Mattress Firm Reviews

Updated May 14, 2021

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3.3
57%
Recommend to a Friend
61%
Approve of CEO
Mattress Firm CEO John Eck
John Eck
187 Ratings
Pros
  • "Great training and team-building(in 121 reviews)

  • "Great culture and fun environment to work in(in 106 reviews)

  • Cons
  • "Long hours, some disengagement, unpredictable pay(in 592 reviews)

  • "The long hours make it difficult to maintain a healthy work/life balance(in 357 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Mattress Firm and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Cozy

      Jan 15, 2021 - Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Regular schedule and cozy atmosphere

      Cons

      Lots of downtime between guests

      1 person found this review helpful
    2. 2.0
      Current Employee

      Learned a lot but not really worth it

      Apr 12, 2021 - Sleep Expert in Chesapeake, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You have the potential to learn a lot and meet excellent people

      Cons

      You will get screwed over at some point whether by the company, bosses, or fellow associates. I have been mistreated by this company so many times. The only reason I’m still working here is dude to the coronavirus epidemic and the difficulty finding a good job. I have been harassed by coworkers, and the company gave them a slap on the wrist. In one case they did fire the guy but it was only because I had to fill out a police report and they know it would have become a lawsuit had they not. This company only cares about money and doesn’t care much for its employees only when they do amazing but as soon as you are doing ok (most of the time through no fault of your own as it is sales) they see you as garbage again.

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      1 person found this review helpful
    3. 5.0
      Current Employee

      Good salary and benefits

      May 12, 2021 - Mattress Firm Manager On Duty in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They work around your schedule

      Cons

      Commission can be really high sometimes and really low other times

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    4. 1.0
      Current Employee, more than 1 year

      Still think you want to apply???

      Apr 25, 2021 - Senior Sleep Expert in Plantation, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Vaping inside the store and wifi

      Cons

      When you have a DM trying to make their mark and show off to her boss, by telling the District to take all deals, it does not matter what the dollar amount of the sale as long as the sale is $1.00 over COST. You make the $5.00 commission floor. To this particular DM the $5.00 commission is good for you. You sell a system over $1000.00 and make $5.00 you need not to complain. If you do not take the deal, you (she) will be yelled at and will come across saying no more being nice and YOU do not take the deal you get written up. Manage by FEAR!!! How are you expected to survive and support your family by making $5.00 per sale and hopefully not get written up? By the way DMs make over $65 to $80K a year so they don't need to worry about $5.00 commission per sale.

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      1 person found this review helpful
    5. 3.0
      Former Employee, more than 5 years

      Going Downhill

      Apr 20, 2021 - Area Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Earning potential. Sales development. Community.

      Cons

      Hours. Work/Life Balance. Average earnings. Turnover.

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    6. 5.0
      Former Employee

      Good comp

      May 9, 2021 - Sales Associate in Caro, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work for

      Cons

      None that are able to be listen

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    7. 4.0
      Former Employee, more than 3 years

      Good Company,. Requires dedication.

      May 5, 2021 - Sales Manager in McKinney, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Potential for great earnings. Friendly co-workers.

      Cons

      Commission based sales is always a fickle beast. Long hours. New programs are conceptualized, trained, launched, and then abandoned all within weeks.

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    8. 1.0
      Former Employee, more than 1 year

      Awful unless you have been there a while.

      May 10, 2021 - Sales Associate in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of down time, bring your laptop and learn a new skill on the job

      Cons

      Pay. Super low unless you're in one of the flagship stores. They have too many damn locations. People will haggle with you for 3 hours. Then they will go a mile away and buy from your coworker down the street,

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    9. 5.0
      Current Employee, less than 1 year

      Great place

      May 4, 2021 - Sleep Expert 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay and friendly work environment!!

      Cons

      A lot of training that has to be done at other stores which creates lots of unnecessary travel.

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    10. 2.0
      Former Employee, more than 5 years

      If you want no work life balance, or enjoy not seeing your family much, this is your job!

      Jan 31, 2021 - Store Manager in Pacific, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They pay is at least a livable wage

      Cons

      hours, meeting after meeting, extended holiday hours every holiday weekend, like 12 plus hour days,

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      2 people found this review helpful
    Viewing 1 - 10 of 2,978 Reviews

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