Mattress Firm Reviews | Glassdoor

Mattress Firm Reviews

Updated March 23, 2017
708 reviews

Filter

Filter


5.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Mattress Firm President and Chief Executive Officer Ken Murphy
Ken Murphy
153 Ratings

708 Employee Reviews

Sort: Popular Rating Date

Pros
  • Not only can you make good money but we have the freedom to help out a lot of people (in 53 reviews)

  • Great training that has continued throughout (in 83 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "In a word..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Plainville, MA
    Current Employee - Sales Manager in Plainville, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    it's colorful. Mostly the most normal thing is their benefits. Great healthcare, if you can afford it. Old pay would enjoy more, what's going on now, kinda scary.

    Cons

    Favoritism, inconsistent management and policies. Manages from fear mentality. Operations a unrewarding money sucking frustrating epic disaster. All the heavy hitters already left, writing on the wall? If my manager let me get a piece of that business?

    Advice to Management

    Please redo compensation plan, most cannot do this job on ramen noodles and bad backs. Can't purchase stock because we are not on stock market any more, need 401k match, I need a promise from you, how am I going to make 60k+, cause my Manager holds most of the cards that directly impact my future.


  2. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Great work environment, pay is good, get bonuses, Managers actually care for there empoylees, being able to give back to the community, good benefits , company has a lot of opportunities for you to grow

    Cons

    Long hours hard to balance between personal life and work life most of the time you are in the store by yourself which causes it to become boring because of the down time

    Advice to Management

    Nothing your doing a great job


  3. "Open and Transparent Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Grand Rapids, MI
    Current Employee - Store Manager in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Pros: Excellent insurance options, emphasis on work/life balance and opportunities for growth.

    I appreciated the training, both at the start of my journey here and its ongoing emphasis. What brought me to Mattress Firm was the opportunity to actually run a business, but without the financial risk of opening a store front as an owner. Yet, I take ownership of the store I work every day.
    The emphasis is to have fun and "change lives one relationship at a time."
    Even process that we train on from the very first day, the "Buying Process," is very guest-centric.
    My first impressions of the company, during recruitment, have been built on as I have immersed myself in the culture to the point I know this is my last career stop. Yet, I am just getting started thirteen months in MFRM Nation.

    Cons

    Mattress Firm is relatively new to Michigan, as the company has only been in the state a few years; so the brand is somewhat new to Michiganders.

    Advice to Management

    Keep up the transparency and open culture. It is awesome.

    Mattress Firm Response

    Mar 27, 2017 – Senior Vice President, Human Capital

    I am so happy to have you as part of the MFRM Family. Keep up the GR8 work in Grand Rapids!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "I love working for Mattress Firm, best job i have ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mattress Firm Store Manager in Oklahoma City, OK
    Current Employee - Mattress Firm Store Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is amazing and the people treat you like family. No one is breathing down your beck they treat you like an adult.

    Cons

    Hours are pretty long and work weekends. That is about my only thing that I can say to be a con.


  6. Helpful (1)

    "Great for intro to retail and sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of down time, so if you have ways to kill time andbe productive its perfect

    Cons

    Lpng shifts 9-10 hours each time you work and transition in the Northeast so info isn't the most accessible yet

    Advice to Management

    Keep the culture and morale positive through the transition


  7. Helpful (1)

    "Great Company for Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Haymarket, VA
    Current Employee - Store Manager in Haymarket, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 3 years)

    Pros

    Mattress firm strongly develops their people, and while there are ups and downs in the sales side of things (which is a majority of the business), their top-down approach makes this a wonderful company to work for.

    Cons

    The hours are long, and the expectations are ceaseless.

    Advice to Management

    Keep up the good work.


  8. Helpful (1)

    "Sales Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Professional in Cathedral City, CA
    Former Employee - Sales Professional in Cathedral City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mattress Firm full-time (More than 10 years)

    Pros

    Chances to move up in company

    Cons

    Not very good work life balance

    Advice to Management

    Work Life balance


  9. Helpful (1)

    "An excellent job that will teach you how to negotiate and show customers you care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Showroom Manager in Cape May Court House, NJ
    Former Employee - Sales/Showroom Manager in Cape May Court House, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mattress Firm (More than 3 years)

    Pros

    You work in a laid back environment; a room full of beds!

    Most of the people who work there have been cool. I've maintained Friendships with a lot of these fellows.

    Mattresses have a high mark up too! That means the closer to ticket price, you'll be set for the day! Maximize those sales and sell accessories aka essentials...

    To quote the Legendary Kirk Goldin: "A mattress....is like a cake....And the essentials, are like the icing on the cake." He hit the nail on the head! Who'd want a plain boring cake!? Go hard or go home!

    Cons

    Long hours. Open to close 10-9
    The nice thing is most work 4 days
    Working alone does get lonely
    Management changes a lot

    Advice to Management

    Understand that some of us truly value this job. It's a lot of stress going down the chain, but we do what we must....and if you guys are hiring I'd love to come back! I'm much more mature these days and learned right from wrong !


  10. "Well..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Okay work hours, holiday pay, sometimes weekends off, good work atmosphere

    Cons

    Hard to get hired for infirm positions, have to work weekends sometimes or late nights

    Advice to Management

    Look into people that work in this company already. Some of the people got more experience and work really hard and don't get picked for position, but people with less expires and less work effort get picked.


  11. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Roswell, GA
    Current Employee - Store Manager in Roswell, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than a year)

    Pros

    Great Company and excellent training

    Cons

    Work life Balance is a little off



Showing 708 of 1,742 reviews
Reset Filters