Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated November 15, 2017
226 reviews

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  1. Helpful (5)

    "Product Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Experienced Level in O Fallon, MO
    Former Employee - Experienced Level in O Fallon, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Great Benefits, Flexible wfh

    Cons

    Management is greatly lacking leadership and people skills. Advisors side of company is very political and turnover is crazy. Also, since Ajay became CEO many jobs have gone overseas.

    Advice to Management

    Hire and promote people with leadership skills, build people management skills. Great employees leave when poor leaders are in place.


  2. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Strong focus on innovation.

    Cons

    Decisions are sometimes slow, No merit increase Increase tied to job category placement and market

  3. "Sr. Systems Administrator\Project Coordinator"

    StarStarStarStarStar
    Current Employee - Systems Administrator in Creve Coeur, MO
    Current Employee - Systems Administrator in Creve Coeur, MO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Great people to work with and the ability to learn a little of everything

    Cons

    Better Communication and team players

    Advice to Management

    Would rather not say


  4. Helpful (6)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Great company benefits and competitive salary

    Cons

    CFO talk about movement within the company but there is really no opportunity for advancement. Too much politics and nepotism, no opportunity to move up in this fraternity like infrastructure.

    Advice to Management

    If you really want movement stop asking good people to apply for jobs within, just move them. What good does it do to ask people to interview for a job, if you didn't see talent you wouldn't have hire them in the first place.


  5. Helpful (3)

    "Associate Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Analyst in Purchase, NY
    Former Employee - Associate Analyst in Purchase, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Flexible WFH options, people are genuinely kind and care about your work life balance

    Cons

    Don't know how to utilize young talent and keep them in the company, no sense of direction or purpose within the marketing organization especially since the business model doesn't directly tie marketing to revenue

    Advice to Management

    Figure out how to keep young talent within the company and give them opportunities to grow


  6. Helpful (1)

    "Trying Hard, but Still To Bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in O'Fallon, MO
    Former Intern - Intern in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard as an intern (Less than a year)

    Pros

    -The actual product developed by the company is excellent and they are providing a fundamental service to promote the cashless economy.
    -The people are very nice and very helpful.
    -Very good work-life balance, at least for an intern.
    -Given a lot of autonomy right of the bat as an intern.

    Cons

    -Way too bureaucratic.
    -Too much of a non-maker culture. There are too many platforms that are mocked up by "software engineers" in Missouri and then outsourced to Pune. It is difficult to justify employing so many people in the O'Fallon office if they aren't building enough technology.
    -Too much of a focus of using enterprise out-of-the-box software and not enough building stuff on our own. If the company is focused on financial well-being, it would build more of its stuff on its own.

    Advice to Management

    Do more to streamline processes to reduce bureaucracy. While bureaucracy exists at many locations, there are many software development paradigms that focus on reducing said bureaucracy.


  7. Helpful (6)

    "MasterCard at Crossroads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Saint Louis, MO
    Former Employee - Business Leader in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard (More than 8 years)

    Pros

    Innovation is encouraged. Thoughtful risk taking accepted at lower levels of the organization. Well paid.

    Cons

    Too many fiefdoms thrashing against each other for attention and funding. Emphasis on pushing work & jobs out of US

    Advice to Management

    Political infighting crushing morale and driving away talent

  8. Helpful (2)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in O'Fallon, MO
    Former Employee - Analyst in O'Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    -Great Benefits and 401K Match
    -Flexible to promote work-life balance
    -Growing Company

    Cons

    -Workplace politics is more important than someone's work ethic
    -Management doesn't understand day-to-day processes
    -Several reorgs and layoffs in the past few years

    Advice to Management

    -Listen to employees and back them when necessary
    -Get familiar with operational processes to understand downstream effects of changes
    -Support employee's desires for career growth


  9. Helpful (2)

    "Great Company, Some leaders immature under pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in O'Fallon, MO
    Current Employee - Anonymous Employee in O'Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Tons of amenities, fabulous peer collaboration, supportive peer to peer learning environment, flexible work opportunities. Great interactive training videos to help learn company policies. They are a nice break from the hectic day to day duties. Company is growing and constantly adding jobs. My current position isn't ideal, but I can see several roles to move into when the time is right. It will allow me to stay at a great company at another capacity that is aligned with my career goals.

    Cons

    There are some business leaders that do not deal well with adversity. It brings the morale down in a department where most people are happy and eager to collaborate. Some managers are virtually unapproachable on a bad day which happens frequently. Its a bad reflection on an otherwise great company. Not too keen on the GBSC ticket program. People processing the tickets are up against such a tight deadline that they want to resolve the ticket, but not necessarily resolve it with the right information. This causes the tickets to get resubmitted and become fires.

    Advice to Management

    The company is great with training videos and seminars I think it should be required that business leaders take stress management training to help them appropriately channel their emotions when things aren't running smoothly. The company is growing. The stress is only going to get worse. Dig a little deeper into the GBSC ticket program. Its a good premise, but proper weight needs to be given based on the complexity of the issue not a cookie cutter time for all tickets.


  10. Helpful (5)

    "Senior Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Saint Louis, MO
    Former Employee - Senior Consultant in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Good salary and benefits, telecommuting options

    Cons

    High stress, constant organizational changes, abusive business side


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