Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated February 27, 2017
192 reviews

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192 Employee Reviews

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Pros
Cons
  • Lean resources so low work life balance (in 33 reviews)

  • Most departments work in silos and senior management does not respond very positively to requests/ suggestions (in 28 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good place to start career"

    Star Star Star Star Star
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Mastercard full-time (More than a year)

    Pros

    Good work life balance. Good place to start a career.

    Cons

    No room for advancement. A lot of the implementation has been moved offshore. Most employees just create design documents.


  2. Helpful (1)

    "Great Company with fast pace, but... global"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Fast Pace. Global company that is truly global. Great compensation. They really are on top of their game and the senior management team is very approachable. It is a shop that is moving jobs to global locations, so if you are interested in a stint in an exotic location, it's a great fit.

    Cons

    Politics are heavy. Friends of senior execs seem to proliferate while more capable people get passed over. Too much focus on 'how' things are done rather than getting them done, but that is due to the politics.

    Advice to Management

    Stop promoting friends from previous employers who are mediocre or worse.


  3. Helpful (2)

    "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Good life balance .

    Cons

    Bad senior management .


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  5. "change for better"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pune (East Timor)
    Former Employee - Anonymous Employee in Pune (East Timor)
    Recommends
    Approves of CEO

    I worked at Mastercard (More than 5 years)

    Pros

    good management shift recently in 2015

    Cons

    local and acquired companies should embrace mastercard culture


  6. Helpful (6)

    "3 out of 5 for several reasons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Leader in Purchase, NY
    Current Employee - Product Leader in Purchase, NY
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 5 years)

    Pros

    Work/life balance is highly dependent upon your direct manager. Some departments allow it on a very regular basis; other groups make it seem like you are asking the world for taking a work from home day.

    401K plan, medical benefits, vacation days, paid leave - all of these things are pretty top notch. Very nice incentives to want to work for a company that has these in place. Previously had profit sharing on top of yearly bonus, but those have since been collapsed into one rate.

    Volunteer days has also increased to 4 per year. MasterCard is a great place in terms of philanthropic vision and participation.

    Campus: Onsite gym facilities, onsite cafeteria, ample parking, close to White Plains for when you need to run out on lunch break.

    CEO has the company's best interest in mind, overall. Employees generally seem excited and motivated working for someone like him. We just need to get everyone on the same page in terms of his vision and plans for the future.

    Cons

    New office layout - some may consider this as a Pro, if you are perhaps a millennial and want to constantly be in contact with co-workers. However there is no sense of privacy; an entire lack of space for your work; volume is always at a high level and you have to sometimes wait for a 'phone booth' room to have a quiet/private conversation or just concentrate in general. It seems MasterCard wants to follow suit in this Technology Hub type of working environment, but not all of the jobs/teams here really work best in this environment.

    Work life balance - as mentioned in the Pros section, highly depends on who your manager is, and who their managers are. This should be accepted on a company wide basis and it truly is not.

    The attempt at a more diverse culture sometimes leads to wrong hires just to meet some quota that business units have in mind.

    MasterCard always prides itself on promoting from within; lateral moves within a department or between departments; however this happens less than expected. More external hires are getting roles that they are not as qualified for. Favoritism comes into play as well on some teams, which seems to be a bit juvenile. Professionals at the manager level should leave their personal feelings about their employees at the door.

    There's a sense of bureaucracy, again, depending on the management you fall under. It doesn't seem that upper management fully grasps the work that their employees take on. It's a bit of a double edged sword for the most part.

    Most available positions/opportunities are at a Business Leader level and above. It's also been said that you aren't allowed to 'skip' a level even if you feel you are qualified for a position that is posted. it's more of a diamond schematic than a pyramid schematic.

    Advice to Management

    More transparency between management and their inferiors, without treating them like inferiors. Managers should be leaders. They should give credit vs. taking credit. They should inspire enthusiasm, and consider speaking in terms of 'we' instead of 'I'. They should positively speaking push their workers and ask questions, not demand answers on why things don't get done.


  7. Helpful (5)

    "Analyst"

    Star Star Star Star Star
    Current Employee - Analyst in O'Fallon, MO
    Current Employee - Analyst in O'Fallon, MO
    Doesn't Recommend

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    good work/life balance, 401K, bonus

    Cons

    MasterCard claims to be a "tech" company, yet the upper management have a very traditional mindset on the usage of laptops. They automatically assume employees are browsing the internet when many of us are using it as an efficient way to takes notes during meetings. Some employees tend to be very petty and can't seem to mind their own business.


  8. Helpful (2)

    "Steadily Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Committed to work force diversity
    Aggressively exploring new technologies, making for an invigorating work environment
    Good benefits

    Cons

    Although improving, there are still significant knowledge silos.
    IT management often has a poor understanding of technology.
    Offshoring more for saving money than for finding the best talent.

    Advice to Management

    MasterCard is a global company and it makes sense to have employees all over the world. However there have been serious issues with offshore contracting services in IT. Although the stated goal is to find the best talent, often it's the cheapest talent and quality suffers. Costs are also increased because IT systems often have to be rewritten by employees.

    Hiring offshore resources without allowing their skills to be vetted by qualified employee IT resources is a mistake.


  9. Helpful (3)

    "Consultant Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in O'Fallon, MO
    Current Employee - Consultant in O'Fallon, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Great Benefits , In my area great Work-Life Balance - although you will not find that everywhere here

    Cons

    Culture is cut-throat - they lay off tenured workers every year - a lot of experienced people have been let go due to cost-cutting even thought the company is unbelievably profitable.

    Advice to Management

    Morale/productivity takes a hit every time you lay people off - so your cost savings isn't as much as you think it is.


  10. "MasterCard Labs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Company culture was nice with lots of activities.

    Cons

    There are only a few big projects. The rest are small one with 1-2 persons.


  11. Helpful (1)

    "Not about what you know, rather who"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Leader Product Development in Singapore (Singapore)
    Current Employee - Product Leader Product Development in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Amazing story to tell
    Some pretty smart folk around you
    Reasonable payer and great benefits

    Cons

    HR do not support you. They are merely messengers. Its really about who you know and what they think of you. Your experience and abilities are secondary. Lots of overlap in roles and responsibilities. Interview process for internal roles takes months on end and overly tedious

    Advice to Management

    Look around at the talent internally who want to do more and are under-utilised. Be clearer on how we can execute on our strategy and please, please be more honest about career prospects and opportunities. Leading people on is incredibly de-motivating



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