Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated October 18, 2017
923 reviews

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Pros
Cons
  • Work life balance can be a challenge (in 39 reviews)

  • Communication from senior management regarding changes to company structure aren't always timely, or the information changes every few months (in 31 reviews)

More Pros and Cons

  1. Helpful (6)

    "Employer discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Mastercard full-time

    Pros

    Competitive salary
    Fair Benefits
    Good 401 K

    Cons

    Racist
    Bad management
    Culture and work environment is terrible

    If you file for discrimination they will retaliate and make your life a living hell

    Advice to Management

    Get rid of bad management and follow your own stated values


  2. Helpful (2)

    "A challenging place to advance your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mastercard full-time

    Pros

    Mastercard has a very good company reputation.

    Cons

    There are way too many re-orgs. You don't know who is working on what. People get promoted into positions of authority and they don't know what they are doing. It's hard to advance your career here. You will get pigeon-holed in one role and it is hard to move up or even laterally here. It's not a fun place to work at despite the pool tables, basketball courts, etc. that they've installed. Essentially you come here to see your career die.

    Advice to Management

    Senior management needs to take a hard look at what is happening and make changes.

  3. Helpful (2)

    "Management direction over the last year is drastically declining the morale and fairness of work given by employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits, location, friendly co-workers and occasional ability to work from home

    Cons

    Senior and Business Leader Management - worse seen
    Disrespectful to employees
    Not enough recognition when giving 150% instead blame employees for things even when not in the employees control and continue to expect even more from them
    No matter how hard you work, not rewarded for it
    Management does not take ownership of company problems but rather pushes off on to the employees
    Management treats people like dictatorship with no partnership
    Once in, give up any further financial growth - raises are next to 0 compared to what the companies earnings.

    Advice to Management

    Need to start taking in to consideration your employees and their value to getting the company their earnings instead of pushing the problems on to them, not rewarding them and not respecting them. After all they are what got the company the earnings to begin with and the employees are following the direction of the management team.


  4. "It was a great brand but wasn't great for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in London, England (UK)
    Former Employee - Relationship Manager in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Mastercard full-time (More than a year)

    Pros

    Great Brand global reach, lots of international scope

    Cons

    Things changing very fast that you have to keep up!

    Advice to Management

    Look at training and development plans from day one.


  5. Helpful (6)

    "If it wasn't for the people I would have left years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Great people to work with
    Relaxed Atmosphere
    Nice Benefits
    Very Social
    Great CEO
    and opportunities -depending on what team you end up in

    Cons

    Overall MasterCard is a great company to work for- but this depends what department you work in.
    If like me you were stuck in the wrong department it can make or break your career.
    There were no bonuses, no promotions and no follow through if you raised issues about how things were run. They was a serious lack in communication and although they said they were improving this I hadn't noticed any changed before leaving the company. Many people have left the department due to micromanagement, and more are seeking employment outside the company, which is a shame considering the level of expertise they have.
    I would have remained in the company if an opportunity in another department had become available but unfortunately this did not happen. HR and Management would rather lose good employees than listen to their concerns.

    Advice to Management

    take on board employee's concerns, especially when management receive lower than 5 score on reviews. If this was the other way around managers would be quick to act.
    Budgets need to be standardized across the company, it is very demotivating to see other employees promoted or able to travel 1st class when your team cannot even get a tea and coffee allowance for client meetings.


  6. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in São Paulo, São Paulo (Brazil)
    Former Employee - Account Manager in São Paulo, São Paulo (Brazil)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Very stable market with a long growth pace

    Cons

    Very political in a bad mood. Politics drives everything in this company.


  7. Helpful (7)

    "“Golden Handcuffs.... Not a Real Technology Company ” It doesn't matter how noble or talented you are.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader in Pune (India)
    Current Employee - Leader in Pune (India)
    Doesn't Recommend
    Negative Outlook

    I have been working at Mastercard full-time (Less than a year)

    Pros

    Flexible work environments, Brand name, else I do not see any Pros in here.

    Cons

    As mentioned few other people on Glassdoor, the company is not interested in to their employees, Ajay says if you love to interact with people from different diversity MasterCard is the best place, but I would like to say its opposite. If you a boot polisher and do so for your manager you will be safe else your manager will throw you out of the window.
    US people see India center as a laborers and expect Indians to work 24 hours. I have not see a single day where you have not worked for more than 13-14 hours. Its a trap.
    BL's & SBL's enjoy they come late to office and leave early in a span of 4 - 5 hours in office only. But if you will do so you will be scrtunized.
    MasterCard is a den of fear and retaliation and only a place for people who put up and shut up for the sake of job security.
    MasterCard in India is backward and cultish and will never excel unless it removes such BL's & SBL's from the organization else MasterCard is gonna spoil its name heavy in nearby future.
    We have always heard no company is bad or good, its their managers who make it good or bad, and this is what happening in Pune. If you raise your voice you have to face retaliations which MasterCard says retaliations would not be done...
    MasterCard says internal movement is allowed with in MasterCard but only if you are a boot polisher.

    Advice to Management

    Remove such BL's & SBL's who are spoiling the image and retaliating to employee who raise their voice.

  8. Helpful (8)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Current Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time

    Pros

    Health insurance, pension, wellness program. Relaxed office with perks like snooker table, games console, free coffee.

    Cons

    Disorganised. The term 'Agile' is thrown about but is seems to mean everyone working in completely undefined roles and working in a completely unstructured way. Expect to work on things that you weren't hired for - e.g., you might be hired as an app developer and then be expected to do DevOps or QA work as there is nobody serving that function. Meetings can go on for hours and sometimes involve the most senior people in the room shouting at each other. It markets itself as a software company but is far from it in reality.

    Advice to Management

    Labs is a shambles. Put smart people who actually care about software delivery in charge and push aside the current self-serving, politically minded folk.


  9. Helpful (5)

    "Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mastercard Relationship Manager in London, England (UK)
    Former Employee - Mastercard Relationship Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mastercard full-time (Less than a year)

    Pros

    Good brand name. Have the majority percentage of the credit card market in the UK. Nice clients (mostly!)

    Cons

    No training for people joining from outside the industry. Misaligned HR / Team leadership recruitment positioning Mastercard as a technology company, when it has poor internal systems, all IT is out-sourced, and it is clearly only a cards company. Recent lay-offs have created a bad feeling making certain employees (who have been there 15+ years) very competitive with new joiners, to the point of harassment.

    Advice to Management

    Technology companies use good technology. Saying you focus on and hire millennials is untrue for the UK office where average age is 40-50 years. Bring in the right people, give them proper training. Remove older employees who are non -performers and who resist and push out new talent in the firm. Don't just hire from American Express. In my new joiners class there were 30 people, and 22 were from Amex! More diversity in the UK office should be encouraged.


  10. Helpful (5)

    "A service based culture!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Lead in Pune (India)
    Former Employee - Technical Lead in Pune (India)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Brand name only, If u like service based culture .

    Cons

    Lot of managers from service based organizations try to push that type of culture !
    they just create an aura but actually is just a gas balloon. Micro management , unnecessary updates is the norm of the day at Matercard!
    Nothing much to learn in therms of work and technology.
    Indian teams is treated as just poor cousins of the team in US , Australia, etc.

    Advice to Management

    try to make it a real product company!!


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