McDonald's Reviews | Glassdoor

McDonald's Reviews

Updated October 15, 2018
19,938 reviews

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3.3
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Approve of CEO
McDonald's President and Chief Executive Officer Steve Easterbrook
Steve Easterbrook
4,002 Ratings

19,938 Employee Reviews

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Pros
  • "It was a good first job in customer service and you learn a lot" (in 596 reviews)

  • "You also get to meet new people and learn so many new things that you didn't think that you would" (in 311 reviews)

Cons
  • "rude customers that get mad very easily" (in 728 reviews)

  • "long hours at weekends can be tough" (in 602 reviews)

More Pros and Cons

  1. "This job is pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay and good advancement

    Cons

    Customers can be difficult to deal with


  2. "assistant manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McDonald's part-time

    Pros

    food is pretty good there

    Cons

    people are pretty bad there

  3. "My McD's Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Atlanta, GA
    Former Employee - Crew Member in Atlanta, GA

    I worked at McDonald's part-time (More than a year)

    Pros

    50% discount meal
    Chance to work towards promotion

    Cons

    Pay
    Work-life balance
    Mandatory health insurance
    Can be stressful to work at your own pace

    Advice to Management

    Give some time to understand each and every employee personally such as his/her strengths and weakness.


  4. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at McDonald's (More than a year)

    Pros

    They always paid me on time

    Cons

    I did not like being tasked with Cleaning the parking lot late at night


  5. "Good Job For people with no kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Ypsilanti, MI
    Former Employee - Department Manager in Ypsilanti, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McDonald's full-time (More than 8 years)

    Pros

    Decent pay. Easy advancement. Great benefits .

    Cons

    Once you get into management it takes over your life. Way too stressful.


  6. "Working at Mcdonalds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McDonald's full-time

    Pros

    Was a great company with great benefits

    Cons

    Nothing, the staff was super supportive


  7. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Floor Team Member in Austin, TX
    Current Employee - Sales Floor Team Member in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McDonald's full-time (More than 10 years)

    Pros

    Everything about it is good

    Cons

    Nothing about it is bad

    Advice to Management

    Keep up the good work

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great team atmosphere. awesome job for beginner leaders.

    Cons

    none, this was a great experience for me.

    Advice to Management

    be more open to feedback


  9. "Fast & Furious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Chicago, IL
    Current Employee - Cashier in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at McDonald's part-time (Less than a year)

    Pros

    McDonald's promotes from within. During my hiring interview, the hiring manager expressed her interest in starting me at my own store within a week or two as general manager. Granted, I have years of food service experience, but I was only applying as a cashier. I'm not sure if this is just a tactic to get new hires psyched about the job, but it worked for me. So far I really enjoy working here; things are fast paced (very fast!) so learn to keep up, things are stream-lined and efficient, if you pick up on things fast you'll do great (it's not a tough job). The general manger I work for is so professional and nice. Working with her is like a breath of fresh air. If you're lucky to get a GM like the one I work for, you'll appreciate it.

    Cons

    In general, the overall public doesn't have a great respect for fast food workers. This is what I've noticed. I'll always greet a customer at the tip with a warm " hello, how are you?" and often times they ignore it and start ordering. Not a big deal I guess, just don't expect much respect from customers. Also, the shift managers... A few of them are extremely rude and constantly questioning or critiquing you. I think one of them has a drug addiction, he constantly harasses me about not doing enough even when I can work circles around him in the midst of our rush.

    Advice to Management

    Hire shift/assistant managers that are people-persons' - in general, the shift manager I work with aren't all that friendly and are only worried about the bottom line. I took the heat for my shift manager when the til was short because he cashed out a customer who couldn't pay for their food, so it reflected negatively on me.


  10. "Maintenance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Maintenance
    Current Employee - Head of Maintenance
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at McDonald's full-time (More than a year)

    Pros

    Great opportunities, they help pay for your education and provide training for motivated individuals. Don’t listen to rumors. Great job opportunity! Vacation and advancement opportunities!

    Cons

    Great job for any one!

    Advice to Management

    Stop keeping lazy unmotivated employees. They hurt overall morale and customer experience.


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