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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "great people and store discount" (in 67 reviews)
- "Maurices really cares about their customers and the benefits are great." (in 60 reviews)
- "Easy to work at and flexible hours" (in 49 reviews)
- "The discount is great and my team is super awesome!" (in 39 reviews)
- "opening training was great" (in 38 reviews)
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Found 361 of over 2K reviews
Updated Sep 20, 2023
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Reviews about "manager"Return to all Reviews
- 1.0Aug 6, 2012Sales AssociateFormer Employee, less than 1 yearPleasant Prairie, WI
Discount Nice clothing : ) Good corporate ( free candy on holidays)
Have to buddy up with managers to get promotions Favoritism All the mangers walk all over you they nit pick on your attire and physic (chipped nails, wet hair) Managers and other associates steal your sales Have to give your sales away via 'rotating sales' on the weekends (the most volume days) Won't work with school or family life Cuts your hours if your not 'preforming' the way you want to Will cut hours due to stats but complain about how your not making stats (YOU HAVE NO HOURS TO MAKE THEM! ) Expects you to wear Maurices like clothing but will say something if managers don't think its very MauriceS Ran by teenagers (my one manager was 17) Never expect to get anything that is promised (compensation rates and such) Managers think they are better than you (and treat you that way when they work at a lady's clothing store!) Store managers hire new people and cut everyone elses hours (bad) to train them Holds meetings at 10:30 at night on weekdays when school is in session and expects you to be there Store managers make you complete worksheets Manager cant handle the store on her own POOR COMPENSATION RATES FOR ANYONE WHO ISN'T A MANAGER (sales associates and sales support) They 'prefer' associates to have the charge card Must be a mindless teenager to work there5
- 2.0Dec 1, 2013First AssistantCurrent Employee, more than 3 years
Great associate discount, great training, good benefits, and customer first service culture. The company's service culture does stand out against other retailers. We are empowered to do what we can to make our customers happy. The clothing is very trendy and good quality and we are encourage to keep up on trends and try on product to help in assisting our customers. The company does reward us for a job well done by holding contests and awarding us with prizes. The training programs are also great as well. I've learned a lot since I started here.
Individual sales goals, favoritism, no accountability, no communication, low pay. I have been here going on 3 years and still in the same position even after completing the maurices manager training program. I watch as other managers with lower position than me get other stores in the area without any mention of the opportunities to me. I am treated poorly by my store manager and my DM gives me very little support in dealing with her. I have shared my feedback and concerns about her more than once and nothing gets done. I have called human resources in the past with no success as well. There is no accountability in our store and our manager gets away with breaking company policy, comes and goes as she pleases, talks to us with no respect, and we see our DM about 3 times a year so she has no idea what is actually going on. It saddens me that myself and our girls are subject to a crazy and emotionally unstable manager who has full support from our DM. We have had over 20 girls quit in the past 2 years and a lot quit because of her. I don't know how much longer I will be here either, it is a shame because I love what I do and the company has a great service culture. If you are not a favorite of your DM or work in a store of a favorite you have no chance to get your own store. Part time assistant managers have been promoted to store managers over me and without completing the MBA program. They also came from stores of favorites. The other downside is the individual goals set of each person each week. If you don't produce your % of your hours in sales you are considered to be not doing your job or costing the company money. It can create a lot of stress because it does not promote teamwork which is one of the company values. Also if you don't work 'peak' shifts when it is busy it is not an accurate reflection of someone's selling abilities. You also have girls being sales hogs or stealing sales because the more money you bring the more hours you receive.1
- 3.0May 5, 2016Full Time Assistant ManagerFormer Employee, less than 1 yearLavale, MD
The pay and benefits are decent for our area. This was a new location, and the pre-opening training was great - lots of trainers and managers from other stores came to help set up and train the managers and staff. It can be a fun place to work. The clothes are really cute, and it was enjoyable to create outfits and displays and use some creativity. They expect you to dress in the style of the clothes the store sells, but they offer a great employee discount!
At least in my store, the management and staff was well trained when the store opened (it was a new location), but there was a lot of turnover early on, and the later management wasn't trained sufficiently AT ALL. I was promoted to assistant manager and didn't receive any additional training except how to open and close the registers. I received a great deal of criticism from the higher ups about things I wasn't doing or was doing incorrectly, but that I hadn't been trained on. We were understaffed, I didn't have a store manager, and was left to my own devices. The pressure to meet difficult sales and credit card goals was intense and created an unpleasant work environment. I ultimately quit - between the unrealistic expectation and the work overload from being the only full-time employee while we were understaffed, this was not a good experience for me at all. I think the company has the potential to be a great place to work, and I hope that things are becoming more streamlined, and that they are investing in their team.3
- 1.0Apr 24, 2016Anonymous EmployeeFormer Employee
small team decent hours
girls are catty. the manager would make everyone sit down and say everything that was said to her in private.
- 4.0Mar 22, 2014Store ManagerFormer Employee
Fashion and they love women for who they are
Manager is achievable with hard work but don't think about a family life for a while1
- 4.0Oct 22, 2014Anonymous EmployeeCurrent Employee, more than 8 years
Great company, excellent benefits. Recently all store managers were moved to hourly, resulting in more fair compensation. Now, any hours worked over 40 or on major holidays get paid time & 1/2. There are tons of incentives for meeting goals, and since getting the newest Sr vp there have been a lot of positive changes. He is very open to new ideas and has been testing a lot of new projects through different districts to make things even better. If you have quality associates, the stores run well.
The biggest disconnect seems to be between upper and mid level management. The Sr vp is awesome and cares that managers get a work life balance. But if the DM doesn't support this, it doesn't work. It doesn't help work life balance to take managers off salary if the result is them working later in the day every day and missing dinner with the family in order to be working the needs of the business. My DM never answers her phone. Ever. And if you ask for a call back, and you're lucky enough to get one, it won't be for at least a couple days. She never works past 3pm or God forbid on a weekend. Don't have any emergency situations arise outside of business hours because you're on your own. There's a confidential line you can call into but I know for a fact that my DM has been turned in on this line and was told which of her managers it was. And guess what... She's no longer with the company. So basically you get stuck with whichever DM you get and that's it. I've been in the same position for over 7 years with no options for moving up even though I know there are opportunities because they say I'm not relocatable. Which is funny since I've already relocated to a different store once. Advancement beyond store manager is very cloudy and there is no clear path to take if that's what you want. I've worked through the entire manager achievement program (DMBA) and still no opportunity for advancement. My store is in the top 3 for my district. My staff could all be promoted up. There is no reason I couldn't do more but again they don't have a connection between the mid and upper level management.4
- 1.0Nov 20, 2013Assistant ManagerFormer Employee, more than 3 yearsElkhart, IN
If you're an effective communicator, you can climb the ladder very quickly. The incentives for DMs are great! You earn valuable points for hiring and promoting people in exchange for lavish rewards. Because promoting is based on your ability to communicate, you are not required to have management experience to be promoted. District managers are highly supportive of their new store managers and will talk them through as many situations as they need to be successful! Kind of like what Hillary did for Bill. In management you can earn excellent bonuses and all inclusive trips to Mexico. Since retail is notorious for high turnover, I feel Maurices does an amazing job of compensating for this. They fly and accommodate new and experienced store managers all over the country to help each other for months at a time. I don’t know of any other clothing retailer that can fund trips like this to take care of each other! Wouldn't it be interesting to see that bill! Everyone said that the communication expectation was the most difficult to master. (maybe for an associate) I certainly thought that was the easiest part of the job for a manager. All you have to do is keep a communication log and record daily conversations and feedback. If you have too much constructive feedback then you just throw the book out, start all over and voila, no accountability whatsoever! Lesson learned! See, easy-peasy.
Sales associates actually work incredibly hard for minimum wage. The responsibilities are overwhelming and ridiculous. You have to wear their clothes and the current colors for the season. Even with a discount, keeping up with their current fashion trends can be financially crippling. You also have to wear fashionably matching shoes that are usually uncomfortable. At least you're allowed to take your shoes and clothes off in the store if you're uncomfortable. Don't worry, if you were wearing the required layers of clothing, you could strip all day long and never even come close to being naked! The team incentives don’t really have a wow factor either. The quarterly team incentive is (not to be specific) more than $9 but less than $11, to buy clothes. You also get a plastic animal print tote bag to put it in. (remember I said quarterly) Another team incentive is if you sell a certain percentage over last year. Every month your store meets this goal, you get a goody box full of high calorie snacks and candy. I personally would have appreciated being sent a treadmill every other month. You're also scheduled for long shifts by yourself and still expected to meet your sales goal, greet customers and be floor aware while you're stuck at the register. If you don't meet your sales goals they have a conversion chart that shows how many people enter and exit your store every hour. You may have to recall everything about those customers and your situations to prove that you were really working. You know like, Ups came in at 11. Kristy Customer's husband walked in and out six times at 12. Wanda Window shopper talked about her rash from 1-2 . And if you DO meet your sales goal then you have to discuss how you will make it even better your next shift! We talked about the "numbers" so much that "UPT", "ADS" and "MCC" felt like they sound; a disability. As far as having a leg up on the competition, Maurices takes it to a level I've never seen before. As a suggestion while out networking, you can go ahead and snoop around in competitor stores to look for numbers through open doors and unmanned registers. If you can get an associate to just offer up the sales goals by simply asking for them, then you're awesome! You have an amazing ability to get people to do what you want them to do. This makes training a team a whole lot easier. I think you need a psychology degree to think of something like this and probably have a serious untreated medical condition to actually execute it. Another con is that they tell you the hours are flexible but they don't tell you that they'll schedule up to 4 weeks at a time. If you don't have school activities or appointments requested by the time a schedule is posted, then you have to ask your teammates (with the same issues) to work for you. You are told that a request is a request and don't ever expect a weekend off. Moms usually end up calling in for their kids because it is a scary situation to be put in. If you do interview for a position at Maurices, be prepared to be interviewed at least 3 times. It's like trying to get into Fort Knox. Regular customers that interview for a position usually stop shopping at Maurices because they're so embarrassed that they didn't meet the qualifications after being built up by the highly motivating recruiting process. Then when you see these poor people outside of work, they want to know why they didn't get hired. You might have to tell them something like "We all lied on our applications and said we were Rocket Scientists. Did you? NO? Well that's why you didn't get the job, silly!" Maurices is a highly stressful and unorganized environment to work in with little rewards for the average associate. I definitely felt used and abused. The rewards for upper management are amazing but you seem to have to set aside your family, fear of flying and a few morals to be successful. I would definitely not recommend working at Maurices if you; 1) are a high school student currently failing public speaking; 2) are anyone that actually did fail public speaking; 3) have common sense. And if you still want to work for Maurices, that's great. Just make sure you're getting fair pay for the amount of responsibilities you'll have. Sales associates should ask for at least $40 per hour and a personal assistant. Entry level should ask for 2.5 million and a sleeping bag.5
- 2.0Sep 8, 2020First Assistant ManagerFormer Employee, more than 3 yearsLafayette, LA
Being full time, great benefits, also company rewards with incentives monthly, quarterly, and yearly. Flexible. I loved my job, but if it wasn’t for the new leadership I would have stayed. Not everyone is deserves to be a leader.
Company treats employees like students, expect employees to go into in depth details on how to approach customers, how to dress, certain hairstyles and hair colors for each season. Being a full time student at the time was challenging trying to study for my job and study for school. New district manager in 2019 was completely all over the place and not very friendly. She wanted things done her way and her way only. Store manager hired at the time in 2019 and currently still there was very lazy, unprofessional, and brought her problems into the work environment. Was the total opposite of what maurices expected of their employees. I’ve always respected this company for hiring from within, but sometimes a person does not deserve to move up or be transferred to a higher position just because of a “in company promotion”. I would recommend all District Leaders to work with their new store leaders for at least a few months. Because that’s when store leaders really show you who they are.
- 1.0Aug 19, 2019Sales AssociateFormer Employee, more than 1 yearLoveland, CO
They discount was good and the store was neat.
The management were the definition of micro managers and were often times very degrading and rude. Very catty work environment.
- 4.0Aug 26, 2015Sales AssociateCurrent EmployeeLongview, WA
The assistant manager has been very helpful through the application process and remembers my name when I check in.
The process has taken about a month and a half to get an interview, other than that the application process was easy.