Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated June 15, 2017
43 reviews

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Mastercard President and CEO Ajay Banga
Ajay Banga
21 Ratings

43 Employee Reviews

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Pros
  • The fact that we can work from home or do flex hours means we have a great work life balance (in 167 reviews)

  • Professional, allowing work from home (in 26 reviews)

Cons
More Pros and Cons

  1. Helpful (5)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fair salary
    Well known company and brand
    Profitable company, but at a cost

    Cons

    Heavy outsourcing
    Prefer mediocrity at cheaper cost
    Decline in benefits since going public on the stock market
    Very conservative with innovation
    For a small company, the bureaucracy of a very large company

    Advice to Management

    Lose the over-accounting that prevents innovation due to unrealistic goals that force tracking to estimates instead of tracking to realistic numbers.

    Still very much a buddy system in management, tough job market plus fewer opportunities in the St. Louis, MO market tend to breed favoritism


  2. Helpful (2)

    "Management direction over the last year is drastically declining the morale and fairness of work given by employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits, location, friendly co-workers and occasional ability to work from home

    Cons

    Senior and Business Leader Management - worse seen
    Disrespectful to employees
    Not enough recognition when giving 150% instead blame employees for things even when not in the employees control and continue to expect even more from them
    No matter how hard you work, not rewarded for it
    Management does not take ownership of company problems but rather pushes off on to the employees
    Management treats people like dictatorship with no partnership
    Once in, give up any further financial growth - raises are next to 0 compared to what the companies earnings.

    Advice to Management

    Need to start taking in to consideration your employees and their value to getting the company their earnings instead of pushing the problems on to them, not rewarding them and not respecting them. After all they are what got the company the earnings to begin with and the employees are following the direction of the management team.

  3. Helpful (3)

    "business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst in Saint Louis, MO
    Former Contractor - Business Analyst in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard as a contractor

    Pros

    nice people, work life balance, lots of various aspects to be familiar with but no real learning .

    Cons

    hell lot of crappy work and they fire you with no notice.

    Advice to Management

    worst experience in term of work culture and ethics.


  4. Helpful (2)

    "Stagnant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in O'Fallon, MO
    Current Employee - Business Analyst in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Company is well positioned to succeed in the future. Good branding and well known.

    Cons

    Compensation is below other firms in the financial services field. Not a lot of opportunity to move up or get promoted. Most of middle management are fairly old and unambitious who are content doing the minimum amount of work required to keep their 9-5 job. Management's attempt to make the workplace more "fun" and lively" is adding a pool table that almost no one uses. Many of the younger and more creative employees seem to be snatched up by competitors such as Visa.


  5. "Human resources in New York disinterested and self absorbed"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great peers and good opportunity to interact with people all over the world.

    Cons

    Apparently the people who handle the benfits to surviving family members are not motived to help. Comments like "there is no time frame for when we have to send you this paperwork" this being said after two romises to send such paperwork and then no clear reason why she didnt send it!

    Advice to Management

    Hold your people accountable for reasonable time frames to complete normal procedures. When someone dies, a packet goes out with the forms the beneficiaries need to proceed. Pretty clear, should have a process in place.


  6. "It was a great brand but wasn't great for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in London, England (UK)
    Former Employee - Relationship Manager in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Great Brand global reach, lots of international scope

    Cons

    Things changing very fast that you have to keep up!

    Advice to Management

    Look at training and development plans from day one.


  7. Helpful (11)

    "There is no company that treats its employees worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to Management

    Ask MC President Ajay Banga to sit next to construction area.

  8. Helpful (2)

    "Depressing Place of Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst in O'Fallon, MO
    Former Contractor - Business Analyst in O'Fallon, MO
    Doesn't Recommend
    No opinion of CEO

    I worked at Mastercard as a contractor (More than 3 years)

    Pros

    There are plenty of pros if you are a "green badge" employee, like good pay, benefits, modern facilities, and team outings. These only applies to a minority of the staff as most people are "red badge" contractors.

    Cons

    "Red badge" contractors make up the bulk of the workforce, and they are treated horribly. During the recession, MasterCard forced annual 10+% pay cuts on consultants. Converting from contractor to employee is extraordinarily difficult.


  9. Helpful (6)

    "If it wasn't for the people I would have left years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Great people to work with
    Relaxed Atmosphere
    Nice Benefits
    Very Social
    Great CEO
    and opportunities -depending on what team you end up in

    Cons

    Overall MasterCard is a great company to work for- but this depends what department you work in.
    If like me you were stuck in the wrong department it can make or break your career.
    There were no bonuses, no promotions and no follow through if you raised issues about how things were run. They was a serious lack in communication and although they said they were improving this I hadn't noticed any changed before leaving the company. Many people have left the department due to micromanagement, and more are seeking employment outside the company, which is a shame considering the level of expertise they have.
    I would have remained in the company if an opportunity in another department had become available but unfortunately this did not happen. HR and Management would rather lose good employees than listen to their concerns.

    Advice to Management

    take on board employee's concerns, especially when management receive lower than 5 score on reviews. If this was the other way around managers would be quick to act.
    Budgets need to be standardized across the company, it is very demotivating to see other employees promoted or able to travel 1st class when your team cannot even get a tea and coffee allowance for client meetings.


  10. Helpful (19)

    "Golden Handcuffs.... Not a Real Technology Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than 8 years)

    Pros

    Pay is great and the company is located in Westchester which is a great commute for those within 15-20 minutes of the location. Lot of great people that work at MC.

    Cons

    Leadership is based on ensuring you sit well with the CEO.. if not... you're out. Lots of miserable people. No opportunity for growth especially for minorities... horrible bosses which is encouraged by CEO... Company has invested funds into getting rid of positions or people that don't meet the current "culture". Employees are encouraged to hire talent that are under 30 to drive culture change driven by the CEO. However the catch is that the new talent get frustrated as there is no room to grow. If they feel you get frustrated (young or seasoned talent), they will eliminate your role. Not very innovative and trying hard to hire talent to make them innovative and eliminate those that have been there for a while.


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