Mastercard Reviews | Glassdoor

Mastercard Reviews

Updated April 27, 2017
774 reviews

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774 Employee Reviews

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Pros
  • Great work life balance and office location; company truly cares about employee career development (in 145 reviews)

  • Good labs and healthy work environment (in 44 reviews)

Cons
  • Work life balance need to improve (in 33 reviews)

  • Any negative feedback for senior management considered as immaturity of individual instead of positively receiving feedback for improvisation (in 29 reviews)

More Pros and Cons

  1. Helpful (3)

    "San Carlos MasterCard Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Business Development in San Carlos, CA
    Former Employee - Vice President Business Development in San Carlos, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Global company, good benefits, and if you select the right division within MasterCard you'll find strategic growth opportunities. Unfortunately, I cannot write more than 20 words expressing "pros".

    Cons

    I worked under Loyalty Solutions, Merchant Value Proposition team based in San Carlos. The lack of leadership, strategy, and management is why I decided to leave MasterCard, and why the attrition rate is at an all time high within that division. Management went through a huge re-org, implementing a new management team that is mediocre at best.

    Advice to Management

    Reading other reviews, other ex-colleagues simply say "change management". In my experience, the team that I worked with in Loyalty Solutions have all resigned or requested internal transfers due to the overall negligent structure in Loyalty Solutions. When I was at MasterCard, and with the high attrition rate on my team, HR was practically inexistent. Overall - great company, but the Loyalty Solutions and Merchant team NEEDS A LOT OF HELP! With the current leadership structure, it's sad to see that amazing products go to waste. Would be great if Ron Garrow could spend some of his time with this team vs the core teams.


  2. Helpful (5)

    "Analyst"

    Star Star Star Star Star
    Current Employee - Analyst in O'Fallon, MO
    Current Employee - Analyst in O'Fallon, MO
    Doesn't Recommend

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    good work/life balance, 401K, bonus

    Cons

    MasterCard claims to be a "tech" company, yet the upper management have a very traditional mindset on the usage of laptops. They automatically assume employees are browsing the internet when many of us are using it as an efficient way to takes notes during meetings. Some employees tend to be very petty and can't seem to mind their own business.


  3. Helpful (2)

    "Steadily Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in O'Fallon, MO
    Current Employee - Technical Consultant in O'Fallon, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Committed to work force diversity
    Aggressively exploring new technologies, making for an invigorating work environment
    Good benefits

    Cons

    Although improving, there are still significant knowledge silos.
    IT management often has a poor understanding of technology.
    Offshoring more for saving money than for finding the best talent.

    Advice to Management

    MasterCard is a global company and it makes sense to have employees all over the world. However there have been serious issues with offshore contracting services in IT. Although the stated goal is to find the best talent, often it's the cheapest talent and quality suffers. Costs are also increased because IT systems often have to be rewritten by employees.

    Hiring offshore resources without allowing their skills to be vetted by qualified employee IT resources is a mistake.


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  5. Helpful (3)

    "Consultant Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in O'Fallon, MO
    Current Employee - Consultant in O'Fallon, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 10 years)

    Pros

    Great Benefits , In my area great Work-Life Balance - although you will not find that everywhere here

    Cons

    Culture is cut-throat - they lay off tenured workers every year - a lot of experienced people have been let go due to cost-cutting even thought the company is unbelievably profitable.

    Advice to Management

    Morale/productivity takes a hit every time you lay people off - so your cost savings isn't as much as you think it is.


  6. Helpful (2)

    "Accounts Payable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable in O'Fallon, MO
    Current Employee - Accounts Payable in O'Fallon, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mastercard full-time (More than a year)

    Pros

    - Flexible work style and benefits (can work from home if necessary, ample amount of time off)

    Cons

    - Bureaucratic: "overly concerned with procedure at the expense of efficiency or common sense"
    - Hierarchy is obvious and very strongly tied to your significance
    - "Open Door Policy" is non-existent with upper management
    - Company acquisitions do not allow for enough time and resources to properly implement/transition
    - Minimal room for input and discussion

    Advice to Management

    - Be more open to discuss strategy and change; ask relevant or impacted teams for input
    - Tone done bureaucracy and make it less necessary to throw weight of title around
    - Allow employees to diplomatically push back in the face of rudeness or unprofessional behavior


  7. Helpful (2)

    "Senior Business Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Purchase, NY
    Current Employee - Anonymous Employee in Purchase, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mastercard full-time (More than 3 years)

    Pros

    Global company, Innovative technology. Smart people. Competitive pay and benefits.

    Cons

    Very political and HR driven which makes it hard to trust and develop effective collaboration.

    Advice to Management

    Get HR out of the mix. Focus on customers and improving relationships with them. Address bad managers and the impact that they have on the organization. Stop driving strong talent out the door.


  8. "Good place"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Chatham, NJ
    Current Employee - Anonymous Employee in Chatham, NJ

    I have been working at Mastercard (More than 3 years)

    Pros

    Good benefits, strong brand, good team environment

    Cons

    Limited mobility, big company problems with a small company budget


  9. Helpful (7)

    "Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Neutral Outlook
    Disapproves of CEO

    I worked at Mastercard full-time (More than 10 years)

    Pros

    Solid cash flow. Will never go out of business.

    Cons

    Culture identity problem. Now trying to be a fintech company for millenials. But this is an old business model. Slowing growth. concentrated customer revenue. Legal risk to large segments of the revenue model.

    Advice to Management

    Change the executive managment.


  10. Helpful (1)

    "A leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President and Business Leader in Purchase, NY
    Former Employee - Vice President and Business Leader in Purchase, NY
    Recommends
    Positive Outlook

    I worked at Mastercard full-time (More than 8 years)

    Pros

    Incredible brand, technology, people, leadership, resources, offices, priceless, etc.

    Cons

    Politics galore, top heavy, reorgs constantly, passive aggressive at times

    Advice to Management

    Lessen the constant rearguing


  11. Helpful (7)

    "No Exit interview - Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in San Carlos, CA
    Former Employee - Vice President in San Carlos, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Mastercard full-time (More than 3 years)

    Pros

    Very solid company in terms of financials and meeting Wall Street estimates. Global organization, so a good fit if you choose the right division within MC.

    Cons

    In San Carlos, I reported into Loyalty Solutions, which powers offers and solutions to banks and merchants. This division is EXTREMELY dysfunctional and according to some ex-colleagues (the few that remain), state that the new regime is even worse. MasterCard has the tendency to acquire companies and put those executives to manage the business, which continues to be a disaster. With HQ's in NY - you have 0 HR presence, no career trajectory, and a very disenchanting and awkward work environment.

    Advice to Management

    Management and HR don't care - as the San Carlos is simply a front to claim they're in Silicon Valley. I had a very unpleasant tenure at MasterCard - and it's no surprise that office has such a huge turnover rate, especially Loyalty Solutions.


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