Mattress Firm Reviews | Glassdoor

Mattress Firm Reviews

Updated July 18, 2018
2,227 reviews

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3.3
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Steve Stagner
68 Ratings

2,227 Employee Reviews

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Pros
  • "There is definitely an opportunity to make good money if you are a good salesperson" (in 60 reviews)

  • "Great training and staff that want you to succeed" (in 102 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time

    Pros

    Fun people to work with and great pay.

    Cons

    Working retail hours and weekends

    Advice to Management

    More training

    Mattress Firm Response

    Jul 4, 2018 – Vice President, Talent Acquisition + Retention

    Thanks for your review and for helping to make Mattress Firm a great place to work!


  2. Helpful (25)

    "Learn How to Cook Chicken --- It Pays Better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Average national compensation at Mattress Firm is $12 Bucks and hour.

    Workers at Chick-Fil-A will be making $18 per hour with paid sick leave and other great benefits.

    Cons

    Mattress Firm has sunk to new lows in compensating sales staff.

    Approximately 15% of total national sales staff make $18 dollars (Chicago Market) an hour average compensation in a few and dwindling remaining prime locations. Rumor is the hours will change to 10AM to 9PM beginning in June thereby further reducing the average hourly compensation.

    NEW COMPENSATION PLAN:

    Mattress Firm recruits naive Millennial's with promises of up to $65K + a year. 85% of mattress sales droids are earning far far less.

    Compensation is way OVER PROMISED and UNDER DELIVERED.

    Don't believe the Hype. Stop in at 4 to 6 stores and interview the sales staff. Ask how much they anticipate earning this year. Ask how happy are they with the numerous compensation plans rolled out over the last year.

    You may find an abundance of anger and distrust with management.

    Advice to Management

    Train sales people to cook Chicken as it pays better.
    ... and remember: Eat Mo Chicken!

  3. Helpful (1)

    "Pros Outweigh the Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Albany, GA
    Current Employee - Area Manager in Albany, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    I work with a phenomenal team of talented supporters. Training is always available. My salary has no cap. 401k as well as healthcare helps me secure my future and my family. A clear path to advancement has allowed me to rise steadily creating job satisfaction.

    Cons

    As with most retail sales the hours are long and I work weekends and holidays.

    Advice to Management

    Continue to build relationships with those you manage. It makes the work environment enjoyable and we love to have you come visit.


  4. Helpful (5)

    "Great Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mattress Firm full-time

    Pros

    Fun environment with good people

    Cons

    The Work/Life balance is low

    Mattress Firm Response

    Jul 4, 2018 – Vice President, Talent Acquisition + Retention

    I appreciate the time you spent at Mattress Firm. I wish you all the best!


  5. Helpful (9)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Sacramento, CA
    Current Employee - Store Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (Less than a year)

    Pros

    Amazing pay structure with some holidays off and a "pay cushion" incase sales are not met but this has yet to happen thankfully.

    Cons

    None this company really knows how to take care of its employees from top to bottom.

    Advice to Management

    Plenty of room if you really care to make it happen.

    Mattress Firm Response

    Jun 12, 2018 – Mattress Firm Careers

    Thanks for taking a few minutes to leave a review! I'm glad to have you as part of the Mattress Firm team in Cali.


  6. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Boston, MA
    Current Employee - Sales in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    They seem to have hired a good CMO and advertising is more aggressive

    Cons

    The Phone system for customers in need of assistance is an embarrassment and management knows it. However, nothing is happening to improve it so their core values are total nonsense.

    Advice to Management

    When you increase commissions % stop lowering the margins. We are not idiots. Get another name brand line like Serta Perfect Sleeper. The selection of mattress for a company this large is embarrassing. Build a true CS dept big enough for the amount of showrooms you have. Stop making customers do all their warranty claims online. Team up with a service company for inspections. Have your phone system route properly. Stop hiring managers that are afraid to talk to customers. Train your showroom managers how to find information they need. They are mostly clueless and just give out wrong phone #s. Finally, you should be ashamed at what your employees pay for health care. Show us you care. Talk is cheap.


  7. "Great place to work if you like long hours and a steep learning curve."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    If you sell you can make decent money.

    Cons

    Traffic at most stores is very low and the beds should be priced to move instead of leaving it to us to negotiate the bed with the guest.

    Advice to Management

    Cut all prices by 20% and lock the mattress prices! Let us negotiate with accessories and bases.

  8. Helpful (6)

    "This is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ
    Recommends

    I worked at Mattress Firm full-time (Less than a year)

    Pros

    They really care about their employees!

    Cons

    Can't think of anything bad to say!

    Mattress Firm Response

    Jun 19, 2018 – Mattress Firm Careers

    Thank you for taking the time to leave a review! I'm glad you had a GR8 experience here.


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time

    Pros

    You have a base pay and the ability to make more

    Cons

    Will not always see customers, low base pay in some area's


  10. Helpful (2)

    "Manager on duty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mattress Firm full-time

    Pros

    good people and good training,

    Cons

    pay, work hours, travel distances/frequency, contradictory goals, products offered

    Advice to Management

    don't just expect employees to "drink the kool-aid" and move on


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