McKesson Customer Service Representative Reviews | Glassdoor

McKesson Customer Service Representative Reviews

Updated February 1, 2017
39 reviews

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Customer Service Representative

3.3
Star Star Star Star Star
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Approve of CEO
McKesson Chairman, President, and CEO John H. Hammergren
John H. Hammergren
12 Ratings

Employee Reviews

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Pros
  • Good benefits pay work life balance (in 161 reviews)

  • ability to work from home was amazing, not sure why every company can't do this (in 100 reviews)

Cons
  • The company was terrible when it came to work/life balance (in 96 reviews)

  • It can be hard to receive recognition if you are on a team that does not receive a lot of visibility to upper management (in 73 reviews)

More Pros and Cons

  1. "Customer Service Rep Specialty Pharmacy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Scottsdale, AZ
    Current Contractor - Customer Service Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McKesson as a contractor (More than a year)

    Pros

    Very diverse, everyone is a team player. We're family! McKesson is by far the best company I've worked for. I've never been happier! Can't wait to become a full time employee. I literally tell everyone how much I love working for McKesson.

    Cons

    I really have nothing to add here. Everyone at McKesson has been a pleasure to work with. I just hope that I get to continue to grow with the company.

    Advice to Management

    Keep up the excellent job! I have never had a better or stronger management! Thank you for all that you do!


  2. Helpful (1)

    "Not a company you wish to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at McKesson full-time (More than 5 years)

    Pros

    Depending on the program the call load can be very light. The job and calls themselves aren't very difficult. The company isn't going to collapse or go away any time soon.

    Cons

    Very bad dysfunctional management. Some of the lowest level supervisors are great but the mid and upper level management are very bad in that they never fix any of the systems, or programs, and then they use excessive micromanagement to try to make up for losses in time due to the systems being slow etc. Management doesn't listen or act on anything reported from the floor. They buy the cheapest phone systems and then blame the employees for lags or deficiencies that are out of the employees' control. You have to fight for work / life balance requests. Management sets standards such as QA, talk time etc. But when you meet or exceed those requirements they are never satisfied, and management never ever says "Great Job"" without having a "But, you could have done this or that." No positive reinforcement or leadership.

    Advice to Management

    Upgrade your antiquated computer and phone equipment and don't buy the cheapest thing on the market to replace them. Managers, learn the programs your people are on and take responsibility for taking care of your people. Let them know changes before they happen not after. Quit moving your permanent employees all over the floor when you haven't planned properly before hand for seasonal work. When you put new programs on the floor remember they change and need maintenance and updates. Hire enough IT personnel to help and fix all of the programs that need their support, not just the one that's bringing in the most call volume.


  3. "Do the managers have a 4 year degree?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wheeling, IL
    Current Employee - Customer Service Representative in Wheeling, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McKesson full-time (More than a year)

    Pros

    Benefits, pay, PTO- 9 paid holidays, 2 personal days, and 1 "emergency day".

    Cons

    No room for advancement, unprofessional management, does not listen to employees.

    Advice to Management

    Try to listen or at least acknowledge your employees recommendations or concerns- maybe people will stay longer.


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  5. Helpful (1)

    "Don't waste your time as a contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at McKesson (More than a year)

    Pros

    Work life balance, good pay, and consistent work

    Cons

    Poor management that doesn't care for you or actually develop you, doesn't hire employees on with good performance, trainers that have never been on a phone before, and poor communications

    Advice to Management

    Promote managers that care about the working class, more work events to get agents involved with their peers


  6. Helpful (1)

    "Customer Service Agent - Copay Assistance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at McKesson full-time

    Pros

    McKesson is a huge company that has been around for a very long time. It's stability is a plus.

    Cons

    They treat their Call Centers like Slave Shops.

    Advice to Management

    Policies need to be geared towards keeping the good employees rather than cycling them out for the next illegitimate group of sheep. Create an environment people want to come to.


  7. "CSR Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Supervisor in Golden Valley, MN
    Former Employee - Customer Service Representative Supervisor in Golden Valley, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good hours and good benefits.

    Cons

    Upper management doesn't understand the day to day functions and makes unrealistic demands on the workers.

    Advice to Management

    Listen to the supervisors and heed their recommendations.


  8. "A little bit of a corporation take over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Moon Township, PA
    Former Employee - Customer Service Representative in Moon Township, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good amount of PTO time, enjoyed co workers

    Cons

    lack of communication, not the least bit lenient on being late (even 1 minute), gave you load of more work without more pay


  9. "Customer Servicd"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newbury Park, CA
    Current Employee - Customer Service Representative in Newbury Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McKesson (More than a year)

    Pros

    wonderful staff to work with

    Cons

    not enough employees on the staff

    Advice to Management

    n/a


  10. "Customer Service Rep Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Moon, PA
    Former Employee - Customer Service Representative in Moon, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McKesson full-time (Less than a year)

    Pros

    good team environment, they will train you, there is over time if you want it.

    Cons

    can be stressful, is very demanding, some times there is mandatory over time.

    Advice to Management

    train people longer and at their own pace, don't rush in getting them to phones if they aren't ready.


  11. Helpful (2)

    "McKesson Corporation-MI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Livonia, MI
    Former Employee - Customer Service Representative in Livonia, MI
    Doesn't Recommend
    Negative Outlook

    I worked at McKesson full-time (More than 10 years)

    Pros

    They were customer centered. They gave out rewards for good production or good customer feedback. They promoted from within.

    Cons

    They are continually downsizing and oftentimes it has been without notice. They seem to punish those that have been with them the longest probably in an attempt to hire someone new and pay a lower wage.

    Advice to Management

    The company was great when it was really customer-centered and not about the numbers. It would be great to remain loyal to those who were loyal to you.