Mattress Firm Reviews | Glassdoor

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Mattress Firm Reviews

Updated February 19, 2018
2,112 reviews

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3.3
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Mattress Firm President and Chief Executive Officer Ken Murphy
Ken Murphy
596 Ratings

2,112 Employee Reviews

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  1. Featured Review

    Helpful (32)

    "You get out of this job what you put in it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Houston, TX
    Current Employee - Sales in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 10 years)

    Pros

    Great culture and Great coworkers. Advancement for those who are dedicated and want to work hard. Gives back to the communities that they serve.

    Cons

    Yes, the hours are long. It's retail, you know going into it. But I will say that the negative reviews I read are mostly related to the fact that some people come into the job looking for a get rich quick scheme. It's the easiest low paying job or the hardest high paying job. Look at our million dollar writers. They all bust their hump to go above and beyond for their guests. That includes cleaning bathrooms and dusting window ledges. If someone used to make $70k a year and now makes $37 then I would challenge them to look in the mirror. Ask yourself this question. What more could I be doing to turn things around for myself? The company is doing its best to provide the best mix of goods at a competitive price. No one said it would always be easy. Sometimes though we have to work harder and smarter and not blame corporate for every time business is slow and your check is small.

    Advice to Management

    My advice to management is to keep doing what your doing. You have always stayed true to your guiding principle of what do we need to do to put ourselves out of business if we where the competition. Stay strong and remember, Haters are gonna hate that's what they do.

    Mattress Firm Response

    Dec 7, 2017 – SVP Human Capital

    Hello Houston! Thanks so much for your feedback and keep up the good work!


  2. "No complaints"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bullhead City, AZ
    Current Employee - Store Manager in Bullhead City, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Pay is great, sale the product and make great money. Hrs are long but you get used to it and this means it's enough time to keep your store in tip top shape, bonuses are good, commission is good and I get the majority of my vacations when I ask and personal time if needed. I'm happy with my job

    Cons

    There are no cons, do your job, make money and go home. That simple.

    Advice to Management

    Be a great leader, learn everything you need to know to b the best role model and lead by example. Run your store like it's ur own personal business with pride

  3. Helpful (3)

    "Always Winning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 10 years)

    Pros

    This company has made it through multiple situations and always comes out on top. Surviving the great recession, going public, mergers, leadership changes, major product partner realignments, pos changes and more. Regardless of the task or depth of the problem, the heart of the company combined with those that fight for it, we always come out bigger and stronger on the other side. That's why I love this place. You always know that we will be here and keep growing. The opportunity for you to grow with it is so much more than any other place to work. If you have the talent and drive to be successful, this is the best place to work.

    Cons

    Dealing with change is not easy for everyone. The reality is, if you are not changing, you are not growing. Staying stagnant is going backwards in retail. If you are creative and driven to find new and better ways to do things, you will love it here. If not, you may have a hard time with continuos learning, updating product, and testing processes.

    Advice to Management

    Never lose the passion to win! Listen to the people that are close to the guests.


  4. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    Current Employee - Commissions Speci in Houston, TX
    Current Employee - Commissions Speci in Houston, TX

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Growth Potential and Culture. I have a great boss and a great team that honestly care and want to see me grow and improve.

    Cons

    Communication could sometimes be improved.

    Advice to Management

    Communicate more effectively.


  5. Helpful (2)

    "A phenomenal career thusfar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Manager in Houston, TX
    Current Employee - Training Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (Less than a year)

    Pros

    Amazing culture!
    Feel as though i'm working with family.
    Co-workers display a strong sense of caring.
    Every day brings a new opportunity to grow.
    Endless growth opportunity.

    Cons

    It's retail, we normally work when most or off.

    Advice to Management

    Lead from the front


  6. Helpful (2)

    "Love..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Braintree, MA
    Current Employee - District Sales Manager in Braintree, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time

    Pros

    Working at Mattress Firm is as much of an education on how to run your business, as it is a place of employment. I feel that the more I put into this job, the more I get out of it. The culture is amazing. Everyone is supportive and dedicated to development. Can’t say enough about this company that makes me feel part of something bigger...

    Cons

    It’s will take effort to be successful. You need to stay self motivated to get the most out of it.


  7. Helpful (3)

    "More than a Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Brooklyn, NY
    Current Employee - Retail Sales Associate in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 5 years)

    Pros

    Uncapped salary
    Team environment
    Ability to run your business
    Unlimited resources in training and development
    Supportive leaders
    Massive amount of growth
    Stability
    Better retail environment than most
    Team meetings
    Great rewards
    Paid time off
    Ability to travel
    Personal attention
    No micromanagement
    Trusting environment
    Yearly guarantee $40,000
    100% commission with no income cap
    Not a good place for lazy, and closed minded people who cry about everything.
    Much better than Sleepy’s, which is the same company that went bankrupt and had to sell.
    Sooo much more

    Cons

    Not a bad thing, but it is retail so you do work 46 hours a week and that includes weekends.

    You will have to work holidays except Christmas, Easter, and thanksgiving

    Advice to Management

    Continue to hold teams to higher standard, and weed out those who don’t want to be better.
     Focus on those who are willing and want to have a good career.
    Hire people who don’t cry about everything
    Keep listening to the right people

  8. Helpful (2)

    "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Houston, TX
    Current Employee - Project Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Culture, creative work, great people, competitive pay, nice benefits, travel, professional, opportunity, professional development opportunities and much more

    Cons

    industry hardships, must have sales experience to understand work

    Advice to Management

    Keep it up - when times are hard, people can work harder!


  9. Helpful (2)

    "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketplace Product Additions in Houston, TX
    Current Employee - Marketplace Product Additions in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Fun, laid back work environment; opportunities to be promoted from within

    Cons

    Still a great work environment, however the company culture used to be even more amazing!

    Advice to Management

    Allow employees to be involved in more aspects of business development, so that they can grow & learn.


  10. Helpful (2)

    "Lots of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    If you put in the work, and want to move up then you will. It may not happen right away, but keep pushing towards it, and you will be rewarded.

    Cons

    Seems to be some down times, but overall most of our leaders actually care.


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