benchmark our plan and program designs... More


  5. Helpful (4)

    "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Saint Louis, MO
    Former Employee - Senior Software Engineer in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Switch from technical to Management is easy.

    Cons

    Poor management, a lot of overtime. It used to be good when I started with the company about 10 years ago, even I need to work a lot of overtime, but I was happy. But In recent years, more politics played. The managers are also double standard, and you can't trust your managers any more, since they shared what you privately told them personal information in a 1x1 meeting with other senior managers. Also, the managers are all share the same boat, so if you have any dispute with your manager, you likely won't have any chance to appeal to your skip level managers.

    Advice to Management

    Be fair to the engineers that actually delivered the work. More inclusive, not just listen to those you like or look like you. Be honest and respect the people who worked hard for the team and company.


  6. Helpful (1)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Tokyo (Japan)
    Former Employee - Senior Director in Tokyo (Japan)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Strong brand, great assets and talents in global level. Built such strong brand equity by Priceless campaign and sponsorships activities

    Cons

    Management does not empower employees. Oppressed management style is preventing one to be creative. This is my second time to be back, and became completely different company from Bob Selander as CEO

    Advice to Management

    Stop abusing employees especially local markets. Stop making bad decisions on hiring new people. Learn to respect employees and act in higher level in people management. One step away by being sued as power harrasement


  7. Helpful (7)

    "Excellent company, pathetic management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pune (India)
    Former Employee - Anonymous Employee in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Policies are really good.. very employee friendly policy but all in vain if you have useless management

    Cons

    Too much power concentrated in wrong hands.. if you are unlucky enough to be under a bad manager or management kiss goodbye to your personal life. It is as if they own you as they are paying you salary. Work overload, no work from home even if it is late, micro management, biased towards certain employees.

    Advice to Management

    If you want to retain employees, listen to why they are leaving.. work on the feedback provided. Or else this will be an excellent company failing in India due to ignorance by management.

  8. Helpful (6)

    "Worst management, discrimination, politics, favoritism , micro management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Pune (India)
    Former Employee - Information Security Analyst in Pune (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    The only reason someone would join would be brand MasterCard. an Initial salary and policies may look good but that is everywhere provided for good skills.

    Cons

    There are unlimited. There is a clear bias and discrimination from the management at the onsite while providing any benefits. They discriminate while providing any policy benefits to the onsite and employees located in Pune. Even the Pune local management has made it worse by following the path of their onsite manager. There is no transparency . They are more interested into creating conflicts, monitoring people for every minute they spend or even for the breaks taken. There is no work life balance, no work or calls from home allowed even when it is late . They are least concerned about full time employees as they think with money they can always choose the contract employees. The power is in the hands of managers and if they want they can do anything even if it is not in line with MasterCard values. And somebody who speaks against them, they make the life miserable. There is also no clear path with respect to career progression as even though good technical talent joins MasterCard, the management without skills not just technical but also people management make the MasterCard brand and image look poor.

    Advice to Management

    You need to keep your eyes open and look at things going wrong . If people are leaving or there is discrimination, it needs to be noticed and action should be taken. Sooner or later, no talent would stay for longer.


  9. Helpful (6)

    "Good company but lots of politics with managers who have little skills demoralizing junior staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Fun, varied markets, opportunity to learn. You meet and speak to people from different parts of the world getting a lot of experience in the process.

    Cons

    The company preaches career advancement but you hardly see this in practice save for a few connected persons. Diversity is a big problem, again talked about a lot but really poor.

    Advice to Management

    Look around and listen to what staff are saying.


  10. Helpful (4)

    "QA Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Pune (India)
    Current Employee - Leader in Pune (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Good Work life balance,
    Good insurance policy, Most important good leaves and no pressure on minimum working hours

    Cons

    No onsite, Disruptive management decision on employee retention,
    Indians in US (upper management) are racist - No onsite to offshore employees.
    Pathetic HR - all talent retention policies are meant for non-Indian (US folks).
    Higher management never bother to listen real feedback on employee retention and keep enjoying recruitment cycle.

    Advice to Management

    Looks like soon all India HUB oofices will be shut down, if they don't change their mindset to retain employees here, rather than recruiter outer vendor, contractors.


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