Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated October 18, 2017
375 reviews

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  1. Helpful (1)

    "Great resume-builder but has ways to go to become what it CAN be -- the Intel of payments!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    - Almost bulletproof, revenue-generating business model
    - Strong brand built from the strength of its distribution, products, and the "Priceless" campaign
    - Global company
    - Seasoned, competent executive management
    - A lot more entrepreneurial than it gets credit for
    - Work-life balance
    - Cool office for a Fortune 500 company
    - Getting better at horizontal structure

    Cons

    - Its business model, which is an open loop, makes it difficult to move fast since its dependent on issuers and merchants
    - Hasn't yet earned credit for being a "technology" company within financial services
    - Silos galore: functionally and geographically
    - Executive management needs to narrow down its priorities since there are too many
    - Although only just over 7,000 employees globally, it operates like a 700,000-person organization at times
    - Some departments are becoming more intense -- lessening the work-life balance -- because of questionable strategic decisions
    - Can't expect morale to increase just because of adding a pool and ping-pong table (they are nice additions) -- needs to be truly authentic
    - High performers in middle management can be "stuck" because of the top-heavy organizational structure, coupled the company's above average retention rates

    Advice to Management

    The executive management leads who report to the CEO need to:
    - Stick to their decisions;
    - Prioritize their strategic imperatives per business unit and region.

    They should take a page from the CEO who is very clear and sticks to his priorities and decisions. One comment on the CEO is he likes to be right and goes off gut feel at times. But overall, he's taking MasterCard in the right direction for the most part.


  2. "Professional network of global employees in financial services industry with excellent differentiated value proposition."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Collaborative people and desire to work together towards problem solving and process improvements.

    Cons

    Budget cuts due to financial industry downturn in 2008

  3. "Excellent organization to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader in New York, NY
    Former Employee - Leader in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 5 years)

    Pros

    Company Image
    Generous benefits
    Compact organization
    Profitable business model
    Sensitive to work life balance

    Cons

    Slow decisions
    Lack of dynamism
    Technology and Business acting as Silos


  4. "Strong Brand/Management but Limited Career Advancement Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Great work envinroment. Small company feel with motivated individuals. Superb executive leadership.

    Cons

    Dependence on issuers makes it hard for the company to drive quick change/be innovative.


  5. "Really great culture and people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Summer Intern in Purchase, NY
    Former Intern - Summer Intern in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard as an intern (Less than a year)

    Pros

    - Culture
    - Get to meet a lot of people
    - Flexibility

    Cons

    Some disorganization and inefficiency but overall, great company to work for!


  6. Helpful (1)

    "Band B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Purchase, NY
    Former Employee - Anonymous Employee in Purchase, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Small enough to know how you really impact the bottom line.

    Cons

    Relationships matter more than performance.

    Advice to Management

    Listen to feedback instead of just managing it.


  7. Helpful (4)

    "Value Added Services - Sr. Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in O Fallon, MO
    Current Employee - Anonymous Employee in O Fallon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    -CEO brings in a new and energizing perspective
    -CEO also pushes for diversity, change, and innovation
    -Company is going through a culture change inviting new ideas, perspectives, innovations, millennial employees
    -Educational assistance for undergrad and grad school is great
    -Stock prices continue to prosper in reflection of the embraced changes (cultural, technological, innovations)

    Cons

    -Many old school employees (those before IPO) are resistant to change
    -Many prefer the status quo
    -Bureaucracy is a problem causing delays in time to market initiatives and embracing new process improvement ideas
    -Politics at times play major deterrents impacting project and human resource advancements
    -Employees feel overbooked with tasks and this is considered 'the MasterCard way' . This causes burnouts and employees seek other positions

    Advice to Management

    -Be cognizant of your teammates and don't treat them as only a 'human resources'
    -Really help employees grow in their career, so don't hold them back
    -When employees are overbooked with tasks and can't always meet the outpacing demands, don't say 'it's a time management issue'
    -Give hard working internal employees opportunities to grow and not just fill positions with external people.

  8. "Use to have Good Pay for an IT company in St Louis Area"

    StarStarStarStarStar
    Current Employee - Technical Consultant in O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Over compensation, 401k, healthcare, vacations, and opportunities to move around with in a company

    Cons

    lots of push to meet the deadline, inflexible hours when I worked there. I've hear it had changed.


  9. "impressive corporate leadership; questionable operations leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Strong CEO leadership, great focus on diversity, decent personal development opportunities, good pay,

    Cons

    operations leadership has been around too long - fresh approach is needed; intense margin focus drives a somewhat "sweat shop" environment


  10. Helpful (2)

    "Great Company, Poor Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader in Purchase, NY
    Former Employee - Business Leader in Purchase, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    - Great CEO who pushes people out of their comfort zone and challenges the status quo
    - Good pay, along with good benefits
    - Slowly changing the way the company is operating by becoming more technology driven. Huge plus.
    - Focus on innovation, youth, and a multigenerational workforce
    - Culture is significantly improving by being more transparent

    Cons

    - There are too many people there resistant to change
    - A strong network of people who've been there 15+ years
    - Takes forever to get something basic done; no one wants to take accountability or ownership of anything

    Advice to Management

    Please LISTEN to what the CEO has to say. If you can't do the job, step down and let someone more capable do it OR if you don't want to, tap into fresh perspective and not your network who've been there 15+ years. Change cannot happen this way. Look forward to seeing MasterCard achieving great things in the future!


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