Mattress Firm Reviews | Glassdoor

Mattress Firm Reviews

Updated December 13, 2018
2,318 reviews

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3.2
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Recommend to a friend
Approve of CEO
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Steve Stagner
123 Ratings

Employee Reviews

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Pros
  • "There is definitely an opportunity to make good money if you are a good salesperson" (in 63 reviews)

  • "Great training and staff that want you to succeed" (in 107 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "MIT Manager In Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mattress Firm full-time

    Pros

    Good pay, easy going job. Some days you may not have not even 1 customer. Good commission and solid base pay

    Cons

    Long days 10-12 hour shifts, required to work 6 days a week


  2. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time

    Pros

    Pay and Local Leadership team

    Cons

    The Hours and Growth Structure

    Advice to Management

    Cut the fat off the bone and continue to do what you do best

  3. "Great career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Denver, CO
    Current Employee - Area Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    -great pay
    -great community
    -easy going management

    Cons

    Long hours
    Stress to hit numbers and budgets

    Advice to Management

    Be more in tune with your sales staff


  4. Helpful (1)

    "fun"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mattress Firm (More than a year)

    Pros

    easy job
    can make it fun

    Cons

    no life work balance
    long hours

    Mattress Firm Response

    Dec 3, 2018 – Vice President, Talent Acquisition + Retention

    So glad to hear you had a great time while working at Mattress Firm! Wishing you all the best this holiday season.


  5. Helpful (4)

    "Regional HR Business Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Human Resources Business Partner in Houston, TX
    Former Employee - Regional Human Resources Business Partner in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mattress Firm full-time

    Pros

    Employee discounts, employee purchase program.

    Cons

    Losing the great culture it once had

    Mattress Firm Response

    Dec 13, 2018 – Vice President, Talent Acquisition + Retention

    Thank you for taking the time to share your experience. I appreciate all you have contributed to Mattress Firm and as part of the Human Capital team. I wish you nothing but the best in your future... More


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Houston, TX
    Former Employee - Area Manager in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mattress Firm full-time (More than a year)

    Pros

    Unlimited Income Potential. Great Culture. Great Training.

    Cons

    Corporate is disconnected from Field

    Advice to Management

    Create better communication between Corporate and Field


  7. Helpful (3)

    "Manager On Duty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mattress Firm full-time

    Pros

    Experience a lot of down time

    Cons

    Experience a lot of long hours

    Advice to Management

    Bring back Temper and Sealy Posturepedic

    Mattress Firm Response

    Dec 13, 2018 – Vice President, Talent Acquisition + Retention

    Thanks for sharing feedback regarding your experience. Thank you for being part of the Mattress Firm team, and I wish you all the best. Happy Holidays!

  8. Helpful (2)

    "Mattress Firm Austin North"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Austin, TX
    Former Employee - Area Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mattress Firm (More than 5 years)

    Pros

    Can make good money.
    Duties for a store manager are basic.
    Great training.
    Great people.

    Cons

    Long hours, extra hours during holidays, shifts are 10+ hours.
    Store managers can have a lot of downtime.
    Area managers are severely over worked and under paid.
    Promotions require relocation.

    Advice to Management

    Work on better compensation for the area managers. They always hear that they are the most under compensated position (I heard it from the highest people in corporate), yet nothing ever gets done about it.


  9. Helpful (4)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mattress Firm full-time (More than 8 years)

    Pros

    If you are good at sales the income potential is unlimited.

    Cons

    Mattress Firm claims to be a performance based company, that is not true! It is now who you know and how well you politic instead of performance. The culture of the company is also not what it used to be, they promise you one thing and then do another.

    Advice to Management

    Invest in your people


  10. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Fort Myers, FL
    Former Employee - Store Manager in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mattress Firm full-time (More than a year)

    Pros

    You are a manager. You can make really good money

    Cons

    You work every holiday at ridiculous times. It’s a base hourly or commissions but it can vary pending on where you are. Upper management isn’t on your side. They will ALWAYS side with the customer o matter what. You never actually enforce policies and once your promoted they can strip it.

    Advice to Management

    Have your employees back. We need to know that you trust us.