Mazda North American Operations Reviews | Glassdoor

Mazda North American Operations Reviews

Updated December 11, 2017
15 reviews

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Jim O'Sullivan
9 Ratings

15 Employee Reviews

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  1. "Not very friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Contractor in Irvine, CA
    Former Employee - Independent Contractor in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mazda North American Operations (Less than a year)

    Pros

    Beautiful office building, Free starbucks style coffee.

    Cons

    Unfriendly employees Vs Contractors, More contractors roaming than employees, Pay is not on par. Department heads make their own policies.

    Advice to Management

    Clean it up streamline


  2. Helpful (2)

    "Don't plan on retiring with this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Los Angeles, CA
    Former Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mazda North American Operations full-time (More than 10 years)

    Pros

    Small company, opportunities for advancement for certain people are better than with a large company. The vehicles they sell are very good reliable well built transportation.

    Cons

    So many to list.
    The company is a wanna be manufacture, they produce nothing, they are really just a large nationwide dealership company they sell cars, parts (which they buy from Mazda Japan) and service to dealerships.
    They have a very weak dealer body. The company is suffering from years of dealer recruitment mistakes, basically if you had the money you get the dealer then most just run it in the ground and run customers away for years. Programs to improve their dealers mostly fall flat, these programs consume the field managers taking the focus away from improving customer satisfaction, sell the program ignore customers. This is one reason brand loyalty for Mazda vehicles is so bad.
     Reorg is a company policy every 4-5 years, employees live under the reality they may be next.
     Do not plan on retiring from this company they will reorg you or buy you out.
     On a positive note some of the buyouts can be pretty good if you get lucky.
    Management across the board is mostly weak because everyone lives in fear.
     Politics is a way of life.
    The technical department is basically the blind leading the blind if you have the gift of gab and can treat people badly no matter how wrong your ideas are you have a chance to get noticed.
     Hard work and dedication are not rewarded.

    Advice to Management

    Weed out all your bad dealerships then you can focus on customers and eliminate all the special programs you have field managers running in circles with trying to improve bad dealers, it does not work, it's a band-aid fix.
    Fix your technical department stop hiring ex Ford people who want to come in and run things like Ford it doesn't work Mazda is tiny compared to Ford, support your dealers on a more personal way and not the Ford way.
    Start rewarding hard work instead of loud mouths and stop with the reorgs ever few years.
    Finally decreased the Marketing departments power/influence to run the company.

  3. "Try the Kool-Aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mazda North American Operations full-time (More than 3 years)

    Pros

    Great cars (nobody wants to buy them but they are awesome), "free" company car (they give you a taxable stipend based on your grade), smaller car company (you can meet and rub elbows with upper management quite easily), free lunches (cheapskates, and lunch vultures always hovering for leftovers from luncheons), pay is decent.

    Cons

    HR (only looking out for the company; do not trust them!), lack of talent (I've seen more talented people at starbucks), fake your way to the top (many people do this...MANY), glass ceiling for non-Japanese (if you aren't Japanese you kind of get labeled as a lazy American), terrible dealers (dealer network sucks which equals cars don't sell), free lunches (cheapskates, and lunch vultures always hovering for leftovers from luncheons), join the church (any one of the mega churches) and you are protected but go against it and you are shunned.

    Advice to Management

    Move your HQ to somewhere away from the SoCal.


  4. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Mazda North American Operations full-time (Less than a year)

    Pros

    Pay is okay
    Company Lease Program
    Time-off major holidays

    Cons

    Miscommunication
    Company has no direction in place
    Horrible company structure
    Management doesn't articulate well with their employees
    Hard to promote within the company

    Advice to Management

    Communicate with employees when there is a problem at hand. There's a major distance when it comes to upper hand management and their employees. The communication level of upper hand management is below poor. MNAO is a very small company so it's hard to get promoted from within. Favoritism is definitely at hand with this company. It's all about who's butt you kiss in order to succeed with getting elevated in the company. Definitely a bunch of politics here.


  5. Helpful (5)

    "It's Not What You Know But Who You know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Irvine, CA
    Current Employee - Anonymous in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mazda North American Operations full-time (More than 5 years)

    Pros

    Nice products, Employee Vehicle Lease Program, Benefits

    Cons

    Pay is low. Upward mobility is non existent. The only people I saw move up happened to have close relations with upper management, and received privileged opportunities . There is limited transparency between job titles and responsibilities. Outdated equipment results in a need to use utilize personal items for daily activities. Lots of smoke and mirrors to justify preferential treatment/ benefits to a select few. Very cliquey work atmosphere.


  6. Helpful (5)

    "Good benefits but lazy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Mazda North American Operations full-time (More than 3 years)

    Pros

    Good benefits, Friday summer hours, car allowance, casual dress code.

    Cons

    Management not held accountable. If sales aren't tracking to objectives, they adjust objectives down to meet sales. When layoffs come the hard working lower level staff is easily let go but its the top management team which continues to make the same mistakes time after time. This is why Mazda makes no improvements in their performance. Profits for Mazda is macroeconomic based. Since the Yen is weak profits are up. It's a false sense of security.


  7. Helpful (4)

    "Ok place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mazda North American Operations full-time (More than a year)

    Pros

    The design is good. Good people to work with. Great car benefits and is conveniently located.

    Cons

    Growth in Mazda is relatively slow or none. Another problem is that the salary is not considered high, compared to other makers. Not too many opportunities.

    Advice to Management

    Too many managers and not enough of the workers to get the job done. Mazda Japan should focus efforts to help Mazda US, not force layoffs and buyouts.

  8. Helpful (2)

    "Doom Doom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Service Manager in Bridgewater, NJ
    Current Employee - District Service Manager in Bridgewater, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mazda North American Operations full-time (More than 3 years)

    Pros

    Products are amazing. Work life balance is great. Pension is good. Pay is so-so.

    Cons

    Managers are not equipped to manage people. They utilize techniques to scare and intimidate their employees. They reorganize every few years, the good people leave, the near retirement ago employees stay and drag down moral. HR is a horror show. Regional managers are Ford-era flunkies that could not make it elsewhere. Jim O and his cronies are killing this company.

    Advice to Management

    One more re-org and push out the dead weight.


  9. Helpful (1)

    "IT dept lacks standard processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst/Developer in Irvine, CA
    Former Employee - Systems Analyst/Developer in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mazda North American Operations full-time (More than 5 years)

    Pros

    Quick decision on new implementations and projects, nice perks

    Cons

    No standard IT processes or methodology for in house IT projects, IT vendor selection based primarily on cost alone in many cases, quality of deliverable is not considered. The culture does not promote new ideas or risk taking rather just expects you to go with the flow

    Advice to Management

    Rotate people more often in different roles to give them challenges and exposure to new functions


  10. Helpful (1)

    "Great people, great cars, great design, confused and not in trouble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mazda North American Operations full-time

    Pros

    Fun, friendly workplace with people that are passionate about the brand. Great benefits. Zoom Zoom spirit is real and exists there.

    Cons

    Layoffs and reorganizations every 2-3 years. HR functions to punish and hinder operations, not help.

    Advice to Management

    Mazda is not a Japanese version of BMW despite what Mazda Japan thinks. Since the US is where all the current profits are, focus efforts to help Mazda US, not force layoffs and buyouts.


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