Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated July 20, 2017
850 reviews

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Pros
  • The fact that we can work from home or do flex hours means we have a great work life balance (in 167 reviews)

  • Professional, allowing work from home (in 26 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Tokyo (Japan)
    Former Employee - Senior Director in Tokyo (Japan)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Strong brand, great assets and talents in global level. Built such strong brand equity by Priceless campaign and sponsorships activities

    Cons

    Management does not empower employees. Oppressed management style is preventing one to be creative. This is my second time to be back, and became completely different company from Bob Selander as CEO

    Advice to Management

    Stop abusing employees especially local markets. Stop making bad decisions on hiring new people. Learn to respect employees and act in higher level in people management. One step away by being sued as power harrasement


  2. Helpful (3)

    "Don't trust MasterCard! No matter how well your performance reviews are, they will find a way to get rid of you."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Leader in Purchase, NY
    Current Employee - Senior Business Leader in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    MasterCard is a growing company and continues to make double digit growth.

    Cons

    MasterCard likes to terminate people in small pockets so they do not get their name in the paper. They do not like to get negative press. Senior Management team not very strong.

    Advice to Management

    Executive Management needs to talk with their employee a lot more than they are doing. Morale has been poor since July 2008.

  3. Helpful (1)

    "MasterCard's Hiring and Promotion Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Head in Purchase, NY
    Current Employee - Group Head in Purchase, NY
    Disapproves of CEO

    Pros

    MasterCard is truly a global company and their bottom line benefits from a growing consumer preference to use plastic versus checks and cash to pay for goods and services.

    Cons

    MasterCard during and post IPO has taken a 180 on performance based promotions and explicitly sanctions reverse discrimination policies. The HR department is extremely corrupt and employs bully tactics to achieve their politically motivated objectives.

    Advice to Management

    To the senior management team - Stop Promoting Exclusionary Groups. You should be running and leading a business to the benefit of shareholders, and not running a political campaign. Bob, 3-4 of your senior HR officers are actively trying to dilute talent and subvert your business goals - wake up!!


  4. "Walking the tightrope of success....or failure?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Leader in Purchase, NY
    Current Employee - Business Leader in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Very good work life balance. Also, manaement practices, knowledge sharing and career advancement are dependant upon the area in which you are employed, as there is not a consistant benchmark that is enforced throughout the organization.

    Cons

    The lack of consistancy as described avbove, also the lack of support by HR in dealing with managers that create issues as a result of their lack of competency.

    Advice to Management

    Begin to understand the worth of your workforce. There is a distinct lack of effective management training, and no repercussions for not behaving in an appropriate manner towards employees. Belittling, disrespect and cursing are practiced far too often as a management style, and will never lead to the sustained results you seek.


  5. Helpful (1)

    "Sweat shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    The pay and benefits are excellent. Additionally the Company promotes education and career development classes. In a down economy, MasterCard's stock is outperforming the market and there are no wage freezes or salary cuts.

    Cons

    Depending upon your individual department's management, the working environment could be hell. Long hours, lack of recogntion, top heavy structure and incompetence at the top. Be prepared to work 14 hour days, at least six days a week, and face time is very important. Meetings take your entire day, so your work must be done after 5PM.

    Advice to Management

    Clean house. Replace with competent people who work smarter, not harder. Push for a work-life balance. Burnt out employees cannot perform properly. Stop hiring consultants that have no ties to the business.


  6. Helpful (2)

    "The MasterCard IPS group is a sweat shop full of incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Saint Louis, MO
    Current Employee - Senior Software Engineer in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There is MCU, MasterCard University, where you can learn about processing and the payments industry. There are some competent and committed people with whom to work. The facilities are OK, with the big gym and decent dining hall.

    Cons

    The benefits are not that great, especially the medican and dental.
    There is a group of folks at MasterCard who have been there for 10 years or more. That is an elitist club. They do very little work and put the onus of all the real work onto the new employees. These employees don't get the pension (like the ol' timers still get), don't get the recognition, and get very little thanks and praise. In the IPS group, especially, much of the real work is done by outsourcing it to onshore and offshore contractors.

    Advice to Management

    Get some fresh management in there. Try to break up the elitist club of the folks who have been at MC for a long time. Get rid of Lotus Notes for goodness sake, and replace it with Microsoft Outlook.


  7. Helpful (1)

    "Great potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Great level of resources
    - Attainable goals make for good compensation
    - Financially solid
    - Successful at driving interchange income to issuers
    - Great consumer brand and reputation among consumers

    Cons

    - Putting the customer last - internal harmony more important than meeting customer needs
    - No concept of succession planning or people development
    - No growth roadmap - past growth came naturally as payments were digitized; now VISA is eating their lunch in debit and Amex is signing up their issuers
    - No merchant strategy; merchants go to court and to Washington to get heard.
    - Employees not recognized for contributions but rather for keeping their heads down

    Advice to Management

    You have a great global consumer brand and a solid financial position. Get some people in there who can turn that into a growth business.

  8. Helpful (2)

    "Good company but odd culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Saint Louis, MO
    Current Employee - Manager in Saint Louis, MO
    No opinion of CEO

    Pros

    The Salary, Bonus, Matching Money and Benefits are good and if you're in the right department the work can be interesting

    Cons

    It is a fear based culture, driven by a ubiquitous old boys network. The culture does not promote accountability or in some cases even plain logic. It isn't a huge company and yet it is a bit like working for a government agency.

    Advice to Management

    Your long time culture based on the Associtaion will kill your future if you can't figure a way to change it into being based on the natures of Business


  9. Helpful (1)

    "enjoyable work but constant reorganizations made productivity difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    decent pay and benefits
    work can be interesting
    generally supports good work/life balance
    good internal training opportunities with Mastercard university

    Cons

    large bureaucracy and overhead increases costs and create too much paperwork
    no career growth or promotional opportunities
    poor management
    politics rather than performance determines success

    Advice to Management

    Institute real performance management and start emphasizing effective management
    Let business managers make business decisions rather HR and legal leading the business


  10. Helpful (5)

    "Great company in early days but became a very impersonal corporation."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Saint Louis, MO
    Former Employee - Senior Business Leader in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits but shrinking each year. Great future growth potential.

    Cons

    Management team lacks vision and class.

    Advice to Management

    Go back to caring about your employees and do a better job of eliminating incompetent managers.


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