Masterworks Reviews | Glassdoor

Masterworks Reviews

Updated June 23, 2017
14 reviews

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3.5
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Stephen Woodworth
4 Ratings

14 Employee Reviews

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  1. "System Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Poulsbo, WA
    Current Employee - Systems Administrator in Poulsbo, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Masterworks full-time (More than 8 years)

    Pros

    Great people to work with. They care about their employees. They are working hard to make sure that the environment at work is healthy. There are opportunities for promotion.

    Cons

    It is an agency so if you are on the client services side it can be a pretty demanding job. Have experienced a lot of growth so they are working through that and changing their view on how to run a company as it grows.

    Advice to Management

    Keep listening to employees and the consultants you bring in to make this the best place to work.


  2. Helpful (1)

    "MW Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Masterworks part-time

    Pros

    Good Perks
    Friendly Staff
    Training
    Potential
    They do a good job of onboarding, they need to keep that up throughout the course of someone's time there.

    Cons

    Hierarchical
    Growing pains
    Office Politics
    Management could learn to listen to and care about employees more

    Advice to Management

    Just have more of an open ear!

  3. "Best Place I've Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Poulsbo, WA
    Current Employee - Anonymous Employee in Poulsbo, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Masterworks full-time (More than a year)

    Pros

    Tons of perks. Working from home, free food, parties, lots of coffee and a fantastic environment.

    I started working at the absolute lowest position at the company but was treated with respect anyway and moved up quickly.

    This company truly cares about their employees and cultivating an environment of learning and collaboration. They recognize hard work publically and are evolving to meet the demand of new clients.

    Cons

    If you get on the wrong team, it can be difficult (there are people around who are hard to work with, but there are at every company).

    Deadlines are sometimes really tight, but everyone pitches in. And, that's what this kind of agency does.

    Sometimes expectations aren't clear and it takes a while to even find out you messed up on something.

    Advice to Management

    Clear communication is key. You're super supportive to the people you're managing, but sometimes difficult to approach for anyone else.


  4. Helpful (4)

    "No good, very bad place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are lucky enough to be anointed into the leadership council or its chosen friends, life for you here will be glorious. Carte blanche to work on whatever projects you want, poor performance with no consequences, liberal expense account and maybe even an assistant to do most of your work for you.

    If you are not in this small, select group, then skip to the "cons" section because there are no pros to working here for you.

    Cons

    The level of turnover at this company is nuts. Low-level employees are constantly disrespected, ignored and gaslighted. Morale is low, employees complain frequently.

    Management has driven so many people out of the company that they have exhausted the local talent pool. HR has been forced instead to recruit poor, unsuspecting men with young families to relocate to Poulsbo where they realize that it's too expensive to live in Seattle on what Masterworks pays you and therefore you have to live in Poulsbo where, should you ever want to leave this horrible place and never come back, your job prospects are severely limited.

    Advice to Management

    The president is practically retired, let him do everyone a favor and sell it to someone who knows how to run a real business or close the company down and put everyone out of their misery already.


  5. Helpful (4)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Poulsbo, WA
    Former Employee - Anonymous Employee in Poulsbo, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Masterworks full-time (More than a year)

    Pros

    Supportive, forward thinking, accomodating, kind, supportive

    Cons

    A little complex in it's function

    Advice to Management

    Keep up the amazing enviornment


  6. Helpful (7)

    "Worst People I Have Ever Worked With"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Masterworks full-time

    Pros

    They entice you with an impressive host of perks from fully paid commuting costs, liberal teleworking policy, free food, fancy computers, corporate expense accounts and more. But do not be fooled! You will need all these things and more when you are working 60+ hour weeks to meet ridiculous deadlines or putting up with nonsense from your incompetent, belligerent co-workers.

    Cons

    As my headline said, the people are some of the worst human beings I've ever had the misfortune to work with. They might seem really friendly at first and put on a front about how much they care about you. But the same guy who is dropping dinner off at your house one day after your wife has a baby will turn around and throw you under the bus to save his own skin in front of your boss the very next day.

    Advice to Management

    Culture flows from top to bottom. Stop promoting solely based on seniority. This is causing your business to stagnate and die from leadership that is so threatened by new ideas they choose to let go of good people rather than admit they don't know what they are doing. A company your size should not have such a high level of turnover.


  7. Helpful (2)

    "On the leading edge of nonprofit fundraising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Masterworks full-time (More than 5 years)

    Pros

    Masterworks is easily the top agency for faith-based nonprofits looking for flawless traditional and integrated marketing, but Masterworks is also working on the leading edge of really exciting fundraising ideas. That's why I love working here.

    There is a high priority on benefits. It's like a big city agency in a little, family-friendly town. PTO is generous. Remote working is encouraged.

    Our clients are the best. Every day I'm excited that I get to work with such cool people who are trying to change the world.

    Cons

    Masterworks is building on it's legacy of direct response fundraising. Rapidly building new products and service inevitably leads to process growing pains. While we're going through some of those now I feel confident in our track record of evolving.

    Advice to Management

    Keep investing in the future of fundraising.

  8. Helpful (1)

    "Employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Masterworks full-time

    Pros

    Great clients to partner with, always working toward best way to help them

    Cons

    I don't have any cons


  9. Helpful (5)

    "If you are a woman who thinks and speaks, steer clear..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Poulsbo, WA
    Former Employee - Anonymous Employee in Poulsbo, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Masterworks full-time

    Pros

    Free food and soda, generous perks to senior-level employees, understanding of family issues and flexible on telecommuting.

    Cons

    Even though the company party line touts otherwise, this is an extremely conservative organization with very traditional ideas about women's roles. The company claims equal gender representation among employees but, in reality, 90% of women employees work in strictly support roles (aka glorified secretaries). The few that aren't don't tend to last more than a year or two, or are extremely bitter and openly complain about poor treatment and open hostility. Complaints to Management/HR are met with acknowledgement that women "struggle" to fit in but no solutions are offered and no changes are made.

    Advice to Management

    The turnover rate here is so extreme that hiring managers say they can no longer find suitable talent locally and have turned to cold calling off LinkedIn trying to recruit people who live across the Bible Belt.

    Seattle is the 15th largest metropolitan area in the country and growing. Do you truly believe there is a shortage of qualified talent in this area?

    Please take your heads out of the sand and open your eyes to what is going on at your company. Until you decide to get with the times and stop treating half of your employees poorly, you will continue to lose good talent while failing to hire new ones.


  10. Helpful (2)

    "Could be a great company to work for, but . . ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Masterworks full-time (More than 3 years)

    Pros

    The company has some really great people. Like the other reviewers said, they're very accommodating to family issues that come up. The building is nice and there are snacks. Good benefits, too. Fun parties and gatherings.

    Cons

    Employees are not valued. Leaders do not listen to the needs of those of us who do the work. There have been lots of layoffs due to "position elimination" then others are hired right away. There's poor communication between departments, resulting in much frustration and confusion. I have been there less than 5 years, but it has been that way ever since I started and it's not getting better, but worse.

    Advice to Management

    I believe that people need better training and that leaders should listen to and respect the people who are working for them. Many of my coworkers feel that they aren't respected, and I think that's a shame.


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