Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated August 10, 2017
213 reviews

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213 Employee Reviews

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Pros
  • The fact that we can work from home or do flex hours means we have a great work life balance (in 170 reviews)

  • Professional, allowing work from home (in 27 reviews)

Cons
  • Some are pure meat grinders with little or no work/life balance (in 36 reviews)

  • Middle management is not focused and not in aligned with senior management (in 29 reviews)

More Pros and Cons

  1. Helpful (4)

    "My overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Purchase, NY
    Current Employee - Vice President in Purchase, NY
    Recommends
    Positive Outlook

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Technology driven in growth sector

    Cons

    Lacks diversity in senior management


  2. "Vice President, Senior Business Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Senior Business Leader in Purchase, NY
    Former Employee - Vice President, Senior Business Leader in Purchase, NY
    Recommends
    Positive Outlook

    I worked at Mastercard (More than 10 years)

    Pros

    Profitable business model and a good compensation package that includes annual bonuses

    Cons

    Too many business priorities which leads to the lack of allocation of skilled resource to key initiatives

  3. Helpful (1)

    "Fast Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    Quickly moving environment with the latest technology.

    Cons

    Lots of politics and pressure. Dates are are everything with no business reason.

    Advice to Management

    Dates with no business reason do not motivate.


  4. Helpful (7)

    "Exciting potential & inspiring leadership bogged down by cultural inefficiencies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Leader
    Former Employee - Business Leader
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mastercard (More than 3 years)

    Pros

    1) Generous salary, especially considering how little value / work is actually produced.
    2) Work-life balance and positive culture; peers are genuinely kind and helpful.
    3) Abundant learning & training opportunities.
    4) Great place to be on cruise-control if you are mid-career / late career.
    5) Opportunities to shine and be rewarded if you are smart or even not so smart but know who to network with
    6) Inspiring CEO and great vision

    Cons

    1) Lack of sense of urgency relative to other firms; I went on a leave and returned to find that nothing had changed or progressed. Inefficiencies abound.
    2) Poor learning opportunities for millenials; They pander to young folk with flashy visuals, but you are better off going somewhere else to learn discipline and transferable -core skills and then returning when you are middle-aged with a family and want to be on cruise-control. Processes are not best-in-class and lower caliber of talent compared to other firms, so fewer learning opportunities.
    3) Pockets of high-talent, but can become frustrated due to inertia
    4) HR overly influential / involved relative to other companies
    5) Significant overlap in roles and responsibilities across the organization, causing inefficiencies, duplication of efforts.

    Advice to Management

    Tons of potential and great leadership, but look below the covers to identify the true sources of inertia.


  5. Helpful (1)

    "Good place to start career"

    StarStarStarStarStar
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Mastercard full-time (More than a year)

    Pros

    Good work life balance. Good place to start a career.

    Cons

    No room for advancement. A lot of the implementation has been moved offshore. Most employees just create design documents.


  6. Helpful (1)

    "Great Company with fast pace, but... global"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Fast Pace. Global company that is truly global. Great compensation. They really are on top of their game and the senior management team is very approachable. It is a shop that is moving jobs to global locations, so if you are interested in a stint in an exotic location, it's a great fit.

    Cons

    Politics are heavy. Friends of senior execs seem to proliferate while more capable people get passed over. Too much focus on 'how' things are done rather than getting them done, but that is due to the politics.

    Advice to Management

    Stop promoting friends from previous employers who are mediocre or worse.


  7. Helpful (6)

    "3 out of 5 for several reasons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Leader in Purchase, NY
    Current Employee - Product Leader in Purchase, NY
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Work/life balance is highly dependent upon your direct manager. Some departments allow it on a very regular basis; other groups make it seem like you are asking the world for taking a work from home day.

    401K plan, medical benefits, vacation days, paid leave - all of these things are pretty top notch. Very nice incentives to want to work for a company that has these in place. Previously had profit sharing on top of yearly bonus, but those have since been collapsed into one rate.

    Volunteer days has also increased to 4 per year. MasterCard is a great place in terms of philanthropic vision and participation.

    Campus: Onsite gym facilities, onsite cafeteria, ample parking, close to White Plains for when you need to run out on lunch break.

    CEO has the company's best interest in mind, overall. Employees generally seem excited and motivated working for someone like him. We just need to get everyone on the same page in terms of his vision and plans for the future.

    Cons

    New office layout - some may consider this as a Pro, if you are perhaps a millennial and want to constantly be in contact with co-workers. However there is no sense of privacy; an entire lack of space for your work; volume is always at a high level and you have to sometimes wait for a 'phone booth' room to have a quiet/private conversation or just concentrate in general. It seems MasterCard wants to follow suit in this Technology Hub type of working environment, but not all of the jobs/teams here really work best in this environment.

    Work life balance - as mentioned in the Pros section, highly depends on who your manager is, and who their managers are. This should be accepted on a company wide basis and it truly is not.

    The attempt at a more diverse culture sometimes leads to wrong hires just to meet some quota that business units have in mind.

    MasterCard always prides itself on promoting from within; lateral moves within a department or between departments; however this happens less than expected. More external hires are getting roles that they are not as qualified for. Favoritism comes into play as well on some teams, which seems to be a bit juvenile. Professionals at the manager level should leave their personal feelings about their employees at the door.

    There's a sense of bureaucracy, again, depending on the management you fall under. It doesn't seem that upper management fully grasps the work that their employees take on. It's a bit of a double edged sword for the most part.

    Most available positions/opportunities are at a Business Leader level and above. It's also been said that you aren't allowed to 'skip' a level even if you feel you are qualified for a position that is posted. it's more of a diamond schematic than a pyramid schematic.

    Advice to Management

    More transparency between management and their inferiors, without treating them like inferiors. Managers should be leaders. They should give credit vs. taking credit. They should inspire enthusiasm, and consider speaking in terms of 'we' instead of 'I'. They should positively speaking push their workers and ask questions, not demand answers on why things don't get done.

  8. Helpful (5)

    "Analyst"

    StarStarStarStarStar
    Current Employee - Analyst in O'Fallon, MO
    Current Employee - Analyst in O'Fallon, MO
    Doesn't Recommend

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    good work/life balance, 401K, bonus

    Cons

    MasterCard claims to be a "tech" company, yet the upper management have a very traditional mindset on the usage of laptops. They automatically assume employees are browsing the internet when many of us are using it as an efficient way to takes notes during meetings. Some employees tend to be very petty and can't seem to mind their own business.


  9. Helpful (2)

    "Steadily Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Committed to work force diversity
    Aggressively exploring new technologies, making for an invigorating work environment
    Good benefits

    Cons

    Although improving, there are still significant knowledge silos.
    IT management often has a poor understanding of technology.
    Offshoring more for saving money than for finding the best talent.

    Advice to Management

    MasterCard is a global company and it makes sense to have employees all over the world. However there have been serious issues with offshore contracting services in IT. Although the stated goal is to find the best talent, often it's the cheapest talent and quality suffers. Costs are also increased because IT systems often have to be rewritten by employees.

    Hiring offshore resources without allowing their skills to be vetted by qualified employee IT resources is a mistake.


  10. Helpful (3)

    "Consultant Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in O'Fallon, MO
    Current Employee - Consultant in O'Fallon, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Great Benefits , In my area great Work-Life Balance - although you will not find that everywhere here

    Cons

    Culture is cut-throat - they lay off tenured workers every year - a lot of experienced people have been let go due to cost-cutting even thought the company is unbelievably profitable.

    Advice to Management

    Morale/productivity takes a hit every time you lay people off - so your cost savings isn't as much as you think it is.


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