Mattress Firm Reviews | Glassdoor

Mattress Firm Reviews

Updated October 20, 2018
2,284 reviews

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3.2
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Steve Stagner
101 Ratings

2,284 Employee Reviews

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Pros
  • "There is definitely an opportunity to make good money if you are a good salesperson" (in 62 reviews)

  • "Great training and staff that want you to succeed" (in 105 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Mattress Firm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Arlington, TX
    Current Employee - Sales Manager in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (Less than a year)

    Pros

    Love My job!!! Great Pay, Great Management! A lot of support! Great team!!:))

    Cons

    Long days, exhausted when you get home.

    Mattress Firm Response

    Oct 8, 2018 – Vice President, Talent Acquisition + Retention

    Hey hey hey, I love my job too! I am thrilled to hear of your passion for your career and your local DFW team. So glad to have you as part of the team!


  2. Helpful (1)

    "Great people in our office."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Rocklin, CA
    Former Employee - Graphic Designer in Rocklin, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mattress Firm full-time (More than 5 years)

    Pros

    The people are the best part!

    Cons

    Commute distance, pay was on the lower end of the spectrum for my position

    Mattress Firm Response

    Oct 18, 2018 – Vice President, Talent Acquisition + Retention

    Thank you for being a part of the Mattress Firm/Sleep Train team for 5+ years!

  3. "Operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General and Operations Manager in Little Rock, AR
    Current Employee - General and Operations Manager in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 5 years)

    Pros

    Able to create winning work environment

    Cons

    Company is going thru bankruptcy at the moment

    Advice to Management

    Always invest in your people


  4. Helpful (42)

    "Learn How to Cook Chicken --- It Pays Better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Average national compensation at Mattress Firm is $12 Bucks and hour.

    Workers at Chick-Fil-A will be making $18 per hour with paid sick leave and other great benefits.

    Cons

    Mattress Firm has sunk to new lows in compensating sales staff.

    Approximately 15% of total national sales staff make $18 dollars (Chicago Market) an hour average compensation in a few and dwindling remaining prime locations. Rumor is the hours will change to 10AM to 9PM beginning in June thereby further reducing the average hourly compensation.

    NEW COMPENSATION PLAN:

    Mattress Firm recruits naive Millennial's with promises of up to $65K + a year. 85% of mattress sales droids are earning far far less.

    Compensation is way OVER PROMISED and UNDER DELIVERED.

    Don't believe the Hype. Stop in at 4 to 6 stores and interview the sales staff. Ask how much they anticipate earning this year. Ask how happy are they with the numerous compensation plans rolled out over the last year.

    You may find an abundance of anger and distrust with management.

    Advice to Management

    Train sales people to cook Chicken as it pays better.
    ... and remember: Eat Mo Chicken!


  5. "Manager on Duty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Mattress Firm full-time (Less than a year)

    Pros

    Good team culture. Supportive team. Possible to make good money.

    Cons

    Customers. Competing against online sales within the company. Limited range of product after hacking off Sealy-Tempurpedic. Skimpy technology choices, so searching, running reports and entering orders can be brutally slow. Cannot close store to pick up lunch when working alone. Base wage is exceedingly small for what is extracted from new employees.

    Advice to Management

    Invest in a tech upgrade. Stop undercutting stores with lower online prices.


  6. Helpful (4)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tampa, FL
    Current Employee - Store Manager in Tampa, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 5 years)

    Pros

    Autonomy, fairly low stress, Positive corporate culture, advantage of working for the market leader. If you are going to work retail, this is the company to work for. If you prove yourself, you will move up to better opportunities.
    The CEO is an amazing guy.

    Cons

    Management is inconsistent. I've had great leadership and I have had ineffective or just plain awful leadership.
     Its hard to make a living in a smaller store.
    Long hours, especially on holiday weekends - 44 hours over 4 days during Labor Day weekend. It is exhausting.
    Advancement is nearly impossible if you cannot relocate

    Advice to Management

    Allow 360 reviews of DMs by ASMs and STMs. A poor DM can kill a district's morale. There are too many leaders that have no business managing people. Poor leadership should be weeded out or retrained.


  7. Helpful (1)

    "Great If You Can Talk To People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Concord, NC
    Former Employee - Store Manager in Concord, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Mattress Firm full-time (Less than a year)

    Pros

    Commission and a TON of free time to do what you want.

    Cons

    Guest delivery issues and learning the sale process.

    Mattress Firm Response

    Oct 6, 2018 – Vice President, Talent Acquisition + Retention

    Thank you for your feedback and for your time as part of our Concord, NC sales team!

  8. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Pay can be great depeding where you are located at

    Cons

    Pay can suck depending what store you are at


  9. Helpful (1)

    "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy job. Just make sure you get assigned to a larger store.

    Cons

    Work weekends, no time off for lunch, can be very boring, constant sales meetings that could have been explained via email.

    Mattress Firm Response

    Oct 18, 2018 – Vice President, Talent Acquisition + Retention

    I appreciate you taking a few minutes to share your feedback regarding your time at Mattress Firm. You are right - working on the weekend is part of the role of an Assistant Store Manager, but this... More


  10. "Sales Rep/Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Pay is awesome! Making sales isn't very hard and the commission that comes with it was more than my expectations.

    Cons

    Hours suckkkkk. You're working 10-8 each work day but Sunday. Holiday hours are horrible (black friday was 8am-9pm). You will also be working every Saturday which is hard for family time.

    Moving up is practically impossible and if you do move up, you'll be taking a pay cut! Every floor sales person's goal is to make it to corporate, but the chances are very slim.

    Advice to Management

    Up security at the stores. People are completely alone for 10 hours without any security if accidents happen. The Houston situation was terrifying, please protect our team!

    Create alternating schedule where floor employees are forced to work 50+ hours a week.

    Mattress Firm Response

    Oct 19, 2018 – Vice President, Talent Acquisition + Retention

    I am so glad you took a few minutes to leave a review - I appreciate your honesty! Because employees just like you have shared similar feelings regarding work/life balance, we are in the midst of... More


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