Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated March 24, 2017
754 reviews

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754 Employee Reviews

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Pros
Cons
  • Work life balance need to improve (in 33 reviews)

  • Most departments work in silos and senior management does not respond very positively to requests/ suggestions (in 28 reviews)

More Pros and Cons

  1. Helpful (6)

    "If it wasn't for the people I would have left years ago"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Great people to work with
    Relaxed Atmosphere
    Nice Benefits
    Very Social
    Great CEO
    and opportunities -depending on what team you end up in

    Cons

    Overall MasterCard is a great company to work for- but this depends what department you work in.
    If like me you were stuck in the wrong department it can make or break your career.
    There were no bonuses, no promotions and no follow through if you raised issues about how things were run. They was a serious lack in communication and although they said they were improving this I hadn't noticed any changed before leaving the company. Many people have left the department due to micromanagement, and more are seeking employment outside the company, which is a shame considering the level of expertise they have.
    I would have remained in the company if an opportunity in another department had become available but unfortunately this did not happen. HR and Management would rather lose good employees than listen to their concerns.

    Advice to Management

    take on board employee's concerns, especially when management receive lower than 5 score on reviews. If this was the other way around managers would be quick to act.
    Budgets need to be standardized across the company, it is very demotivating to see other employees promoted or able to travel 1st class when your team cannot even get a tea and coffee allowance for client meetings.


  2. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in São Paulo, São Paulo (Brazil)
    Former Employee - Account Manager in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Very stable market with a long growth pace

    Cons

    Very political in a bad mood. Politics drives everything in this company.


  3. Helpful (6)

    "“Golden Handcuffs.... Not a Real Technology Company ” It doesn't matter how noble or talented you are.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Pune (India)
    Current Employee - Leader in Pune (India)
    Doesn't Recommend
    Negative Outlook

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Flexible work environments, Brand name, else I do not see any Pros in here.

    Cons

    As mentioned few other people on Glassdoor, the company is not interested in to their employees, Ajay says if you love to interact with people from different diversity MasterCard is the best place, but I would like to say its opposite. If you a boot polisher and do so for your manager you will be safe else your manager will throw you out of the window.
    US people see India center as a laborers and expect Indians to work 24 hours. I have not see a single day where you have not worked for more than 13-14 hours. Its a trap.
    BL's & SBL's enjoy they come late to office and leave early in a span of 4 - 5 hours in office only. But if you will do so you will be scrtunized.
    MasterCard is a den of fear and retaliation and only a place for people who put up and shut up for the sake of job security.
    MasterCard in India is backward and cultish and will never excel unless it removes such BL's & SBL's from the organization else MasterCard is gonna spoil its name heavy in nearby future.
    We have always heard no company is bad or good, its their managers who make it good or bad, and this is what happening in Pune. If you raise your voice you have to face retaliations which MasterCard says retaliations would not be done...
    MasterCard says internal movement is allowed with in MasterCard but only if you are a boot polisher.

    Advice to Management

    Remove such BL's & SBL's who are spoiling the image and retaliating to employee who raise their voice.


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  5. Helpful (9)

    "MasterCard Vadodara is not place to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Vadodara (India)
    Current Employee - Engineer in Vadodara (India)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Brand and Flexible working hours

    Cons

    Just name sake they are created process and policies nor the mangers or Senior HR employees knows the complete process and policy. Higher HR employees always pretend to be busy they don't have time or concern to heard employees problem. No practice of retention policy. Senior HR is for no use nor they have brain. Its totally different experience and practice followed in Vadodara Mastercard then other Mastercard offices.

    Advice to Management

    Please hire some well knowledge and experience employees on Senior. HR role and also they need to hire some employees from other Mastercard offices.


  6. Helpful (7)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Current Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time

    Pros

    Health insurance, pension, wellness program. Relaxed office with perks like snooker table, games console, free coffee.

    Cons

    Disorganised. The term 'Agile' is thrown about but is seems to mean everyone working in completely undefined roles and working in a completely unstructured way. Expect to work on things that you weren't hired for - e.g., you might be hired as an app developer and then be expected to do DevOps or QA work as there is nobody serving that function. Meetings can go on for hours and sometimes involve the most senior people in the room shouting at each other. It markets itself as a software company but is far from it in reality.

    Advice to Management

    Labs is a shambles. Put smart people who actually care about software delivery in charge and push aside the current self-serving, politically minded folk.


  7. Helpful (4)

    "Business Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mastercard Relationship Manager in London, England (UK)
    Former Employee - Mastercard Relationship Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mastercard full-time (Less than a year)

    Pros

    Good brand name. Have the majority percentage of the credit card market in the UK. Nice clients (mostly!)

    Cons

    No training for people joining from outside the industry. Misaligned HR / Team leadership recruitment positioning Mastercard as a technology company, when it has poor internal systems, all IT is out-sourced, and it is clearly only a cards company. Recent lay-offs have created a bad feeling making certain employees (who have been there 15+ years) very competitive with new joiners, to the point of harassment.

    Advice to Management

    Technology companies use good technology. Saying you focus on and hire millennials is untrue for the UK office where average age is 40-50 years. Bring in the right people, give them proper training. Remove older employees who are non -performers and who resist and push out new talent in the firm. Don't just hire from American Express. In my new joiners class there were 30 people, and 22 were from Amex! More diversity in the UK office should be encouraged.


  8. Helpful (4)

    "A service based culture!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Lead in Pune (India)
    Former Employee - Technical Lead in Pune (India)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Brand name only, If u like service based culture .

    Cons

    Lot of managers from service based organizations try to push that type of culture !
    they just create an aura but actually is just a gas balloon. Micro management , unnecessary updates is the norm of the day at Matercard!
    Nothing much to learn in therms of work and technology.
    Indian teams is treated as just poor cousins of the team in US , Australia, etc.

    Advice to Management

    try to make it a real product company!!


  9. Helpful (5)

    "" A company in the hands of managers who fail their employees""

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Doesn't Recommend

    Pros

    Great talented employees with good knowledge of the business.

    Cons

    There is not an honest culture of recognition.

    To survive the working environment accept the world is not fair, and you are doing the best you can.

    Hardworking employees overlooked and ignored, no recognition or opportunity for development. Many skilled employees have left leaving a void!

    Promotion limited to employees whose face fits with managers.
    Employees promoted with limited knowledge/experience and with no leadership skills.

    Managers and HR do not support employees.

    Advice to Management

    Look after, listen to and value your employees!

    Promote employees that have proved themselves, earned respect and more importantly deserve to be promoted!

    Unprofessional managers create unprofessional working environment and are a poor example.


  10. Helpful (2)

    "Poor people culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    - Pay is fairly competitive
    - Stable company with relatively rare layoff (not always a good thing - more below)

    Cons

    One one side...
    - Too many layers of job title, and climbing up seems to take priority than performing job responsibilities.
    - Titles seem to matter so much, people even over-inflate their actual title on social media. VP-level folks put SVP, others put 'Head' even when they're actually not.
    - In the regional office, diversity is basically nonexistent. People of the same racial background gang up together, and promotions often happen within these 'clusters'.
    - Reorganization happens like clockwork

    One the other side...:
    - Layoff (even performance based) rarely happens. Those with low performance stick around. There are people who continue to hang around the company for years without clear job description, and they work from home or leave early/come late 50% of the time. Sometimes they still get promoted if they happen to know which 'easy boss' has a headcount opening.
    - Many veterans who have been with the company for >10 yrs are not keen to learn anything new or get into tough discussions on how to address the global challenges
    - Professionalism is little enforced. Many unprofessional and unethical behaviors like yelling and screaming to subordinates, are tolerated.

    Advice to Management

    HR needs to do more to close the "loopholes" that would allow the above behavior to thrive. The environment is toxic to the growth of the organization since day-to-day interaction is always unpleasant.


  11. Helpful (3)

    "Full of politics & like a Fish market (Specifically for Vadodara location)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vadodara (India)
    Current Employee - Anonymous Employee in Vadodara (India)
    Doesn't Recommend
    Negative Outlook

    Pros

    If you are willing to learn then you might get few chance to grow at the same time keeping in mind that you would face lots of barrier for doing extra work, there are lot of people who are in comfort and they will try to let you down when ever some try to do something innovative or new.

    Cons

    Personally doesn't refer anyone to work at MasterCard Vadodara office because here people tendency and mindset is just like cheap guy working in a small company full of politics.

    And if you are good at handling politics then it's a good place to work because manager here at this location only to buttering specially in QA where they are not willing to learn and develop.

    Good company but typically older company culture C-Sam

    Advice to Management

    Please take care of environment it is running day by day especially in QA organization where people doesn't want to learn any thing new.



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