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Mattress Firm Reviews

Updated January 10, 2018
251 reviews

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2.0
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Mattress Firm President and Chief Executive Officer Ken Murphy
Ken Murphy
51 Ratings

251 Employee Reviews

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Pros
Cons
  • Many people end up mostly being social with other MFRM team members because of this, which makes the work-life balance even more off-kilter (in 270 reviews)

  • You will work every weekend and most holidays (in 150 reviews)

More Pros and Cons

  1. Helpful (8)

    "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Nashville, TN
    Current Employee - Store Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    You can move up very quickly if you put in the effort. Plus you have the opertunity to transfer anywhere in the United States.

    Cons

    They don't pay for the work they demand. Unfortunatly the pay is the same for everyone other than area managers which is $10.88 an hour. You do have comission but only if it trumps your hourly and most of the time you will put in 97 hours every pay period. Also the budgets they place on you are horrible, there are days I see one person come in during my ten hour shift (with no over time) and then they get mad when you cant hit those budgets.

    Advice to Management

    Take care of your employees and they will be excited to come to work.


  2. Helpful (12)

    "Silly people modern day pyramid scheme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    sitting down a lot
    predatory selling
    lying to make sales

    Cons

    a lot of people in management who have nothing really going for them, but are given the opportunity to feel some power in a joke of a position

    Advice to Management

    stop acting like you're doing anything important in the world - lol

  3. Helpful (7)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (Less than a year)

    Pros

    Commission gives the potential to make good money. When you start, you can make more than someone who's been there a lot longer.

    Cons

    They company has changed so much since the merger. The upper management doesn't care about you so much anymore. You are just a number to them. They will tell you to make a sale that benefits the company's benefit (share holders) rather than what is best for the customer.

    Advice to Management

    You are loosing the people who built a solid foundation of the products for the customers of Sleep Train. Stop being self serving and pretend to have a soul.


  4. Helpful (9)

    "Sales Manager - Be Ware Company Shills!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than 8 years)

    Pros

    A place to learn basic sales skills. Must be in a large volume store to make$60K +. Area Managers will get the larger stores limiting advancement.

    Cons

    Funny how there is a flood of company shills posting fake reviews to cover up Honest reviews. LMAOF!!

    Major push to hire millennial workers as this group is perceived as willing to work for low wages, Top performers exiting for greener pastures, unwilling to settle for reduced commissions, increased health insurance cost. Most worker bees earning $35K to $45K.

    Numerous get rich - failed initiatives and close outs.

    Changing market conditions undercutting profit margins. Online retailers including Sams Club and Costco causing major bleed.

    Another compensation plan being rolled out. Not all markets have same commission plan, some pay even less as company squeezes sales associates to drive profitability. This is a major indicator of a failing company.

    Advice to Management

    Hire more low wage workers as your future survival is at major risk.


  5. Helpful (5)

    "decent guarantee base, bonus structure is designed to keep them low or non-existent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Michigan City, IN
    Former Employee - Store Manager in Michigan City, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mattress Firm full-time (More than a year)

    Pros

    descent base pay, $37,900 per year, and good benefits

    Cons

    bonus structure is designed so if your store produces they can change the goal so at the end of the month you only qualify for a very small bonus, or none at all. they don't value a person with experience because some of their stuff is so overpriced it is almost unethical, and an experienced sales person will not feel comfortable selling it. Young people who don't know better will be happy to sell a $60 mattress pad for $199. Management is very biased, and with their goofy bonus structure you can be a top producer, and still get written up for poor performance because they set the goal higher then it should be.

    Advice to Management

    find a better way to measure the quality of the individual, and have an exit interview when possible so you can tell weather management is acting in your best interest, or acting like a child, and running quality people out your doors.


  6. Helpful (4)

    "sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Burlington, NJ
    Current Employee - Sales Manager in Burlington, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than 5 years)

    Pros

    promising great income only a few great stores in the district

    Cons

    lousy hours and every weekend there is a sale . no incentive for customer to buy when they come in.

    Advice to Management

    change your marketing structure


  7. Helpful (4)

    "Store Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mattress Firm full-time

    Pros

    A lot of free time, decent pay versus commission ratio, short work week, very nice employee discount on mattresses, different location every time you work

    Cons

    too much down time, commission structure needs improvement, management varies by location, favoritism with managers, low sales writers hardly ever get a chance to work in a high volume store

  8. Helpful (5)

    "showroom Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Co worker become Family to you

    Cons

    Long hours, heavy lifting bed, expensive Benefit and paycheck that hardly cover your food

    Advice to Management

    Please listen to your sales people ,and take their concern to corporate.


  9. "Sales Management Intern = Floor Salesperson"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Intern - Sales Management Trainee in Houston, TX
    Former Intern - Sales Management Trainee in Houston, TX

    I worked at Mattress Firm as an intern

    Pros

    Very active and involved executives
    Enthusiastic company culture
    Strong team like structure and competition

    Cons

    Work-life balance
    Some customers you deal with


  10. Helpful (9)

    "I got turned into a number ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Driver in Hilo, HI
    Former Employee - Lead Driver in Hilo, HI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mattress Firm (More than a year)

    Pros

    Learning about career advancement and new systems.

    Cons

    A lot more micro management . Sleep train had better values and employee investment .

    Advice to Management

    Like anything , you work hard you will get somewhere .

    Mattress Firm Response

    Nov 16, 2017 – Senior Vice President, Human Capital

    I appreciate your dedication to delivering beds to our Hawaii guests, and for taking a few moments to share your feedback.


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