Maxcess Managed Markets Reviews | Glassdoor

Maxcess Managed Markets Reviews

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Found 16 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
29%
Recommend to a Friend
23%
Approve of CEO
Jacque Ficher
8 Ratings
  1. Helpful (2)

    "Enjoy working here!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bridgewater, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Maxcess Managed Markets full-time

    Pros

    The culture is lovely; I feel like part of a team. I love seeing people encouraged to try on new roles, which are available because of the small size. There are some smart people here, too! The location, right on Route 22, is convenient. Work/life balance is encouraged.

    Cons

    Some growing pains; everyone needs to take on the process so there's consistency across all accounts.

    Advice to Management

    Keep up the good work!

  2. "Unfortunate talent caught in a quicksand"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Copy 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Maxcess Managed Markets full-time for more than 4 years

    Pros

    Passionate employees. Buttoned-up internal processes and communication. Small and adaptive teams to help clients solve challenges. Remote work flexibility. Great office space.

    Cons

    When it came down to it, the agency just didn't pick up business. Pitch after pitch, the money dried up as the year went by.

    Advice to Management

    Leadership needed to have had managed markets experience. All members of leadership.

  3. Helpful (1)

    "The poor reviews reflect the truth and now closed for good"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bridgewater, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Maxcess Managed Markets full-time for more than 4 years

    Pros

    This company is now out of business. Closed its doors for good in Feb. 2019. Due to client and employee mismanagement dating back to 2011 and a horrible managing director who encouraged it all

    Cons

    No one in senior or middle management ever learned from their mistakes. Any success was mostly a lie and built on luck in having some accounts handed to them via attrition from sister agencies. Never had any new wins...ever.

    Advice to Management

    Should have diversified the client base. Should have treated the employees like they mattered. Should have had a realistic approach to running a business and not projected a false image of success to corporate hq nor to clients.

  4. Helpful (5)

    "Agency needs help...and it needs to start from the top"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Maxcess Managed Markets full-time

    Pros

    A part of Publicis, which allows for generous PTO and benefits Provides decent work life balance Some teams are very positive and collaborative

    Cons

    Due to the incompetency of senior management, 80% of business was placed within one book of business. Client could not rely on the strategic lead assigned and added to the demise of the business. Due to the loss in business, incompetency of senior leadership and terrible business model, hardworking talent was let go. Additionally, the agency now is without a Managing Director, SVP of Client Service and a Creative...

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    Advice to Management

    You’ve really let us down and the entire agency You have a team of some great talented people that are not and were not given a fair chance at success. Your priorities need to be in order before you make additional rash decisions on the future of this agency.

  5. "Enjoy working here!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Disapproves of CEO

    I have been working at Maxcess Managed Markets full-time for more than 4 years

    Pros

    Maxcess fosters work/life balance for the most part. Yes, many of us have to work late hours and weekends as needed since that is the nature of the industry, but our vacation and holidays are generous and make up for it, in my opinion. Work from home flexibility. Most managers and supervisors don't breathe down your neck which makes for a pleasant work environment-everybody is expected to get their work done and...

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    Cons

    There have been some growing pains but upper management seems to be putting in effort to iron out the kinks. Not a lot of room for growth since it is a small company. It would be nice to have a more diversified portfolio, which the business development team is working on.

  6. Helpful (7)

    "Used to be a nice place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Maxcess Managed Markets full-time

    Pros

    The reason I stayed at Maxcess for so long was because of the work from home and hour flexibility. Eventually though I was working 60 - 80 hour weeks to make up for the huge gaps in knowledge and certain departments not wanting to carry a full work load

    Cons

    There are a lot of issues with Maxcess. To start, the company struggles to bring in new business and they've fired anyone who can bring in new business. Second, there is no real senior management in place. There used to be a great senior management team that protected you any managing director issues but they were all either fired (when the managing director needed a scape goat) or left of their own will. The managing...

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    Advice to Management

    Fire the managing director and clear out the copy team. The account team, creative, and project management team will thrive if that's the case.

    Maxcess Managed Markets Response

    July 9, 2017HR Director

    Thank you for your posting, we appreciate all feedback and always aim at evaluating it and taking actions based on what we hear from our current and past employees. As in any successful and growing business, decisions at Maxcess are not made unilaterally – they are informed by ...

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  7. Helpful (1)

    "Was a nice place to work"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Maxcess Managed Markets

      Pros

      Good people, interesting work, but oversight is lacking and support from upper management is minimal. Must wear many hats if that is what you are into

      Cons

      No bonuses, no support from upper management, a small piece of a much larger company, not enough collaboration within all divisions

      Advice to Management

      Promote more often and offer competitive salaries

      Maxcess Managed Markets Response

      July 10, 2017HR Director

      Thank you for your feedback. We are very proud of employees who work for us and are happy to hear that you enjoyed interacting with them. Even though we are a part of a large company, we are able to maintain independent feel and approach to work which allows all of us to be a ...

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    • Helpful (6)

      "Stay away"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Maxcess Managed Markets

      Pros

      -Part of PHCG -Good salary/benefits including generous PTO

      Cons

      -Incompetent leadership that micromanages staff and lacks substantive managed market access experience. According to a staff survey, only 35% or so agreed that they felt confident with senior leadership. -High turnover. Many staff have been fired unfairly or have resigned. -Catty and unprofessional work environment -Favoritism is rampant. If you are liked by the Managing Director, you can get away with murder and will...

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      Advice to Management

      Focus on obtaining new business, improving the workplace culture, and treat employees fairly with respect.

      Maxcess Managed Markets Response

      April 20, 2017HR Director

      Thank you for your feedback. We have been making great progress since you left the organization as we now have more additions to our team bringing managed markets expertise, as well as a significant and positive shift in our client mix. We are looking forward to continuing this positive ...

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    • Helpful (4)

      "Growing agency with a lack of process, infrastructure, and positive, collaborative culture"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Maxcess Managed Markets for more than 2 years

      Pros

      -Senior management generally has an open-door policy, but no action is usually taken. -Maxcess is part of the Publicis Health network and has competitive salary and benefits. -A number of the staff are warm and friendly, but others are catty, vindictive, and unprofessional. -The agency has grown tremendously due to organic growth by mid-level staff; however, there have been few if any new business wins which speaks...

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      Cons

      -Compared to many other agencies, Maxcess in large agency networks, Maxcess is unique. It is very isolated--it is located in the middle of NJ whereas the rest of agencies are based in NYC -Remote staff (ie, those not working in the NJ office) are not integrated well into the agency in any way. -Senior management lacks strong strategic insight and background in managed care, is complacent, or a combination of both. ...

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      Advice to Management

      -Senior management needs to take what employees say seriously and act upon it. -Do not tolerate unprofessional behavior by any staff regardless of their title or level. Turning a blind eye to this behavior does not change anything but rather allows this type of behavior to persist.

    • Helpful (3)

      "Mixed feelings"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Maxcess Managed Markets full-time

      Pros

      > Some teams are very dedicated to their work and try to create a positive culture of work. > Some individuals have great knowledge of the managed care space and provide value to the clients. > Senior leadership is very accessible and open to suggestions. > Good flexibility on work hours and remote work is rarely an issue. > Great growth over the past few years. > Creativity and different approaches are encouraged.

      Cons

      > Many (if not all) teams work in silos. > First impression is key, as the culture does not encourage staff to give all employees a second chance. Many employees are sometimes cast aside because they are labeled as not valuable regardless of a lack of on-boarding or appropriate training. This leads to gaps in staff capacity sometimes putting the business at risk. > Management team is very inconsistent: some are great,...

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      Advice to Management

      > Be involved! > Stop ignoring the key issues and stop relying on the team to resolve everything. > Stop focusing exclusively on one major client and drive growth through new clients.

    Found 16 reviews