Mattress Firm Employee Reviews about "culture"

Cons

Company really has no culture. You read how great culture is because of encouragement of employees, and the way the company is set up. The way they say they have such great culture is basically sending hundereds of emails kissing up to upper management everytime you make a sale. The key to moving up in this company is to buy into whatever they sell you and shake your head yes that it's an awesome idea even if it is just plain stupid. Many of the employees are kids right out of college who want to move up quickly and will say/do anything they are told. Constantly felt like you were being judged harshly if you did not like to send emails. Most upper management just truly care about themselves and thier bonuses. Seems like anytime I would try to get ahold of a District Manager, they would be on a vacation, and area managers were typically incompentent on the situation that needed to be handled. Also if their was ever a customer issue that needed to be given to someone with higher authority, they wouldn't stand behind sales person and most likely just throw you under the bus making you look like an idiot. They dont stand behind policies or employees. If you want to be noticed by upper management make sure you are sending plenty of those emails to them about what a great job you are doing and how much you love your job. Work week was a typical 50+ hours, Saturday required. Working retail I expected long hours but this company pushed the limits. Work day is 10 hours with no break. Each store had a microwave and small fridge so you needed to bring lunch and dinner. I'm sure that has to be something illegal not allowing a 30 min break at least once in the day, You would be stuck in the store all day, staring out the windows some days. Their really is no work/life balance. I chose to leave this job mainly because I rarely saw my kid and make it to many of his school/sport events. Also very high turnover of employees due to hours and not being treated fairly by managment because they did not buy into the 'Company Culture' Company also had a great policy for customers of Happy or Money back. Meaning they can return a bed for any reason during a set time. Great tool they created which helped sell more and make you more money. Naturally returns did go up. Company didnt like this so they found a way to pay for this policy. They decided on a reward/penalizing system to the sales associate. Based on the amount of returns you have you could possibly get a bonus at the end of the month if you had close to no returns. Have to many returns though, the company will take money out of your paycheck. It is understandable to lose the commission, but then to take extra money out of my wallet was just unacceptable. Their was a few month they took close to an extra $600 out of my check!! Thanks for taking money away from my family. Mattress Firm is typically the highest price of all the competition and they know this. They boast a price guarantee of lowest price and how they beat any price by 10 percent. Most customers were smart enough to shop around find a better price but would come back to get the great Happy or Money Back guarantee. Most associates would price match and take the deal to make a little amount of commission. Company would still make a great profit but ultimately it is the sales associate who pays the price. Company always seemed to be rising prices also just making it harder to sell.

Cons

Honestly the only downside is we work retail hours which for some would also be counted as a plus.