Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated May 30, 2017
206 reviews

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3.0
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Mastercard President and CEO Ajay Banga
Ajay Banga
120 Ratings

206 Employee Reviews

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  1. Helpful (4)

    "Much Promise Much Work to Do"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Approves of CEO

    Pros

    Market position and industry outlook is great. Overall compensation package is designed to encourage long-term commitment. Brand is phenomenal around the globe. Upside market opportunity in the payments space is enviable. Company's financial strength and scalability is admirable.

    Cons

    MasterCard hires for job experience in industry, specifically banking. So you have alot of people who come to the table with fairly large egos and limited creativity. Large level of political drama to deal with. The company moves very slow - not responsive to clients, missed deadlines are common practice, 9:30 to 5:00 sharp are standard hours so if you're an eager eddie you'll be disappointed. Basic management discipline is missing. You will also be frustrated by the highest level of bureaucracy covering the company's use of data and information. It is an obsession that prevents us from getting things done and having an impact with clients.

    Advice to Management

    Drive out costs now when we can do it with deliberate focus; if we wait it will only be painful later.

    Hire for intelligence, integrity and motivation, we have enough people who worked in industry for 10 years, we need some more young people with a sharp mind and fire in their belly.

    Formalize the career development model, encourage telecommuting and clarify roles and responsibilities.

    Finally, whoever is designing and implementing the leadership development program is failing and it is such an important factor. You need to mobilize the entire top 4 layers to learn and apply strong leadership skills.

    And you also need to stop hiring jerks - hire emotionally aware, competent and intelligent people to start displacing the lousy people managers you have at the mid to upper levels.


  2. Helpful (1)

    "Was OK. Company shredding their talent...IPO killed culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits excellent. Lots of interesting things going on at company. Global nature lets you meet really cool people. Great travel policy (was I believe). Highly profitable.

    Cons

    Territorial for stupid not valid Company slashing staff without weeding out imcompetence. Pure 9-5 culture for most;...some work all the time. Very political. Used to be a great place to work. Really has also screwed up business by putting incompetents in charge. Still stuck in consumer credit when that is a dormant business. Culture scared of Visa, again.

    Advice to Management

    I would suggest that they find a way to treat employees who perform like assets. Stop all the entertainment expense. Build great products not just great ads.

  3. "Ok company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    the team that i'm on is a solid team.

    Cons

    most other teams don't know or care what about what they need to do

    Advice to Management

    listen more to what the market is doing


  4. "MasterCard is wandering"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    Good pay, no pressure, fun perks

    Cons

    no real growth opportunity or room for advancement

    Advice to Management

    Realize that you are minor player in the US


  5. "for everything else."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Recommends
    No opinion of CEO

    Pros

    Well managed at the mid-management level.

    Cons

    Organizational Changes and I.T. budget uncertainties

    Advice to Management

    invest in training of your employees


  6. "good for students"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caller
    Former Employee - Caller
    No opinion of CEO

    Pros

    flexible, considerate work place for students that has to work to finance their learning period and rent, fair enough salary

    Cons

    not too many opportunities to evolve in the company, very strict regulations, no parking space in the surrounding area of

    Advice to Management

    listen more to all employees have to be more considerate and cooperative with the working students in the company or


  7. "Out with the old"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Disapproves of CEO

    Pros

    Truly global company with many opportunities to work with and in other countries. Good pay for the job.

    Cons

    Executive Management are essentially people who grew up in the old association and therefore have no idea how to be leaders in a "real" company. And no context to know what they don't know

    Advice to Management

    The unbelievable luck we've had to be in an industry growing 20% for years is just that...luck. Now that this growth is slowing, we need bold change to continue to grow. Be bold in picking new businesses to enter, and getting rid of senior management who can't see this.

  8. "Historically has paid well with profit sharing. Can be a frustrating place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    Pros

    MasterCard does pay well in comparison to other companies and there are a great number of bright people.

    Cons

    MasterCard has become way too risk averse. they won't fire people who should be let go, they take forever to make a decision and move forward with initiatives and there are too many cross functional work streams that aren't truly empowered to get anything done.

    Advice to Management

    Upper management should do a better job of knowing who's who within the company. who is well respected, who is a "go to" on each team etc. Too many people are concerned with managing up only.


  9. "MasterCard is a tough place to work and get ahead!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Purchase, NY
    Former Employee - Director in Purchase, NY
    Approves of CEO

    Pros

    MasterCard offers a good place to balance work and home life. If you like to work 9-5 with very little stress, this the company to work for.

    Cons

    MasterCard likes to clean house every quarter and never announces it in the media. They do not like to re-hire former employees. Access to major highways is a bonus.

    Advice to Management

    Senior Management shoud spend more time intercating with employees. Bring in new managers that have not worked in the old "payments assocation" business model.


  10. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Doesn't Recommend
    Approves of CEO

    Pros

    The pay is very good

    Cons

    The culture can be improved upon.

    Advice to Management

    Not a lot of promotions


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