Mastercard Employee Reviews about "long hours"

Updated Jan 23, 2021

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Found 42 of over 3K reviews

4.3
88%
Recommend to a Friend
97%
Approve of CEO
Mastercard Chief Executive Officer Michael Miebach
Michael Miebach
314 Ratings
Pros
  • "Friendly work environment in which personal development is nurtured(in 117 reviews)

  • "Great benefits package and salaries(in 103 reviews)

  • Cons
  • "Senior management slowing progress down(in 53 reviews)

  • "lots of work to do and long hours for software engineer(in 42 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "long hours"

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    1. 5.0
      Former Employee, more than 10 years

      Great Experience and highly recommend Mastercard

      Aug 14, 2020 - Manager Financial Planning and Analysis in Purchase, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great compensation and benefits, paid time off. Systems are advanced and up to date. Friendly and smart people to work with. Company is growing fast and leadership is strong and innovative. Overall a great company to work for. Enjoyed my tenure at Mastercard.

      Cons

      Long hours, too many deadlines and unnecessary meetings. Meritocracy is not applied when promoting.

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    2. 3.0
      Former Employee, more than 10 years

      Lots of Pretty Words

      Nov 18, 2020 - Senior Project Manager in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay and benefits. Majority of people who work there do care about the organization and how it benefits society. Volunteering is important.

      Cons

      Lots of pretty words about opportunity and learning new skills. Can easily get stuck in a position for years with no opportunity to get out. Sr management politics impacts all employees. Expect annual reorganizations and supervisors - sometimes as many as 3 in a year. Expect annual layoffs - "expense reduction". Can be high stress and long hours. depending on your division (less resources to cover more work). Think of the position as on the job training for your next job with another company.

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      3 people found this review helpful
    3. 4.0
      Current Employee, more than 3 years

      Engineer in MC

      Jan 23, 2021 - Software Engineer in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for. Great future

      Cons

      Long hours, conflicting priorities. Lack of clear direction from management

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    4. 4.0
      Current Employee, more than 1 year

      good company to work for

      Mar 2, 2020 - Software Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      you can work remote and easy going place

      Cons

      lots of work to do and long hours for software engineer

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    5. 1.0
      Current Employee

      Overpromised and underdelivered

      Feb 27, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Generally smart and friendly coworkers and good culture - Decent perks in office, such as snacks, some meals, and game room - Less travel at junior levels compared to management consulting

      Cons

      Since the Mastercard acquisition, everything has gone rapidly downhill: benefits, perks, travel policy, culture, core company vision, employee development, etc. The Mastercard integration has been full of non-transparent policy changes, reduction in unique APT culture, bureaucracy, etc., with senior APT leadership reluctant to do anything to counteract this. The health insurance policy used to be excellent and completely covered by APT. Now, there are 3 poor high deductible plans to choose from. Many people within APT are unsure of what their roles might look like in the future due to Mastercard’s ability to do whatever it wants. Many of APT’s best employees have left for other opportunities in the last few years post-acquisition, and rightly so. While APT markets the role as strategy consulting, it is not. While there are some elements of the job that involve strategic thinking, much of your time will be spent debugging things in the software. Many things are driven by the software and what it’s capable of, which stifles a lot of creative thinking and results in projects that follow a relatively cookie cutter approach. You’re also interacting with junior instead of senior clients. Long hours full of mundane work, such as password resets, client trainings, helping clients resolve trivial software issues, SQL work, editing decks, etc. As other reviews have mentioned, you’re “glorified tech support.” The 360 review cycle pits employees against each other, making the process unnecessarily competitive and cutthroat. An unlucky project or two with an unreasonable client or challenging internal team can drop your review and even lead to APT asking you to leave. APT also claims to be mostly free of politics and hierarchy, which can be false. Certain individuals have much more sway in the organization, and if they like or dislike you, this can have a major impact on your career. The hierarchy is also present, where more senior team members pawn off mundane and time-consuming work to BCs and seem to have different, laxer standards imposed on them. Work / life balance is poor. APT claims to have better work / life balance compared to management consulting firms, but this is frequently not the case. Bad weeks can hit 80 hours when multiple clients are high burn, and the average is 55-60 hours per week. Burnout and frustration are fairly common, and APT doesn’t have a good approach for handling this. Poor exit opportunities. Unlike management consulting, APT prefers that its employees stay for the long term. The alumni network is basically nonexistent, and exit opportunities are never discussed during recruiting or at the company. The skills you learn also aren’t very transferable to other roles, with the primary non-school exit being into data science. The brand equity is also extremely low compared to management consulting firms, and there’s no graduate school sponsorship. Compensation starts off relatively high but drops off precipitously vs. management consulting as you move up the ladder.

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      15 people found this review helpful
    6. 5.0
      Current Employee

      Excellent culture, great place to start your career

      Sep 11, 2016 - Marketing Analyst in Arlington, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      APT is full of brilliant, hard-working, and helpful people that care about your professional development and the company's success. Even as it has grown rapidly and was acquired by Mastercard last year, it has retained an energetic, young culture that feels not far from its start-up roots. While it may sound cliche, a good idea is treated as such regardless of the level of seniority that it comes from. APT quickly gives you a great deal of responsibility and enables you to make impactful contributions within your first year. It is a challenging, fast-paced environment that allows you to grow quickly and develop expertise. APT is a great place to start your career.

      Cons

      With excellent compensation, lots of responsibility, and challenging work comes long hours. APT is not a 9-5 environment. At times, it can be difficult to maintain a good work/life balance. APT's fundamental mission (applying the principles of experimentation to solve complex business challenges) is very compelling and differentiated, but the end applications of it can be less interesting at times.

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    7. 5.0
      Current Employee, more than 1 year

      Amazing place to work

      Mar 28, 2018 - Client Solutions Provider in Arlington, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is an A+ company to work for. APT provides products and services that are extremely valuable to its clients and is a company that fosters innovation, creative thinking and hard work. All of the peers that you will work with here are some of the smartest, hard working and genuinely kind people you will ever meet, and makes working here such a treat. A few other key highlights: - The benefits are excellent (great 401k match, highly competitive salaries, generous PTO/Sick, catered food, great insurance, etc.). unities within the company - Tremendous upward mobility opportunities - Brand new DC office, right next to ballston metro - Amazing leadership who are approachable, thoughtful and genuine in their approach to their employees - Open to new ideas internally around process, from anyone on the team. This is not a top-down culture where everything is driven by leadership, anyone across the team has input into strategy and execution.

      Cons

      Be prepared to work hard for long hours.

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    8. 2.0
      Former Employee, more than 1 year

      You can find far more interesting work, competitive pay, and better benefits elsewhere

      Jul 28, 2018 - Business Consultant in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Generally smart and motivated peers -New DC office feels appropriate for a software company (others are dated and cramped) -Sports leagues, free food -Casual dress among employees outside of client services (consultants still wear business casual)

      Cons

      -Very long hours full of unstimulating work -Benefits decreased dramatically as of Jan 1, 2018, to align with parent company Mastercard -Young managers often fail to prioritize the many client requests, leaving constant late nights for BC's full of low-value work - Most employees, including many senior execs who have been around 10+ years, have never worked at another company. Enough said. - Nearly all of the brightest and most well-rounded peers in my class have also left 1-2 years in -Job can feel like glorified tech support, especially when staffed on many "rollout" clients -Aside from learning SQL, I do not feel like I grew meaningfully. I spent much of my time teaching client analysts how to use APT's software, scheduling meetings, and compiling decks full of software screenshots.

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      17 people found this review helpful
    9. 4.0
      Current Employee

      Analyst

      Sep 25, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice benefits, very profitable company

      Cons

      long hours and sometime political

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      1 person found this review helpful
    10. 5.0
      Current Employee, less than 1 year

      Best work culture you can ever find

      Dec 9, 2015 - Database Analyst in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Super smart and highly talented pool of people in the company with full of humility. Each and every employee is treated with same level of respect no matter what your role is. The company is very transparent and the level of commitment by the senior employees is unmatchable. Even for the hiring process, the CEO of the company, Anthony Bruce came down to the DC office in the middle of his business trip overseas to meet and introduce every new hire during the orientation and that speaks volumes of the work ethics and culture. PS: There is free food almost everyday in the office.

      Cons

      Having a startup kind of a culture, sometimes you can get more work leading you to stay in office for long hours.

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      1 person found this review helpful

      Mastercard Response

      Chief People Officer and SVP, Marketing

      Thank you for this incredible review! We’re delighted to hear that you love working at a place that values company culture and transparency. Your experience working longer hours is not uncommon at a company where everyone is eager to work on so many interesting projects. Keep up the good work, and thank you for all that you’ve done so far to help APT grow.

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