Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated March 18, 2017
753 reviews

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Full-time Part-time

3.5
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Mastercard President and CEO Ajay Banga
Ajay Banga
461 Ratings

753 Employee Reviews

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Pros
Cons
  • Work life balance need to improve (in 33 reviews)

  • Most departments work in silos and senior management does not respond very positively to requests/ suggestions (in 28 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the company culture. Really take care of their employees

    Cons

    It is a large company, so it is hard work to make a name for yourself (but its worth it!)


  2. Helpful (4)

    "Much Promise Much Work to Do"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Approves of CEO

    Pros

    Market position and industry outlook is great. Overall compensation package is designed to encourage long-term commitment. Brand is phenomenal around the globe. Upside market opportunity in the payments space is enviable. Company's financial strength and scalability is admirable.

    Cons

    MasterCard hires for job experience in industry, specifically banking. So you have alot of people who come to the table with fairly large egos and limited creativity. Large level of political drama to deal with. The company moves very slow - not responsive to clients, missed deadlines are common practice, 9:30 to 5:00 sharp are standard hours so if you're an eager eddie you'll be disappointed. Basic management discipline is missing. You will also be frustrated by the highest level of bureaucracy covering the company's use of data and information. It is an obsession that prevents us from getting things done and having an impact with clients.

    Advice to Management

    Drive out costs now when we can do it with deliberate focus; if we wait it will only be painful later.

    Hire for intelligence, integrity and motivation, we have enough people who worked in industry for 10 years, we need some more young people with a sharp mind and fire in their belly.

    Formalize the career development model, encourage telecommuting and clarify roles and responsibilities.

    Finally, whoever is designing and implementing the leadership development program is failing and it is such an important factor. You need to mobilize the entire top 4 layers to learn and apply strong leadership skills.

    And you also need to stop hiring jerks - hire emotionally aware, competent and intelligent people to start displacing the lousy people managers you have at the mid to upper levels.


  3. Helpful (2)

    "Feels like home"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Purchase, NY
    Former Employee - Intern in Purchase, NY
    Recommends
    Approves of CEO

    Pros

    MasterCard was a great place to intern. We had a small intern group spread across many different areas of the company, but our departments and HR made sure we felt welcome and integrated into the organization. They have really thought through their internship program and had weekly educational sessions focusing on resume writing, knowledge about the bank, personal strengths, etc. We even visited the floor of the NYSE! The hours were great, the work was not overwhelming and was appropriate for my level of work experience at the time, and my coworkers were infinately helpful. Overall, the atmosphere and people were just perfect for me.

    Cons

    It was a sophmore internship, so it is not like other financial internships where you can expect a fulltime offer after the internship. Really, other than that, I can't think of one negative thing.

    Advice to Management

    Keep on doing what you're doing, it seems to be working!


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  5. "MasterCard is a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Saint Louis, MO
    Current Employee - Consultant in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    Most people who work at MasterCard are very technically competent. It is a good place to work in a sense that there are lots of technical professionals who co-operate and contribute to the success of various challenging projects.

    Cons

    System development in MasterCard can be very political. Management can be indifferent to the employee's needs and concerns. Very often, projects are done based on political reasons rather than technical reason. Many times, management gives support to a program only to find out that it does not bear any results. Then projects get cancelled in the middle of implementation.

    Advice to Management

    I think Senior management should pay more attention to their employee. Many times, they seem to have lost touch with what is really important.


  6. "mastercard, good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    compensation and working for a global company

    Cons

    the matrix makes it sometimes difficult to work in the regions

    Advice to Management

    less politics, more transparency


  7. Helpful (3)

    "Don't trust MasterCard! No matter how well your performance reviews are, they will find a way to get rid of you."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    MasterCard is a growing company and continues to make double digit growth.

    Cons

    MasterCard likes to terminate people in small pockets so they do not get their name in the paper. They do not like to get negative press. Senior Management team not very strong.

    Advice to Management

    Executive Management needs to talk with their employee a lot more than they are doing. Morale has been poor since July 2008.


  8. "For everything else, there may be something other than MasterCard."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Saint Louis, MO
    Current Employee - Product Analyst in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    There are many opportunities for personal and career development, for example, there are free online courses in banking, emotional intelligence, leadership skills, etc. The health center has a variety of activities for club members as well as non-club members. The cafe has a wide variety of healty options. Telecommuting has really taken hold this year, so there's more opportunities to balance work and family life. The ability to move up is available if you have good management. Industry information is paid for by the company, so there is no reason for not being in the know.

    Cons

    Too much work and not enough people to do it, which translates into early burnout.

    Advice to Management

    Hard working conscientious workers are hard to come by. Please do not use up your good workers by having them work day in and day out. More resources are needed to assist with the workload.


  9. Helpful (1)

    "MasterCard's Hiring and Promotion Practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Head in Purchase, NY
    Current Employee - Group Head in Purchase, NY
    Disapproves of CEO

    Pros

    MasterCard is truly a global company and their bottom line benefits from a growing consumer preference to use plastic versus checks and cash to pay for goods and services.

    Cons

    MasterCard during and post IPO has taken a 180 on performance based promotions and explicitly sanctions reverse discrimination policies. The HR department is extremely corrupt and employs bully tactics to achieve their politically motivated objectives.

    Advice to Management

    To the senior management team - Stop Promoting Exclusionary Groups. You should be running and leading a business to the benefit of shareholders, and not running a political campaign. Bob, 3-4 of your senior HR officers are actively trying to dilute talent and subvert your business goals - wake up!!


  10. "MasterCard not so bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Purchase, NY
    Current Employee - Director in Purchase, NY
    Recommends
    Approves of CEO

    Pros

    MasterCard has really good benefits and a bonus and profit sharing program that works well. For the most part people are positive, friendly and helpful. The company also focuses quite a bit on professional development of the staff by requiring development courses be a part of each persons performance review process. They also conduct free seminars and invite subject matter experts to speak on common topics of interest such as personal finance. There are opportunities to grow at Mastercard but as with any company you have to make an effort to market your personal brand so that you can be noticed by senior management.

    Cons

    Often there is too much red tape involved in executing good ideas. As a public company the focus is now on the bottom line and less on people.

    Advice to Management

    none


  11. "Walking the tightrope of success....or failure?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Very good work life balance. Also, manaement practices, knowledge sharing and career advancement are dependant upon the area in which you are employed, as there is not a consistant benchmark that is enforced throughout the organization.

    Cons

    The lack of consistancy as described avbove, also the lack of support by HR in dealing with managers that create issues as a result of their lack of competency.

    Advice to Management

    Begin to understand the worth of your workforce. There is a distinct lack of effective management training, and no repercussions for not behaving in an appropriate manner towards employees. Belittling, disrespect and cursing are practiced far too often as a management style, and will never lead to the sustained results you seek.



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