Mattress Firm Reviews | Glassdoor

Mattress Firm Reviews

Updated May 23, 2018
2,199 reviews

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3.3
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Steve Stagner
52 Ratings

2,199 Employee Reviews

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Pros
  • There is definitely an opportunity to make good money if you are a good salesperson (in 59 reviews)

  • Great training and staff that want you to succeed (in 101 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Make Differences and Make Money, winning!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Chicago, IL
    Current Employee - AREA SALES MANAGER in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 10 years)

    Pros

    No micro-managers. You are taught to run your store as if you own your own business. Given the autonomy to do what’s right for the guest, the company and you. It’s commission base pay, I like to control my income. I’d rather make as much money as possible vs salary. Leadership values your work, life balance.

    Cons

    It’s retail. The missing of the holidays is tough especially when families are involved. It’s what I have chosen as a career so weekends are missed a lot, but those are also the busiest days, so it’s a give and take.

    Advice to Management

    Hire part time help. In my experience part time employees are some of the most reliable, dependable employees I have ever known. Certainly understand it can go either way, but I try and draw from experience and my experience tells me, part time employees are fantastic. Consider a system that allows for a weekend off a month without the repercussions of worrying about your sales performance landing you some other place besides Mattress Firm.

    Mattress Firm Response

    Apr 30, 2018 – Vice President, Talent Acquisition + Retention

    Thanks for leaving a review, and for serving as a leader to our Chi-Town team! I am excited to let you know that several items that you mentioned are currently in the works - our leadership is hard... More


  2. Helpful (29)

    "Four Stars ... It's A SAD Joke!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than 8 years)

    Pros

    Fair to poor benefits. Base Pay solid 12 dollars an hour. Basic product knowledge to sell a mattress set. Strong appeal to Millennial's who are happy to accept low wages and long hours.

    Cons

    Mattress Firm is in turmoil. Business Analysis project up to 600 to 1000 store closings. Year over year sales down 16% reported by public records. Desperate to secure credit lines due to major accounting and real estate scandals.
    Limited promotion opportunity as area managers take the few higher volume stores.
    Lots of people looking for jobs as company downsizes.
    Do a search on Mattress Firm NEWS to find the latest trends on this on going corporate drama and tragedy.

    Advice to Management

    Grab your life preservers.

    Mattress Firm Response

    Mar 6, 2018 – Vice President, Talent Acquisition + Retention

    Thank you for taking the time to voice your feedback and concerns. We are constantly looking for a way to improve our benefits package. Just last year we launched our new and improved tenure rewards... More

  3. Helpful (5)

    "Better back then"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mattress Firm full-time

    Pros

    Enjoy helping people sleep pain free.

    Cons

    They sold out to a South African Company..no money stimulates our economy anymore.

    Mattress Firm Response

    Apr 30, 2018 – Vice President, Talent Acquisition + Retention

    Thank you for taking a few minutes to leave your review. We have seen quite a bit of change in the recent past, but we are very excited about where Mattress Firm is headed! Best of luck to you in... More


  4. Helpful (1)

    "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Easy job, a lot of down time. Great people, good training. Ability to move up and make money

    Cons

    No lunch breaks, 10 hour days and working weekends and holidays.

    Mattress Firm Response

    May 21, 2018 – Vice President, Talent Acquisition + Retention

    I appreciate you taking a few minutes to leave a review, and all you do to serve our Austin guests. Wishing you all the best as we head into this Memorial Day weekend!


  5. Helpful (2)

    "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tucson, AZ
    Current Employee - Manager in Tucson, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Be your own boss. No micro management. Good pay.

    Cons

    Work life balance. Too many long hour shifts. No lunch breaks away from building

    Mattress Firm Response

    May 11, 2018 – Vice President, Talent Acquisition + Retention

    I appreciate you taking a few minutes to leave a review. I'm excited to let you know that we're taking a look at how we can improve scheduling for our sales team members - be on the lookout for... More


  6. Helpful (3)

    "My Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mattress Firm full-time (Less than a year)

    Pros

    I’ve worked for Mattress Firm for 9 months and it has been a great learning journey it’s a great company and it’s getting better day by day.

    Cons

    The long hours can get to you if your not use to working 10hr days. If your working the time will fly by.

    Advice to Management

    Don’t rush the process everything takes time.

    Mattress Firm Response

    May 11, 2018 – Vice President, Talent Acquisition + Retention

    I am so happy you are enjoying the learning journey - welcome to the Mattress Firm team!


  7. Helpful (3)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    They encourage development and give plenty of training. I don't have a boss on location micromanaging my tasks. We can give our time to charties and they pay us for it. Most importantly you will get promoted based on your effort.

    Cons

    The retail hours can be tough.

    Mattress Firm Response

    May 11, 2018 – Vice President, Talent Acquisition + Retention

    Thank you for taking a few minutes to leave a review; I'm glad to have you as part of the Chicago team!

  8. Helpful (1)

    "Make the most of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    -Excellent earning potential
    - Professional atmosphere
    - Room for internal growth
    - Autonomy at work

    Cons

    - Hours are not kind to family structures
    - Compensation plan is a bit convoluted

    Advice to Management

    Being the largest mattress retailer in North America, maybe revise the compensation structure (yet again) to infuse a little more motivation into your sales associates. Work on flex scheduling.

    Mattress Firm Response

    May 11, 2018 – Vice President, Talent Acquisition + Retention

    I want to thank you for sharing your feedback. Just a few weeks ago, field and corporate leaders came together to examine and strategize for upcoming initiatives designed to increase the time our... More


  9. Helpful (5)

    "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Kansas City, MO
    Current Employee - Sales Associate in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Top writers make good money. Employee Discounts. Good benefits. Matching 401K with choices.

    Cons

    Online steals your sales by undercutting price for less than the sale. Corporate lack of communication. About half as much foot traffic as when I started. They cut the commission plan down. They now expect you to get your own customers. Holidays and weekend are never free plus extra hours.

    Advice to Management

    Take care of brick and mortar people who actually personally interact with guests.

    Mattress Firm Response

    May 22, 2018 – Vice President, Talent Acquisition + Retention

    We have definitely experienced our share of growing pains in the recent past as we streamlined multiple organizations, rolled out a new POS system, experienced several leadership changes... not to... More


  10. Helpful (3)

    "Great team culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Chicago, IL
    Current Employee - District Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 5 years)

    Pros

    Fun place to work
    Supportive team atmosphere
    Ongoing training
    Opportunities to travel throughout the country

    Cons

    Biggest con is working weekends, but it is retail


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